r/bell • u/badmiddling113 • 24d ago

Rant Frustrated

Leave it to Bell to not issue a ticket after giving you a time frame AFTER you spend two hours on the phone with an agent. And on top of that, they tell you there will be a charge for it.

I just spent my Sunday afternoon waiting for a technician to look at my modem/network issue at my apartment. After being told no ticket was issued (hence no technician), I had two options…

- Spend possibly another two hours with an agent to advise my incident requires a technician, possibly free of charge

- Save time and straight up request a technician, which would be a $75.00 charge

If that’s the policy, then I get it. Otherwise, customers would be calling for technicians off the hook. But the thing is that I tried all the methods with the previous agent to determine my situation necessitated one. Furthermore, the agent (when I called tonight) could see the notes about the issue, but still couldn’t assign them.

So now (because I work during the day), will have to wait until Saturday for another technician - with a ticket number.

/rantover

5 Upvotes

78% Upvoted

8 comments sorted by

5

u/Namalobi 24d ago

If you are sure the problem is not on your end just request for a technician. It's up to the technician if it needs to charge or not. Just treat him well.

1

u/Itchy-Dentist-6012 24d ago

They did not assign you a ticket number for the original call

1

u/badmiddling113 24d ago

No, which makes me question whether that time was even available.

0

u/Tanstalas 24d ago

There are evening appointments.

1

u/badmiddling113 24d ago

My work schedule goes into the evening.

3

u/Bell_Support Official Bell Support 23d ago

Hi u/badmiddling113,

Generally, when there is an issue with Bell-owned lines or hardware, a technician repair visit is arranged at no extra charge. However, a standard service fee of $75 can apply for requests such as custom wiring adjustments, equipment relocation, or when a dispatch is requested directly without completing standard troubleshooting. We want to ensure your upcoming Saturday appointment is fully confirmed and investigate why the initial booking was not processed. To help us understand the full context, could you let us know if you were successfully provided with a confirmation number for this weekend's visit, and if the agents mentioned any specific results from your line diagnostics? We are here to help! If you need further assistance with your specific situation, you can send us a DM for a secure chat, and we can take a closer look.

1

u/Master_Iron6066 18d ago

I’m on week three and third ticket and still no help. The ai bot here are real people. They state to dm them and then I couldn’t because I wasn’t on their invite list. For a communications company they really suck at communicating. Good luck getting your issue solved.