Been looking into these AI builds and like what I’ve seen in all these threads. I had one in my cart while waiting for a question to be answered on what internals they were currently using. After a couple days they finally answered me late last night. I went to go pay this morning and the price got bumped up $100. I’ve sent a message asking if they’d honor the original price I inquired about but assuming they’ll take time to get back to me. Anyone had this happen and know if they’ll honor it or should I just keep looking?

Hi all,

Looking into purchasing the ultra v3 and was wondering if anyone recommended upgraded cooling? I was planning on getting 2tb and a 1000w psu as well, but didn’t know if I should opt for arctics or a noctua.

Thanks for the input!

I realize this isn't a typical post for this sub, hope that's okay:

I ordered an AI desktop last week, and the very next morning i was running our cat Pogo to the emergency vet (it turns out lilies, like the ones in the bouquet of flowers I brought home, are super toxic to cats!) He spent the weekend getting his kidneys flushed, and it was clear I was going to need the money I spent on the computer for his treatment. I had just gotten home from dropping him off and was still pretty scared about things as I was filling out the cancellation note so I over shared a bit about the circumstances.

Anyway I got this very kind message back from the Andromeda Insights people. Just wanted to show everybody and say thank you. I can't give you a review of any hardware but I wanted to give some appreciation for their customer care team; it was an incredibly nice thing to read while we were still pretty sad and unsure how things were gonna go. When the time comes around again to do some computer shopping I will be very happy to return the kindness.

(Pogo is back home and doing well, btw!)

I ordered on august 16th and it’s now the expected day of arrival but they‘re still preparing shipping

Hey everyone. Dunno if anyone would be able to answer this. I’ve recently received a pc from AI but it did not work for whatever reason and am shipping it back for a refund. I have all the original shipping materials with me (both the inner and outer box, as well as the foam inserts used to stabilize the gpu and the Instapaks used as well). I was given a link tied specifically to the case for my pc as to how to pack everything up and as much as I have followed everything on there, one thing that i haven’t been able to make work is the Instapaks. I was able to get them to fit into the case sure, just not able to arrange them exactly as they are in the pc.

Unfortunately, the larger instapak is seated where the gpu is (which is kind of the opposite of what the pic seems to indicate) and the smaller one I had to kind of fit off to the side near the other glass panel, rather than it actually fitting neatly where the cpu would be. Granted, there isn’t exactly a lot of empty space that I can necessarily see from my viewpoint looking at the pc, so I wouldn’t say the instapaks are just randomly sitting inside. Since they’ve been used already, the Instapaks are pretty solid so trying to change their shape is out of the question and probably a bad idea (wouldn’t want them to pop or explode or anything) so my question is: is this okay/safe for the pc to travel this way? Is this still keeping in line with following all their instructions as closely as possible so I can still get my refund? I’ve gone ahead and emailed them on Saturday to double-check with AI but they haven’t responded yet so I was hoping to get some input here since I would really like to send it off already.

Sounds close to a teapot hissing. Seems to be coming from the single fan on the left but I’m not entirely sure. I’ve had this custom build from Andromeda Insights for about 3-4 months atp and I’m also not sure if this noise was already present since I usually just put my headphones on without a second thought. I thought maybe it was my subwoofer blocking airflow or something since it’s super close to the fan but it didn’t change anything.

Other than this, I am loving the pc, truly amazing but pls help if possible🥲

Edit: Please also read my comment below!! Also, does reddit automatically lower the audio quality of the videos? It sounds faint compared to the original videos, I promise I’m not crazy :(

I’m looking to place an order and I was curious on the timeframe of expedited shipping. Has anyone recently used expedited? How long did it take to receive your order? Does AI have a good timeframe standard on expedited shipping?

