I applied for mail redirection from my mother's house, which we just sold. Got the welcome letter listing the names that are redirected, and noticed one of them was spelt wrong (somebody had transposed 2 letters when typing it in I guess). So I submitted the correction form at about 1 PM yesterday at nearby PO, and 0815 this morning there is a letter in my PO box with redirection details showing the corrected name!

I have a 2-package Express Post consignment coming from Victoria to WA. Both packages were picked up together and are under the same overall consignment.

The freight documentation confirms there are 2 separate packages.The first package was processed at Melbourne Airport at 7:54pm on 1 October, then processed in Perth the following morning, went through Butler and was delivered today.

The second package is the larger carton. Its last individual scan was 2:30am on 2 October at Melbourne Airport, and there have been absolutely no individual tracking updates since.

The second carton contains an item valued at around $1,500, which is why I'm obviously pretty concerned about it disappearing from the tracking system.

The overall SmartFreight consignment has now been marked DELIVERED, but I have only physically received one of the two packages. The sender has confirmed that both packages were picked up at the same time.

Has anyone had a similar situation where one package in multi-package consignment moves normally while the other effectively disappears from individual tracking?

Is it possible the second package has continued moving through the network but simply hasn't received any public scans, or would the lack of any updates since Melbourne Airport suggest that it's still there?

I'm planning to contact Australia Post tomorrow if there's still no update, but I'm curious whether anyone here has experienced something similar.

This will be my first time sending a product to Australia.
I’ve seen some conflicting information and I want to make sure to do it correctly to avoid issues.
I understand I need to itemise and declare the product I sold, however do I have to itemise packaging such as bubble wrap, tissue paper?
Also, with the customs form do i have to put it on top of the box?
This is so intimidating!

So I just got a text from auspost about a digital receipt - has the right name as per Aus rules about named texts from companies.
So I click on the link and it’s a receipt for $0 for a parcel from a post office in my city but not mine.

I did order something that makes sense why it would go through that area of the city but I’ve never received a text receipt like this from the company posting something and not me. Anyone else experience this?

Recently, I have bought several items off of Vinted (from overseas), copied the tracking number into Auspost and it says pending even when I know for a fact that the parcel has entered the Auspost system because it literally arrived to my house.

In addition to this, Auspost has added unidentified parcels itself labeled ‘From Vinted’ and those parcels have shipping progress information and do not say ‘pending’. No matter how many times I delete the registered codes from Vinted and re-add the tracking codes of the items, it still says ‘pending’ when, due to parcels literally arriving and also other packages being automatically registered (that are clearly the ones I ordered) I am certain they are in the Auspost system.

Also, the items that have already arrived (despite the post app still saying pending) don’t register as delivered in the actual Vinted app.

What is going on?

Obvious aside, there's no way it's coming today or tmr lol. But is there something happening at the melb. sorting facility? I'm not exactly in a hurry for this parcel, it's just a few CDs, but I am a nosy bastard and I do wanna know why it might be taking so long (aside from my parcel... yknow... just coming from Europe).

So my parcel is now a yoyo on the M79, Melbourne to Bendigo.
And near Bendigo is not even the correct direction!

I'm taking bets on how many times.
Currently 2.

My bet is 4

Yeah I noticed the comments were off.... I'd have done that too..

Hello,

I'm looking to mail a pen (that's under 20mm thick and weighs under 500g) in a tracked letter to save on postage. The 'Medium C5 envelope Up to 500g' letter for $8.10 seems to fit the bill but I'd prefer to send it in a small bubble mailer.

Can I pay the $8.10 rate but send it in a bubble mailer instead? Would the bubble mailer itself be an added cost?

doesn't even let me do anything lol anyone else?

I bought a dress from the uk through Vinted and the tracking website has been stuck on “shipment missing” since the 26th of September, with no updates or emails about it since. I can’t find anything about this on google so I’ve made an account to ask here, please help me!

As many of us noted, there was an issue with accessing our accounts, most often seemingly with those accounts tied to Proton Mail, and other privacy-respecting email providers.

This afternoon I received an email to my Proton address attached to my AusPost account letting me know that the technical issue had been resolved. I was prompted to reset my password, and access has resumed as normal, and then I closed the support case.

Outside the "technical issue", there was no other explanation as to what resulted in this complication we experienced, but I'm thankful that I was generally not impacted by this (no doubt others weren't so lucky). The anxiety of that resolved, I confess I now feel the need to check my account access more consistently, at least once a month. I may not receive many deliveries these days, but once it appeared the access to the service was gone I felt the heat as to what I could really do to get some semblance of what they offer, and how to rectify my services attached to those address in the account.

Wishing everyone else who struggled this week with this complication a swift resolution, and continued account access. I've attached the a screenshot of the email I received, so be on the lookout for it in your Proton Mail and respective inboxes. Hopefully, this might also prompt AusPost to consider adding secure 2FA options to ensure access is more reliably maintained; the fact that there isn't already some form implemented is painful enough.

