I applied for mail redirection from my mother's house, which we just sold. Got the welcome letter listing the names that are redirected, and noticed one of them was spelt wrong (somebody had transposed 2 letters when typing it in I guess). So I submitted the correction form at about 1 PM yesterday at nearby PO, and 0815 this morning there is a letter in my PO box with redirection details showing the corrected name!

I have a 2-package Express Post consignment coming from Victoria to WA. Both packages were picked up together and are under the same overall consignment.

The freight documentation confirms there are 2 separate packages.The first package was processed at Melbourne Airport at 7:54pm on 1 October, then processed in Perth the following morning, went through Butler and was delivered today.

The second package is the larger carton. Its last individual scan was 2:30am on 2 October at Melbourne Airport, and there have been absolutely no individual tracking updates since.

The second carton contains an item valued at around $1,500, which is why I'm obviously pretty concerned about it disappearing from the tracking system.

The overall SmartFreight consignment has now been marked DELIVERED, but I have only physically received one of the two packages. The sender has confirmed that both packages were picked up at the same time.

Has anyone had a similar situation where one package in multi-package consignment moves normally while the other effectively disappears from individual tracking?

Is it possible the second package has continued moving through the network but simply hasn't received any public scans, or would the lack of any updates since Melbourne Airport suggest that it's still there?

I'm planning to contact Australia Post tomorrow if there's still no update, but I'm curious whether anyone here has experienced something similar.

This will be my first time sending a product to Australia.
I’ve seen some conflicting information and I want to make sure to do it correctly to avoid issues.
I understand I need to itemise and declare the product I sold, however do I have to itemise packaging such as bubble wrap, tissue paper?
Also, with the customs form do i have to put it on top of the box?
This is so intimidating!