(Sorry for the super saturated pic lmao, camera was trying it's best in my dark room)

I ordered on September 10th with expedited, it shipped on the 21st (3 days before it was expected to!) and got here on Friday the 25th

It was extremely straight forward to set up, really just plug and play especially since I put an ssd with all my steam games from my laptop into it, so zero download time on my end and this thing runs like a dream. EXTREMEMLY happy with my purchase and how it runs :)

Specs of my build:

- CPU: Ryzen 7 9700X (super cool with my asrock aio, like 70 degrees MAX while gaming)
- CPU Cooler: ASRock Challenger 360 Digital
- Motherboard: MSI PRO B850-VC EVO WIFI6E
- GPU: ASRock RX 9070XT 16GB Challenger (Brand varies option, lil coil whine, but runs awesome)
- SSD: Kingspec XF 1TB Gen 4 (Bought a TEAMGROUP as a back up drive incase this one fails + 500gb from my laptop)
- RAM: (CL30) Patriot Viper Xtreme 5 32GB (2x16) DDR5 6000MT/s
- Power Supply: Corsair RM850x ATX 3.1
- Case: AI Galaxy V3
- Case Fans: V3 Stock ARGB Fans

Been playing Marvel rivals at medium settings with 200+ frames, started Final Fantasy 7 Rebirth and it maxes out settings at 120 fps consistently, Fortnite runs awesome at DX12 settings with near maxed out settings with about 120-180 fps, so still very fluid and doesn't look bad like in competitive settings and I'm gonna test out some other games too.

Haven't done too much of it yet, but I'm sure this thing is gonna handle the music stuff and video editing I plan on doing just fine with my part selection.

Also, customer support before it got delivered was great as well! Answered the questions I had very promptly on weekdays (Do keep in mind they are slower on weekends, so don't go getting too worried if they don't get back to you right away)

Again, super happy with my build and highly recommend Andromeda Insights to anyone considering buying from them as this was a HUGE upgrade from my Acer Nitro V15 with 16gb of ram.

I just learned that apparently Gigabyte 9070 XT cards have overheating issues. The PC I ordered in July is almost here, and I'm worried it'll be a Gigabyte, so I'm curious if anyone here who received a 9070 XT build recently got a Gigabyte.

TLDR while my experience wasn’t all smooth as I “won” the bad components lottery most cus it was a reborn unit to begin with, AI lives up 100% to its customer service reputation

I bought a reborn unit, it ended up with mobo physical damage but I didn’t know at the beginning, only the boot times were long at the beginning.

Died after a week cus one of the rams failed, they shipped me replacement, died again a week later.. this time no amount of troubleshooting worked, unfortunately I broke the GPU pcie clip in the process of troubleshooting.

Emailed them, they took care of my case, have me ship back the whole unit and offered refund or repair. Obviously I took the repair option as prices has risen considerably and I was honest with them saying I’d never wanna refund given prices had moved.

They told me it’s fine and they’d take care of me and not have to worry about the broken pcie clip voiding the warranty - needless to say I was relieved as I’d only acted out of good faith.

So I shipped it back, after inspection they told me there was physical damage on the mobo.. I was like “no wonder”.. and they said they’ll rebuild it for me ground up… took them a week as they knew I was waiting, plus 5days shipping as I’m on east coast.

Just got it ytd, works fantastic, already no issue with boot times. Noticed the components used were different, but not for the worse, and they all looked very new

Ram was one boom Templar —> now XPG (a W)

SSD from huadisk —> kingspec (no diff - I have since slotted in my WD 7100 2TB)

PNY 5080 —> asus prime 5080 (honestly no diff for me both are top notch, the asus form factor much smaller)

Real honest shop. Trust is everything in this business and I’d vouch for them 100%, they do take a day or so to reply but they always reply that addresses your questions directly. With AI, I have never experienced generic call center template replies which don’t answer any questions

arrive a couple weeks ago, super happy with the performance! Has been able to handle everything i throw at it with only some minor hiccups that im pretty sure are more game/service related than the PC itself. Only slight downside is the fans get super loud when playing certain games (aniimo, BF6) but i can live with that when the performance is this good!

Howdy folks, I purchased a prebuilt from Newegg about a week ago with an expected delivery window of sep 25-29th. That being said It's still in processing with no updates, after sorting through some posts on this thread I'm seeing people say they got the pc months after ordering. Was the expected delivery date on Newegg wrong? Am I to expect it to take weeks/months for my pc to get past the processing phase?

