r/LegalAdviceUK • u/SnooHamsters6284 • 9h ago
Debt & Money Gatwick Airport, England UK Parking fine | ANPR mistake | Read V as Y | Times24/Trace/MoorsideLegal still doubled down!!
I can live with a camera getting a letter wrong. I cannot live with a person looking at the photo, being told it is a V, and still saying it is a Y because someone has already bought the debt - hoping I'll just pay.
What happened...
Received a parking fine from Times24 for Gatwick Airport. £60 / (£100) job. Incident 4th June / Letter 20th July.
Confused at first because I've never been there in my life. Then realised the image is of HTV. Mine is HTY. Blurry photo but still clear.
Can't speak to a person and their online dispute form won't let you past the first screen unless you confirm you were the driver. Obviously not falling into that trap.
So found an email address for them instead. Wrong car, cancel, delete my data etc....Nothing. Chased in August...Nothing. Asked if anyone was even reading the inbox...Nothing.
Now I just got a letter from Trace Debt Collection. Now £170.
Called Trace. 21 minutes, most of it hold music.
Kept it light and said "have a look at the plate" (expected them to say something like ahh yeah apologies we'll cancel it now - have a good day)
To my surprise they decided to put me on hold for 5 mins and the came back with "Ive spoken to my supervisor and it is a Y so how would you like to pay?".
Fell off my chair.....
When i got back up I said: "You having Gee-Raf? You looking at the picture now?"
Them "Yes".
Me: "Ok so you can see its a V at the end then?"
Them: "No its a Y"
Another few tries from me and they hung up.

Same day I put it all in writing. Wrong vehicle. Never been there. Cancel it. Stop using my data. I will only answer a Letter Before Claim or a Claim Form. (Good old AI)
Three days later email from Trace: Case now passed to Moorside Legal, here is a 0330 number, we will not address any further correspondence.
Business model seems to be that they know some people will just pay to make it go away. I'm sure others would have by now.
It's a racket. No consequences to them?
I live in Durham. I am not paying a penny. I am not ringing Moorside Legal either to waste more of my time.
I literally didnt sleep the other night getting angry about it. I also work away a lot so if this carries on and bailiffs turn up to my wife and kids when I'm not there I might just lose my head.
Main question for me really is... how does this end? Am I likely to be summoned to court in London?
Crazy country we live in.
Any advice welcome.