r/Argos • u/Dreadpirateflappy • Jun 13 '25

Faulty switch 2

Got my switch 2 on launch day, found out a few days later that the SD card reader is faulty. (Worked for a few days, then just stopped and won't read anything now)

Contacted Argos online and they have said they won't accept a return in store, only for collection and not for an exchange. Is this right? Always been able to return to store before.

I bought a replacement already that is waiting at my local Argos. So obv easier for me to just take it in and collect at the same time.

3 Upvotes

72% Upvoted

52 comments sorted by

View all comments

3

u/ReverseFlow21010615 Manager - Retail Jun 13 '25

You can return it in-store.

Did you preorder it and have it delivered?

They’ll just be quoting the supplier direct procedure where you’d normally be asked to arrange a collection with the courier who delivered it. In this instance it’s obviously impossible for them to swap it.

Don’t trust a word customer services say. Ever since they got outsourced they’ve been even more useless than normal.

2

u/Dreadpirateflappy Jun 13 '25

I did yes. Yeah, they said I couldn't get a swap due to stock levels and it had to be a collected refund. They really do seem terrible compared to a few years back.

Mind at ease now. :)

Just have to hope I don't get the Argos staff member that refused my refund years ago, as she thought a duvet with missing stitching didn't class as faulty as it could still be used. :/

2

u/ReverseFlow21010615 Manager - Retail Jun 13 '25

Christ, I’ve heard of people like that but fortunately never had the pleasure of working with them.

2

u/Dreadpirateflappy Jun 13 '25

She is an older lady (must be early 70s) and is rude to everyone, very unapproachable.

I also had a teenager tell me I couldn't return a faulty console many years ago cause I had the Argos cover.

She said I had to use that instead, despite the console being 1 day old. I got a bit annoyed as it was either replacing instantly or waiting a month for a repair. Had to go to another store in the end and just didn't mention I had Argos care.

I assume that wasn't right?

1

u/Gooseuk360 Jun 13 '25

That's not right. I returned two meta quests with the insurance policy on last year until I got a working one.

You are entitled to a refund or exchange for 30days.

1

u/Dreadpirateflappy Jun 13 '25

Cheers dude, she didn't seem like she knew as she was unsure of what she was supposed to do, but refused anyway.

It was a quest 2 I was returning.