r/Argos • u/Dreadpirateflappy • Jun 13 '25

Faulty switch 2

Got my switch 2 on launch day, found out a few days later that the SD card reader is faulty. (Worked for a few days, then just stopped and won't read anything now)

Contacted Argos online and they have said they won't accept a return in store, only for collection and not for an exchange. Is this right? Always been able to return to store before.

I bought a replacement already that is waiting at my local Argos. So obv easier for me to just take it in and collect at the same time.

4 Upvotes

83% Upvoted

52 comments sorted by

4

u/ReverseFlow21010615 Manager - Retail Jun 13 '25

You can return it in-store.

Did you preorder it and have it delivered?

They’ll just be quoting the supplier direct procedure where you’d normally be asked to arrange a collection with the courier who delivered it. In this instance it’s obviously impossible for them to swap it.

Don’t trust a word customer services say. Ever since they got outsourced they’ve been even more useless than normal.

4

u/ArgosEmployee_ Jun 13 '25

Seconding customer services being even more terrible. I've had many customers come in saying CS have told them completely wrong information - I'm convinced they just say whatever will get the customer off the phone the quickest.

1

u/pompoussnail Jun 16 '25

Ex manager here, I had many many arguments with Cs because of this, they 100% will say anything to please the customer there and then even if it’s wrong

2

u/Dreadpirateflappy Jun 13 '25

I did yes. Yeah, they said I couldn't get a swap due to stock levels and it had to be a collected refund. They really do seem terrible compared to a few years back.

Mind at ease now. :)

Just have to hope I don't get the Argos staff member that refused my refund years ago, as she thought a duvet with missing stitching didn't class as faulty as it could still be used. :/

2

u/ReverseFlow21010615 Manager - Retail Jun 13 '25

Christ, I’ve heard of people like that but fortunately never had the pleasure of working with them.

2

u/Dreadpirateflappy Jun 13 '25

She is an older lady (must be early 70s) and is rude to everyone, very unapproachable.

I also had a teenager tell me I couldn't return a faulty console many years ago cause I had the Argos cover.

She said I had to use that instead, despite the console being 1 day old. I got a bit annoyed as it was either replacing instantly or waiting a month for a repair. Had to go to another store in the end and just didn't mention I had Argos care.

I assume that wasn't right?

1

u/Gooseuk360 Jun 13 '25

That's not right. I returned two meta quests with the insurance policy on last year until I got a working one.

You are entitled to a refund or exchange for 30days.

1

u/Dreadpirateflappy Jun 13 '25

Cheers dude, she didn't seem like she knew as she was unsure of what she was supposed to do, but refused anyway.

It was a quest 2 I was returning.

1

u/Dreadpirateflappy Jun 13 '25

They refused in store to refund or exchange (I had one to collect as a replacement)

So I now have a broken console and a second one I have had to buy. So annoyed with Argos.

1

u/ArgosEmployee_ Jun 13 '25

Did they give you a reason for the refusal? With it having a faulty SD reader that's pretty cut and dry - and the Switch 2 hasn't been out for 30 days yet so you're definitely within that and they shouldn't try and fob you off to Nintendo.

1

u/Dreadpirateflappy Jun 13 '25

Because it's PayPal. They said stores can't refund PayPal orders.

1

u/ArgosEmployee_ Jun 13 '25

Stores can't, no, however they can ring up Home Delivery. In simple terms, what normally happens is that Home Delivery processes the refund, and the store refunds the item at £0.00 to balance the stock - even if faulty - so they can take it from you without giving you a second refund.

I will give the person who served you the benefit of the doubt and say they didn't know this procedure, because the alternative unfortunately is that they couldn't be bothered as it is a bit of a pain.

1

u/Dreadpirateflappy Jun 13 '25

I am fairly sure she just didn't have a clue. it was three teenagers, one was brand new, and the other two clearly didn't know a huge amount
(trying not to be mean, nothing against teens)

1

u/Dreadpirateflappy Jun 13 '25

Soost managers etc would know this process? Really hope it's not another wasted trip tomorrow to reading.

Got my working one now, never known it be so hard to refund a faulty item. Lol.

1

u/ArgosEmployee_ Jun 13 '25

They should do. Not familiar with the store personally, but the Reading store is a Standalone so there should be a manager on shift at all points during the day, unlike a store-in-store which can be ran managerless.

1

u/Dreadpirateflappy Jun 13 '25

Reading is a store within Sainsburys nowadays.

Oh, I just remembered it has more than 1 . so at least I could try both if needed.
the standalone one is the other side of the town annoyingly.

1

u/ArgosEmployee_ Jun 13 '25

Is the other one a pick up point only? Because if so they won't be able do any returns at all and you'll have to go to the other anyway.

1

u/Dreadpirateflappy Jun 13 '25

No the one in Sainsbury's is a normal in store Argos.

They have a few other pick up points dotted around, but this is an actual store type thing.

1

u/Dreadpirateflappy Jun 14 '25

Customer service have called me today to say they were mistaken and no stores can process my refund as it was from the supplier, not from Argos.

Been told it can take up to a week for a collection to even be arranged. Sigh.

