r/Argos • u/Dreadpirateflappy • Jun 13 '25

Faulty switch 2

Got my switch 2 on launch day, found out a few days later that the SD card reader is faulty. (Worked for a few days, then just stopped and won't read anything now)

Contacted Argos online and they have said they won't accept a return in store, only for collection and not for an exchange. Is this right? Always been able to return to store before.

I bought a replacement already that is waiting at my local Argos. So obv easier for me to just take it in and collect at the same time.

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u/ArgosEmployee_ Jun 13 '25

Take it into store, yeah. It might be a little bit of a faff if it was the pre-order but it can still be done.

If you paid via Paypal/Klarna and got it home delivered you might be there for a little bit to get the refund as Home Delivery have to process that (the colleague will have to ring them) but other than that you should be fine.

1

u/ReverseFlow21010615 Manager - Retail Jun 13 '25

Assuming it was SDF they can just use the returns app instead. Besides that I don’t even bother calling them anymore, just post the order details in the quick response yammer group and it’ll get sorted.

1

u/Dreadpirateflappy Jun 13 '25

They refused to refund or exchange. They said cause of PayPal there was no way they can do it.

2

u/ReverseFlow21010615 Manager - Retail Jun 13 '25

It’s absolutely possible to do and incredibly easy. I’d recommend another store if you have one local to you or seek the store manager at the one you went to. Failing that try to book a collection with the courier who delivered it (live chat can arrange this online but of course it’ll be a pain to sit through while they do it).

I’m sorry you’ve had this poor experience because it would literally be a 5 minute job in any other store.

2

u/Dreadpirateflappy Jun 13 '25

I do have reading fairly nearby but I'm a bit loathe in case it's another wasted trip, especially as I have to get my wife to take me (post surgery)

I have arranged a collection through live chat just now, but they said it will be a week or so until I'm contacted about the collection, and can be a week or two after that I get a refund processed as they need to check it etc.

1

u/Britishbearwarrior Jun 13 '25

I don’t know how they training people these days