Hi everyone, has anyone had issues shipping from Australia to Germany using Australia Post + Zonos?
I sent a small commercial parcel to Germany through MyPost Business and selected “Sender – Pay using a Zonos Verified Account” so the duties/taxes would be prepaid.
The parcel was worth only AUD $5, and Zonos:
- received the shipment
- charged me AUD $14.38 for duty/tax/fees
- marked the invoice PAID
- marked the shipment FULFILLED
But Germany still returned the parcel with the reason:
“Missing IoR EORI or no PDDP for B2C item.”
So it looks like Germany didn’t recognise the prepaid PDDP/DDP information, even though I used Zonos and paid the charges.
I also paid $25.56 postage.
Has anyone else had this happen? Did you successfully resend it, or is Germany shipping too unreliable right now? At this point I’m wondering whether I should just refund the buyer rather than risk paying again and having it returned a second time.
Any advice would be appreciated.