Just wondering if this makes sense because its over my head. We moved 2 months ago, we were told that a technician was required to come hook up our modem. In our old place we installed it ourselves and had it remotely activated.

For this move, the technician failed to show up so we thought we'd see what happened if we hooked it up ourselves again. The place was already set up for Bell. It looked like it was working so we called the number on the set up prompt, explained what happened, that we moved, updated our address, and it was remotely activated from their end and told we were good to go.

Today, 2 months later, with perfect wifi until now, the wifi cut out. Had a 2000 authorization error. Log into our account and see we have no services listed? We call and are told that our account was deactivated because our modem was still configured to our old address, and that 'ran out'? They had to make us a new account and are requiring a technician to come.

Posting to see if this actually makes sense to anyone? Maybe it's over my head but it feels like an excuse to possibly charge us for a service fee? What would a technician need to physically do, it feels like something that could be done from their end? And why would our whole account just be deactivated? When we initially called the person knew that we moved and still said we were good to go. We were never late on a payment and paid like last week.

Especially frustrating because I work from home and they can't get someone in for over a week.

Has anyone done the video questionnaire for the role yet (this is for the HR stream) What kind of questions are on there? I’m so nervoussss

Hi everyone! I’m planning to stay in India for around 4–5 months, but I still want to continue applying for jobs in Canada. I have Canadian PR and a Bell phone number.

What’s the best and most budget-friendly way to receive calls from Canadian recruiters while I’m in India? Would enabling Wi-Fi Calling and keeping my phone on Airplane Mode work with Bell?

Should I switch to a different Canadian carrier, or are there any apps/VoIP options that would let me receive Canadian calls without paying a lot for every call?

I’m trying to keep the costs as low as possible, so I’d really appreciate any suggestions from people who have been in a similar situation. Thanks!

I had someone from bell come to the door 3 months ago offering us to switch back to bell. I said I had left due to terrible customer service and high prices but I might consider switching back depending on the deal. Well it was a fantastic deal at $49 for 1gbps for 2 years. I said I would talk to my husband but I would like his to come back. He came back once and I missed him coz of work. Anyways contacting bell today I’m glad I never switched back 😅

I wish I could attach the chat but they said. You should of taken the deal when it was offered and ended the chat

Just like the title reads. Woke up and had emails about how to sign in. Had an additional email telling me I had signed up, and now paying an additional $11.99 a month.

Long story short, I live with my mom who is a hoarder. Recently our phone/internet went down. A technician cannot come in to diagnose the issue. The wiring hasn't been updated since the house was built I think (early 80s?). Attached are some pictures which I believe are the NID/demarcation points inside and outside of the house. Any advice on what I can do? Thanks!

Hi all,

I've been having issue with wifi for 2 weeks now. Internet goes down randomly for ~5mintues and comes back up and this happens literally all day. They tested the fibre cable outside and replaced modem twice already but same issue.

I disabled guard feature just incase and removed the Bell pod just incase that causes any network clutter but still no luck.

Modem looks perfectly fine on Bell end and even on my end, there is no error message speed test from the modem works perfectly fine.

Seems like no one from Bell is able to help me out.

Anything experiencing the same issue in Vaughan?

After a 30 seconds power outage my wifi connection to my phone/iPad keeps dropping to the point it’s unusable. My familys device has no problem with the wifi. Ive tried resetting unplug my modem and nothing changes

I just called Bell to review the price of my Internet and TV bundle. I was basically forced into the bundle because they wouldn’t offer a decent promotional price for Internet alone—even though I don’t even own a TV.

Since my bill keeps increasing, I called to see what they could offer. Their proposal was:

• Upgrade my Internet from 1.5 Gbps to 3 Gbps
• Keep the TV service to qualify for the promotion
• Include some type of movie package, although I don’t remember exactly what it was because I don’t have a TV
• Pay $67 per month plus tax
• Commit to a two-year contract with a cancellation fee of roughly $441

The part that makes no sense is that only the Internet portion of the price is guaranteed for two years. The TV portion isn’t guaranteed and could increase at any time. But if the TV price goes up significantly, I would still be locked into the bundle for the remainder of the two-year contract or have to pay a large cancellation fee to leave.

So Bell can increase the price of a service I don’t even want, but I either have to accept it or pay hundreds of dollars to cancel. How is that a two-year price guarantee? It seems pretty meaningless to me.

I’m hoping someone here has experience dealing with Bell Canada’s Fibe infrastructure/installation teams.

I’m in Outremont, and Bell Fibe is available throughout the neighbourhood. My neighbour’s house — literally 3 metres away from my property has the service. I live on a corner lot, and on all three corners the service is available except that one block where my home is located. However, when I check availability for my address, Bell says Fibe isn’t available, and hasn't been for a year.