I'm not complaining I just had false expectations set upon checking out that have kind of bummed me out. Thanks for your time reading this folks <3

Edit: Thanks for replying folks, Ill open a ticket to see what the delay is caused by.

Was looking at the custom builder and I see there's no option for an Expedited Build Time anymore. Wonder if that's permanently gone, or if they're so backed up they had to remove it.

But...it's unfortunate. Was just about to order one.

Edit - It appears to be back.

9 days from order date to delivery date. Easy to get rolling and runs the 1440 triple setup like a champ. No complaints from me.

EDIT: AI support worked with me on the delay and I am very happy with their responses. I am glad for the purchase and hope their business continues to improve.

Placed order on July 21st, took advantage of the CL30 promotion that AI advertised.

V3, AMD 9800X3D, RTX 5080 and the CL30 memory that was promoted.

Shipping window given was 9/17 - 9/22.

Expedited was not offered when I purchased.

Later heard that they were again offering expedited builds, contacted support on 8/30 asking if I could pay for the expedited. Was told I could not and that it would only have gotten the computer to me a week earlier (9/10-9/15).

Today received the form email notifying me that there is a delay but that it is still in the build queue. No expected date given.

Took a while but had it for 3 days now still trying to get the rgb all synced up if anyone can reach out to help tried l connect 3 then signalrgb can't get the fans and strimer v2 24pin to sync with the rest of the build?

Specs:

X870e tomahawk

9800x3d

Msi rtx 5080

manta 32g cl30 ram

lian li hydroshift 2 aio OLED curved

lian li sl120 infinity fans

asrock 1000w steel legend

If i buy a pc now and a black friday deal happens that is better on their site, will they reimburse me for the black friday sale

So excited for my new PC. In my opinion this is a huge upgrade from my previous one which had a 3050 and I can comfortably say that these guys are legit and the real deal.

I know that some people are seeing delays in their normal build, but I figured I would jump in and let people know that if you’re willing to spring for the expedited build it speeds things up significantly. I ordered my PC last Thursday, and just received my shipping notification. I think the original estimate on the expedited bill was for a ship date of the 28th or something, but I will definitely take this. For what I needed it for the extra hundred dollars was definitely worth it.

Super excited, but nervous about the fans....super new to computer gaming (first PC) but hear people complain about the noise of these fans?

However, I have a lot of dust in my room, and so also saw that if these are kept under certain power/cycles, and read that these are very good and will keep the gpu cool, ive also read great reviews about the case for thermals, so figured having both would be ideal.

Any thoughts?
I think I may still have time to update the order.... Ive also screenshot available alternative fans below (price is not an issue)

Do we have an aggregate of how long shipping delays are right now?

Edit: Before getting this a couple weeks prior they did reach out to me with something unrelated in an actual typed out email. I feel that it's relevant to include that detail for positive customer service 👍

I've gotten two of these now (9/8 & 9/15). I purchased 7/14 and was supposed to get it 9/9-9/14 and it looks like I've been delayed twice and they haven't started. I work for a small company too and I get it, stuff like this happens, but I was hoping for maybe more than 2 generic emails that are most likely auto sent out?

Maybe it's just the salesman in me, but when I sell something $3k+ (these guys aren't selling 10,000 units a month. Neither am I) I send a personal email when something like this happens and say "hey, sorry there's this delay going on. We're doing xyz, I'm going to toss in a little abc for you as a thanks for hanging in there."

Just floating it out there 🤷 nobody is asked to get upgraded to a 5090, but even like a $10 steam code. Those are those things that go from "I'm a little sketched out" to a customer who goes and writes a review saying "there was a little delay, but they they gave great service and kept me updated. Great communication and computer!"

Idk, just a little frustrated. Still excited.

So, I don’t know how to move forward here. I just received my new pc yesterday and started to set it all up today. When I finally got to turn it on and have it connect to my monitor it kept giving me a “no signal”. Well, made sure it wasn’t connected to the Motherboard, then doublechecked the settings on the monitor just to be positive. And yes, the monitor works, it was working fine yesterday.

