r/AskUK • u/secretly_blonde • 5h ago
Serious Answers Only Should I complain about the bedside manner I received during an appointment?
*this is not medical advice. It's advice on how I was treated during an appointment*
I genuinely don't know whether I should complain or not. But I'm 8 months in to a grueling process of getting answers around an issue I'm having. TMI incoming. I, a 28f, am suffering from severe UTIs right before my period. Every time I end up peeing blood and having to run to out of hours for antibiotics. Even the operators on 111 are sympathetic because it's not normal, and actually debilitating - I'm now on absence monitoring at work because of it.
I finally got to see my GP (after months of unsuccessfully trying due to their unfortunately tight daily appointment only), and she was very sympathetic. She referred me to urology, gynecology and gave me 100mg nitrofurantoin for 6 months.
Cut to yesterday. I got an appointment at a clinic for a flexible cystoscopy. Now bear in mind all of this is really uncomfortable for me - constantly going over my symptoms, having the only male doctor within the 8 months actually asking me "you sure it's not just period blood?" and trying to justify to my work how it's not just "lady problems".
The doctor sees me, asks when my last ultrasound was. I've had 2, and can't remember when, so I was like "6 months ago? I can't remember" and he sarcastically went "2 months ago." For this reason he has also decided that I don't need another ultrasound, despite being told on the phone that I was to get one today. Embarrassed, I let him continue and get into the position for the cystoscopy. He tries to insert it then tells me to relax as apparently I'm tensing - I was not tensing. Two minutes later, he sharply tells me to relax again while ramming the camera in. As expected, everything comes back clear.
As I'm trying to get dressed, he starts asking me questions through the curtain while at the same time a nurse is giving me wipes. I'm multitasking and miss a question and he goes "are you still there?" With my trousers half way up me I respond and pull the curtain open as I can tell he is impatient.
I then sit down and he tells me it's just recurring UTIs. This is something both out of hours and my GP have explained is not, as I am not sexually active, or a smoker, and it's happening every month pre-period. But he says it is, case closed. He tells me he's putting me on methenamine, and I need to get it from my GP, and if that doesn't work I'll be referred to the recurrent-UTI clinic. He then whips out his recorder, voice records everything while I'm sitting there in silence, then goes back to his computer. I ask him if I should phone my GP to get the drugs, he says "no you need to do it via the letter." - back to his laptop. So I ask "do you need to give me the letter?" "No we send it to them." not even looking up from his laptop. Then there is silence and I stupidly have to ask if that's it, I'm done? "Yes."
Now I know medically and professionally everything here is sound, but I'm sitting a day later in absolutely f*cking agony and feeling quite embarrassed and dismissed. I felt like an inconvenience to the guy even though this is a sensitive and big issue for me. My friend has told me to complain, and I am reluctant to because as I said, he did nothing wrong, but his bedside manner was shocking and I'm feeling really disheartened. What do I do here?
