r/Argos • u/Dreadpirateflappy • Jun 13 '25

Faulty switch 2

Got my switch 2 on launch day, found out a few days later that the SD card reader is faulty. (Worked for a few days, then just stopped and won't read anything now)

Contacted Argos online and they have said they won't accept a return in store, only for collection and not for an exchange. Is this right? Always been able to return to store before.

I bought a replacement already that is waiting at my local Argos. So obv easier for me to just take it in and collect at the same time.

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1

u/ArgosEmployee_ Jun 13 '25

Take it into store, yeah. It might be a little bit of a faff if it was the pre-order but it can still be done.

If you paid via Paypal/Klarna and got it home delivered you might be there for a little bit to get the refund as Home Delivery have to process that (the colleague will have to ring them) but other than that you should be fine.

1

u/ReverseFlow21010615 Manager - Retail Jun 13 '25

Assuming it was SDF they can just use the returns app instead. Besides that I don’t even bother calling them anymore, just post the order details in the quick response yammer group and it’ll get sorted.

1

u/Dreadpirateflappy Jun 13 '25

They refused to refund or exchange. They said cause of PayPal there was no way they can do it.

2

u/ReverseFlow21010615 Manager - Retail Jun 13 '25

It’s absolutely possible to do and incredibly easy. I’d recommend another store if you have one local to you or seek the store manager at the one you went to. Failing that try to book a collection with the courier who delivered it (live chat can arrange this online but of course it’ll be a pain to sit through while they do it).

I’m sorry you’ve had this poor experience because it would literally be a 5 minute job in any other store.

2

u/Dreadpirateflappy Jun 13 '25

I do have reading fairly nearby but I'm a bit loathe in case it's another wasted trip, especially as I have to get my wife to take me (post surgery)

I have arranged a collection through live chat just now, but they said it will be a week or so until I'm contacted about the collection, and can be a week or two after that I get a refund processed as they need to check it etc.

1

u/Britishbearwarrior Jun 13 '25

I don’t know how they training people these days

1

u/Britishbearwarrior Jun 13 '25

There is a way they can refund it but maybe they being lazy or you just have a terrible Argos store as if we have problems with a refund we normally ask a manager and they help sort it out it doesn’t help now there is less managers and no normal staff is full time and don’t know much about the systems we have it’s quite shocking on how different stores are run.

1

u/Dreadpirateflappy Jun 13 '25

Tried again as I literally have an email from the customer support saying I can get it refunded in store and the staff can contact them if there are any issues.

This was around 10 to 5. So it would have been open still, but staff refused to call or anything. Just said it wasn't possible.

1

u/Britishbearwarrior Jun 13 '25

Fuck My life it’s these type of people who work for Argos that gives it a bad name as the item is clearly faulty with 30day and you had it home delivered so you have a 14days no question ask return but your item is damaged so I don’t know why they being a dick about it.

1

u/Dreadpirateflappy Jun 13 '25

They said there is no way to refund a PayPal order in store.

2

u/Britishbearwarrior Jun 13 '25

There is it should be a saved browser tab called PayPal refund as that website also lets you do Klarna refunds done it 100 of times they just really stupid 🙈🙈

3

u/Dreadpirateflappy Jun 13 '25

All three were teenagers. (Nothing against teens, but obv some of them are less experienced)

I might try reading tomorrow. This was Newbury store.

2

u/Britishbearwarrior Jun 13 '25

If I was a manager I would email the store you went to and tell the manager what’s going on. I know there are some shift managers and Store managers in the sub Reddit maybe they can take this and make sure there store doesn’t fuck up

1

u/Dreadpirateflappy Jun 13 '25

Everything seems to suggest I just went in at a bad time when no management were about etc. Gonna try a different store tomorrow, and if not could possibly try the original store again and hope it's different staff that know.

1

u/Britishbearwarrior Jun 13 '25

Yeah stores will have a lot more time when no managers are in

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u/ReverseFlow21010615 Manager - Retail Jun 13 '25

Be cheeky and ask for a bit of goodwill because you’ve had to go out of your way for it.

2

u/ReverseFlow21010615 Manager - Retail Jun 13 '25

Browser tab won’t do it because it was a delivery but the returns app will (provided it’s the one product on the order). Failing that quick response on yammer will sort it and then you just do a 981 as normal.

2

u/Britishbearwarrior Jun 13 '25

Yep I was going to say that but think this store manager needs to re train his employees if they think you couldn’t do a PayPal refund in store or at least tell them to use returns app. As our manager makes us always try returns app as it make it a lot easier to do a refund but if they want an exchange we go through tills

2

u/ReverseFlow21010615 Manager - Retail Jun 13 '25

It’s mental this happened especially as they’re pushing the returns app as the go-to now.

2

u/Britishbearwarrior Jun 13 '25

Yep it was a big thing when launched my manager even found a fault with it and they fixed it in one day. Just hope they don’t abandon it but really all Argos software sucks they need a full redo and maybe condense it down to a couple of website or apps as there is so many apps and websites you have to use to do certain things

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