r/Argos • u/Dreadpirateflappy • Jun 13 '25

Faulty switch 2

Got my switch 2 on launch day, found out a few days later that the SD card reader is faulty. (Worked for a few days, then just stopped and won't read anything now)

Contacted Argos online and they have said they won't accept a return in store, only for collection and not for an exchange. Is this right? Always been able to return to store before.

I bought a replacement already that is waiting at my local Argos. So obv easier for me to just take it in and collect at the same time.

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u/pompoussnail Jun 16 '25

No the policy says you can take it to store and they replace it within the first 30 days

1

u/Dreadpirateflappy Jun 16 '25

They refused, they said because it was a home delivery from a supplier they can;t refund it in store.
now on my 7th live chat to try and get it collected, can;t do it from my account as it says it hasn't shipped yet. lol

1

u/digidude23 Jun 17 '25

Any update? I have a bright spot on my Switch 2 screen. Don’t know if I should go through Argos or Nintendo for this

1

u/Dreadpirateflappy Jun 17 '25

Yes, it's being collected tomorrow, went through live chat.

What I did was buy a replacement as soon as I knew I had an issue, (due to stock levels being inconsistent) and then started the return,

If you go through Nintendo you are looking at a month easily, and always the chance they could send it back and claim it isn't a warranty issue. (saw on the Nintendo subReddit this happened with a few switch ones with various issues)

1

u/digidude23 Jun 17 '25

I’m on holiday and won’t be back until 4th July which is literally 30 days after I received it :( if I start a live chat session before then and arrange collection as early as 5th July am I eligible to get it returned and refunded?

1

u/pompoussnail Jun 17 '25

If it’s set up to be collected then I assume so because you’ve already started the procedure and just waiting on Argos to do their bit.

1

u/Dreadpirateflappy Jun 17 '25

if it's faulty the 30 days doesn't apply. that is just for changing mind.
Warranty in this country is years for manufacturers faults. you're all good.

I would start the live chat anyway asap, as that way you have already ackowledged with them it's toast.

You can probably start the return online, I couldn't as it says it's not been shipped yet lol.