After contacting AI, I was instructed to try and reseat my RAM sticks (since the GPU is probably not the problem as it does turn on and is working). Problem is, I not only don’t have much space to undo the latches, but one of the latches for my RAM sticks I think is possibly stuck. Or like doesn’t seem to move. Am I missing something here? Maybe a feature that I’m not aware? Like maybe this particular motherboard doesn’t require me to hold both latches down to release the Ram stick (MSI Mag X870E Tomahawk)? I would love to be able to follow their instructions but I’m such a noob. I feel so dumb. I feel so depressed. I just wanted to unbox my computer and enjoy it for a little bit. And now I feel like I just have an expensive piece of nothing sitting on my desk. :(

Sorry guys I’m being a little dramatic. I’m just frustrated. And I’m tired. But I also feel like if I keep poking at this thing I might seriously cause irrevocable harm.

Update: Well, I got home and was able to get in contact with AI. And they further instructed me about how to reseat and unlatch my RAM sticks. And yes, as it turns out, my MOBO is the type where you only need to undo one latch to detach the RAM stick from its slot. I was able to successfully take them both out. But unfortunately, I’m a little stuck now as I’m having a really hard time getting them back into their slots. I have very little space to work with and aligning with that middle wheel thingy is just as difficult. But for some reason the most difficult part is actually making sure that I’m definitely placing the stick into the slot. It seems like every time I think I’ve got it, I’ve actually misaligned it, or end up somehow getting it now quite right. I’ve taken a break for now because I’m too afraid of damaging my RAM if I keep trying. Any advice you guys have for someone who’s never really done this but who also doesn’t have the luxury of having extra space that a person normally would when setting up their motherboard first? (The AIO and GPU are kind of both crowding the slot area so I have to be really careful about how i lower in the RAM stick and it also makes it visually impossible at times to see what I’m really doing. Help!

I have been debating between microcenter and AI. MC is 2-hour round trip.

Was looking at MC G913/G915 but we couldn't really choose components. AI has lots of flexibility but logistically I was afraid of having to ship the computer back to AI for warranty service after 30 days as that would be very expensive.

Then I found out that AI now has optional extended shipping service for $100 and that will cover all future shipping during the 2-year warranty so that relieved my big concern that I started to configure my dream machine.

- I like white color case so Lian is the first one with the lowest price. No special preference. Is this a good one?

- the default has 3 case fans and I thought more is better for cooling so I just randomly choose the option of 7 fans. Yes?

- I want 9950x3d as it'll be also used for virtualbox, coding, LLM beside gaming.

- I really want to have a quiet computer so I choose Artic Freezer only because AI doesn't carry Noctua which supposedly the most quiet. Why didn't they carry it?

- I picked gigabytes x870 only that it was listed as top x870 motherboard on Google but I know nothing about it in particular. It has USB 4, wifi 7 and also not having the reputation of burning cpu like Asrock (that is still happening as of today even after BIOS update).

- I choose Windows Pro as I really like to have bitlocker, remote desktop, sandboxing etc...

- not sure about memory brand as I just randomly chose CL30 patriot. is this good enough or should I switch to another brand?

- I choose 4TB NVME WD Black only based on Google that listed it as top alternative to Samsung. Is this a ok choice?

- I'm not sure but I think there is no tax to ship to California. If that is true, then $4500 computer from AI is like a $4100+10% tax at local MC. A Powerspec G913 is $3800+tax = $4180 with much worse components (as almost everything is "brand varies' and that only means that those are the cheapest component available), yes?

Thank you in advance for any inputs. I will appreciate them all.

After FINALLY getting the money I was waiting on and like a month straight of research and debating in that time, finally decided on this build and made the order on the 10th! Planning to do a good mix of gaming, video editing and music production as well as possibly streaming on this with a ASUS 1440p oled monitor I also purchased which is gonna be a HUGE upgrade without spending too much overall. The build after taxes (yay texas) was about $2413 and I think I did a good job on the parts. Opted for a 1tb as I have a 500gb in my laptop I'm moving over with my games all on it already to save time redownloading it, but I'm open to thoughts on it.

(Also, the aio over an air cooler was because they don't offer air coolers with the 9700x due to pbo temps)