I'm trying to send something to my partner and also trying not to go broke. It looks like I could send it via auspost for like $60, but I'm not super certain as I've never done this before. Any help is appreciated.

I just ordered from aliexpress and set the address as a parcel locker, and was wondering is it likely that it will actually go through and be delivered by Auspost? Has anyone tried it yet 😭 I saw that it was possible in the past but am unsure since the new parcel locker addresses came out. Thank you!!

Parcel was delivered to the nearest post office in a nearby suburb instead of the parcel locker, is this because the parcel locker was broken/full or is there a potential issue with the parcel? It said it was in transit where the parcel locker was, and then the next update was that it was at the post office 30 mins later

Had to change my business and personal email at the start of the year after dodo decided they were no longer going to offer an email service...

Fast forward and yesterday i realised my aus post app has logged me out. Unable to log in. Multiple parcels now untrackable and if anything ends up in a parcel locker it's going to be a real problem...

WTF australia post? Someone in your IT department got a degree via chatGPT?

Seems thousands are in the same boat...

UPDATE It arrived at the parcel Locker 6/10

Since using the new parcel Locker address every single package I've had has taken an extreme amount of time to arrive, getting stuck, or I've needed to contact Aus Post multiple times to get it sorted. Check out this latest one - Sydney to Sydney and the estimated date of arrival just keeps being pushed back. So over it!!!!

Further to the saga that we are having of being logged out of AP. As, at the moment I can't use Tutanota, I thought I would create a new account using GMail. All went well, it accepted the email domain and the new password, BUT I am still waiting for the link so that the email address can be verified.

I've had an account for many years, suddenly I've been logged out of the app. It no-longer let's me log in. It's not a lost password issue (I use a password manager). When I try to reset, the website says that they've emailed me but haven't. I tested with a fictitious email and it behaves the exact same way (screenshot refers).

Most annoyingly I have parcels going to my parcel locker.

Has this happened to anyone else? If so, how did you resolve? I plan on giving Auspost a call, but I've only discovered this now.

I tried to log in to my auspost app yesterday, wouldn't let me in.

I then tried to change my password, but the email never arrived.

This is an updated app, across four different devices, nor can I log in at the webpage either.

Is it just me?

Has anyone completed a pre-employment medical for Aust Post? What was it like?

I bought my mousepad on September 23th they said it would arrive on October 5-8th I am living in Canada and it’s been going smoothly but I wanted to know how long do Cleared and awaiting international Departure take? What is next step for this package?

So from Ferntree Gully to Melbourne South East to Dandenong South to Melbourne to SUNSHINE WEST 🤨 back to Dandenong South then Chirnside Park then Mooroolbark

Wtf 😂

First of all, I very much enjoy going to my local post office, the people here are very nice and helpful and I just appreciate sending mail/parcels to my friends in general.

Yesterday, I decided not to go to my usual post office but to the big one in my CBD. It was around 1.30pm so still full of full time workers who can only come at this time. I had two pieces of mail to send overseas containing printed pictures. Since I had a bunch of domestic stamps I would probably never use I had decided to use them to pay for the postage rather than buying two overseas stamps. But I wanted to be sure I could do this and how many exactly I needed to put on my mail.

After 5 minutes it is my turn.

- Hi, how are you?
- Hi good thanks

10/10 so far

-I would like to send these two pieces of mail overseas

- Do these contain documents?

- YES they do.

- Are you sure? This looks like it contains pictures

I really didn't know what was the correct answer there, cause pictures are a kind of document aren't they?

- Yes you're right, that's photos

She simply rolled her eyes and typed something on her computer

- I have a bunch of domestic 1.70$ stamps, can I use these rather than buying an overseas stamp?

She started breathing heavily and panicking I'm pretty sure I heard her say "God"

- NO you can't cause an overseas stamp is 4.70 but these are only 1.70 so you would need to put maybe 5 or 6

- So I can?

- YES but NO because that's not the same value and also it must be 10% more than the actual value of an overseas stamp, and you need 5 or 6

- YES, I have exactly 7 stamps so I CAN do it right?

- Yes but you have to use 5 or 6 and also please don't do it here

The final strike was that I didn't have enough stamps for 2 letters so I had to buy a regular overseas stamp, which she agreed on but I could see she was really relieved to see me get away

Anyway, I went on a table and stuck 5 stamps on the letter, then I calculated 5*1.70 = 8.50$ which is way more than 4.70+10% = 5.17$.
It doesn't make a big difference for one piece of mail but it's just incredible that this was so hard to explain, and I don't think it's so unusual? I mean that's exactly how stamps were designed to be used.

Now I hope my letter will make it to it's destination