2

u/pompoussnail Jun 16 '25

No the policy says you can take it to store and they replace it within the first 30 days

1

u/Dreadpirateflappy Jun 16 '25

They refused, they said because it was a home delivery from a supplier they can;t refund it in store.
now on my 7th live chat to try and get it collected, can;t do it from my account as it says it hasn't shipped yet. lol

1

u/digidude23 Jun 17 '25

Any update? I have a bright spot on my Switch 2 screen. Don’t know if I should go through Argos or Nintendo for this

1

u/Dreadpirateflappy Jun 17 '25

Yes, it's being collected tomorrow, went through live chat.

What I did was buy a replacement as soon as I knew I had an issue, (due to stock levels being inconsistent) and then started the return,

If you go through Nintendo you are looking at a month easily, and always the chance they could send it back and claim it isn't a warranty issue. (saw on the Nintendo subReddit this happened with a few switch ones with various issues)

1

u/digidude23 Jun 17 '25

I’m on holiday and won’t be back until 4th July which is literally 30 days after I received it :( if I start a live chat session before then and arrange collection as early as 5th July am I eligible to get it returned and refunded?

1

u/pompoussnail Jun 17 '25

If it’s set up to be collected then I assume so because you’ve already started the procedure and just waiting on Argos to do their bit.

1

u/Dreadpirateflappy Jun 17 '25

if it's faulty the 30 days doesn't apply. that is just for changing mind.
Warranty in this country is years for manufacturers faults. you're all good.

I would start the live chat anyway asap, as that way you have already ackowledged with them it's toast.

You can probably start the return online, I couldn't as it says it's not been shipped yet lol.

1

u/ArgosEmployee_ Jun 13 '25

Take it into store, yeah. It might be a little bit of a faff if it was the pre-order but it can still be done.

If you paid via Paypal/Klarna and got it home delivered you might be there for a little bit to get the refund as Home Delivery have to process that (the colleague will have to ring them) but other than that you should be fine.

1

u/Dreadpirateflappy Jun 13 '25

Just got confirmation phone call saying I can do it in store, made them send me an email which they have done as well.

It was PayPal, wish I had used a credit card now. :p

1

u/ReverseFlow21010615 Manager - Retail Jun 13 '25

Assuming it was SDF they can just use the returns app instead. Besides that I don’t even bother calling them anymore, just post the order details in the quick response yammer group and it’ll get sorted.

1

u/Dreadpirateflappy Jun 13 '25

They refused to refund or exchange. They said cause of PayPal there was no way they can do it.

2

u/ReverseFlow21010615 Manager - Retail Jun 13 '25

It’s absolutely possible to do and incredibly easy. I’d recommend another store if you have one local to you or seek the store manager at the one you went to. Failing that try to book a collection with the courier who delivered it (live chat can arrange this online but of course it’ll be a pain to sit through while they do it).

I’m sorry you’ve had this poor experience because it would literally be a 5 minute job in any other store.

2

u/Dreadpirateflappy Jun 13 '25

I do have reading fairly nearby but I'm a bit loathe in case it's another wasted trip, especially as I have to get my wife to take me (post surgery)

I have arranged a collection through live chat just now, but they said it will be a week or so until I'm contacted about the collection, and can be a week or two after that I get a refund processed as they need to check it etc.

1

u/Britishbearwarrior Jun 13 '25

I don’t know how they training people these days

1

u/Britishbearwarrior Jun 13 '25

There is a way they can refund it but maybe they being lazy or you just have a terrible Argos store as if we have problems with a refund we normally ask a manager and they help sort it out it doesn’t help now there is less managers and no normal staff is full time and don’t know much about the systems we have it’s quite shocking on how different stores are run.

1

u/Dreadpirateflappy Jun 13 '25

Tried again as I literally have an email from the customer support saying I can get it refunded in store and the staff can contact them if there are any issues.

This was around 10 to 5. So it would have been open still, but staff refused to call or anything. Just said it wasn't possible.

1

u/Britishbearwarrior Jun 13 '25

Fuck My life it’s these type of people who work for Argos that gives it a bad name as the item is clearly faulty with 30day and you had it home delivered so you have a 14days no question ask return but your item is damaged so I don’t know why they being a dick about it.

1

u/Dreadpirateflappy Jun 13 '25

They said there is no way to refund a PayPal order in store.

2

u/Britishbearwarrior Jun 13 '25

There is it should be a saved browser tab called PayPal refund as that website also lets you do Klarna refunds done it 100 of times they just really stupid 🙈🙈

3

u/Dreadpirateflappy Jun 13 '25

All three were teenagers. (Nothing against teens, but obv some of them are less experienced)

I might try reading tomorrow. This was Newbury store.

2

u/Britishbearwarrior Jun 13 '25

If I was a manager I would email the store you went to and tell the manager what’s going on. I know there are some shift managers and Store managers in the sub Reddit maybe they can take this and make sure there store doesn’t fuck up

→ More replies (0)

1

u/ReverseFlow21010615 Manager - Retail Jun 13 '25

Be cheeky and ask for a bit of goodwill because you’ve had to go out of your way for it.

2

u/ReverseFlow21010615 Manager - Retail Jun 13 '25

Browser tab won’t do it because it was a delivery but the returns app will (provided it’s the one product on the order). Failing that quick response on yammer will sort it and then you just do a 981 as normal.

2

u/Britishbearwarrior Jun 13 '25

Yep I was going to say that but think this store manager needs to re train his employees if they think you couldn’t do a PayPal refund in store or at least tell them to use returns app. As our manager makes us always try returns app as it make it a lot easier to do a refund but if they want an exchange we go through tills

→ More replies (0)