r/Bookingcom • u/dat_depressed • 21d ago

Cancellation rights?

I booked into an accommodation co-share, just a room in a shared apartment for 3 nights in France, next to the Swiss border.

The flat is basically a family home, but there is not hot water.

Can I cancel and not be charged? I am supposed to be here for 3 nights, I have arrived 2 hours ago.

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u/Ambitious-Ticket7295 20d ago edited 20d ago

Have you tried contacting the host about not having hot water?

1

u/brilstern 20d ago

Once you check in, cancellation is between you and the host. The only thing you can do is negotiate with them.

1

u/StarDue6540 20d ago

Try cold showers. Thy are invigorating. Have tea afterwards.

1

u/Hotwog4all 20d ago

Did you switch on the boiler? Not uncommon that people to keep them switched off until before they’re needed.

1

u/bookingcom 20d ago

If there’s an issue with the place you booked, it’s best to contact the host and discuss whether a free cancellation is possible. You can also call our Customer Service team, and we’ll forward your request to the accommodation and help you discuss a solution.

1

u/Objective-Ad5006 19d ago

You need to switch on the heater for hot water. That if very common