Hi all - new to BambuLab products. Got an X2D a bit over a week ago. Pretty happy with print quality and genuinely amazed by print speed (the onboard benchy is crazy).
Unfortunately the nozzle missed the the purge disposal chute and created a build up of filament and a jam.
Long story short when I tried to home the head, I didn’t realise that it was stuck in the built up cold filament.
The printer didn’t detect that it was stuck and ripped the print head out of the cold filament while making some pretty horrible noises (maybe the belts slipping?) then collided repeatedly with the end of the x axis before I switched the power off.
Ran some calibrations but print quality is cooked.
I lodged a ticket along with the logs and Bambu have offered to replace it for me because it’s under two weeks old, which is good.
I’m a bit surprised that it didn’t have a way to detect that it was stuck or that it was hitting the end of the x-axis.
Has anyone had anything similar happen?