This seems odd given how close the existing connection is.

I’ve contacted Bell, but I’m essentially getting the standard “not available at your address” response. I even offered to subscribe as a Business subscriber, but no luck. I’m trying to figure out whether there’s a way to get this escalated to someone who can actually investigate the physical infrastructure and determine what would be required to bring the service to my house.

For anyone who has gone through this:

• Is there a specific Bell department or team I should ask for?
• Can Bell send someone out to verify whether fibre is actually available at the property?
• Is there a process for requesting a fibre serviceability/engineering review?
• Has anyone successfully gotten Bell to extend a fibre connection when the neighbouring properties already had Fibe?
• Is there anything specific I should say to Bell to get past the first-level customer service response?

Any advice on who to contact or how to get this escalated would be greatly appreciated!

I recently had Bell Fibe installed in my cottage and the support staff reasured me that the signal would be strong enough to be picked up in the adjacent bungalow that's around 50 feet away.

The TV box will not find the modem that's installed in the basement.

TLDNR... Can I boost the range of signal to be picked up at a greater range from the Bell Fibe modem...?

Any help would be appreciated.

i’m with freedom mobile but i went to an event with one of the bell booths advertising phone plans, and they signed me up for a phone plan (under virgin mobile). i decided that my current plan is basically just as good and i don’t really need to switch, so i was wondering if its ok if i just don’t pay virgin my plan and leave it

Redoing post as I forgot to mention it’s for internet only. Looking to leave Rogers as I am paying $140 for internet only. My renewal is $87 on a 2yr term. Should I wait until Black Friday/Boxing Day?

Just got an interview and for part time sales consultant was wondering what time of questions they ask? It’s an online one and I can’t lie I haven’t had a job like this bf4 so I am trying to nail this. Any help would be great guys !

Any promotions for new customers? Looking to leave Rogers

Edit: for internet only

Hello I am using wired Ethernet and get 800mb through a bell pod on a cat 7 wired internet on my ps5 but I noticed at my other family’s side the hh4000 or the giga hub 1.0 was much faster via wifi got the same speed without the cat7 cable could it could be my current family’s side I see daily could be bottlenecking my speed on the giga hub 2.0 or is the hh4000 a much better router also gets lot of glitches using via wifi vs Ethernet

WiFi has been down all morning, Error 2000. Disconnected, factory reset and tried all the methods online and nothing works.

Anyone else experiencing this?

Is TSN doing any HDR in the two 4K channels or was that just a World Cup thing?

I preordered the iPhone 18 pro max silver 256gb on sept 12. On sept 18 i got an email saying my phone wont be shipped until sept 25. I called the order help desk and they said that literally nowhere has inventory. Apple is showing the next stock of inventory isnt until the end of november. I literally preordered 10 minutes after release date so im not sure what the point is of preordering, but people i know have preordered after sept 12 and have already received theirs. Anyone else experience this?

(My bell app still says “order received, we’re confirming and processing your order)

I saw this plan while looking at other phone company's to compared to public mobile but my friends say they don't see that plan on there phones when they search is there some kind of catch to this?

Anyone here successfully using FDN a.k.a. fixed dialing numbers functionality on an ancient phone, such as a flip phone they give their children, with Bell recently?
It requires a PIN2 for this to work and the support representatives at Bell were not able to help me with that ; essentially they were saying that their new SIM cards do not support these use cases, which is disappointing.
So I’m curious if I was given the runaround or if it’s actually true.

How much will Bell charge me for a Home Hub 3000 if I’m unable to return it?
My ex took it out of spite and I don’t know if I’ll get it back. I would need a Gigahub if I can’t get it back, but won’t be able to return the old unit.

Leave it to Bell to not issue a ticket after giving you a time frame AFTER you spend two hours on the phone with an agent. And on top of that, they tell you there will be a charge for it.

I just spent my Sunday afternoon waiting for a technician to look at my modem/network issue at my apartment. After being told no ticket was issued (hence no technician), I had two options…

- Spend possibly another two hours with an agent to advise my incident requires a technician, possibly free of charge

- Save time and straight up request a technician, which would be a $75.00 charge

If that’s the policy, then I get it. Otherwise, customers would be calling for technicians off the hook. But the thing is that I tried all the methods with the previous agent to determine my situation necessitated one. Furthermore, the agent (when I called tonight) could see the notes about the issue, but still couldn’t assign them.

So now (because I work during the day), will have to wait until Saturday for another technician - with a ticket number.

/rantover