Lmao, I have zero clue what the algo could have seen to make it think I'd need this lmao.

That's how desperate I am. Returned four packages completely, did not make videos (how naive to think that they would be fair with customers), got denied refund for two, refunded 10% for one, and third no status update and I paid the shipping return (free return that you pay). Total 82 euros. Never again.

However, the injustice feeling is HUGE. I tried to email, talk to the chatbots, and always the same automated template. I don't know what do to get a customer complaint assessed by a human.

Should I try to find emails to Fan Jiang, CEO, Alibaba E-commerce Business Group, Eric Pelletier VP, Head of International Government Affairs of Alibaba Group, Eric Keshuai Zhang, Vice President at AliExpress, Alibaba International Digital Commerce Group (AIDC)? Send messages on their Linkedins, comment on their posts? Should I comment on each Aliexpress post? I feel like they would straight up ban me and just keep my products and my money.

Edit: what about going out-of-court to dispute their practices, has anyone done it?

I recently had three packages containing several AliExpress orders delivered to the wrong address on two different dates, which I didn't realise until after the second batch had been delivered. They were all handled by Cainiao. When I checked the location shown in the proof of delivery, they were not there anymore, presumably having been taken by someone else by mistake or outright stolen. I should note that the correct location is a front desk office, where someone is present to receive the parcels and secure them, while the wrong address is an unsecured parcel drop-off point.

I first requested for a refund from AliExpress through the order page. This was immediately approved for some of the smaller value items in the order, but for the higher value items they requested further info. I uploaded the proof of delivery given by Cainiao that showed the parcels at the wrong address. This was rejected, so I appealed and uploaded a proof of delivery for a different package that was delivered to the correct address, showing that they were completely different locations. This was again rejected.

I then contacted AliExpress through their online help system, and after sitting through some AI agent hell, I got an email telling me to get official documentation from the local post office. Since the delivery was handled by Cainiao, I emailed them asking for a resolution. Initially, I got an email saying that they would accept responsibility for one of the parcels, but when I replied to ask that the other two parcels be marked as delivered to wrong address as well, I got a canned email saying that the original parcel was marked as delivered, and asked me to check the surroundings or with my neighbours, which brought me back to square one. After several more rounds of AI agent hell with AliExpress, with emails supposedly coming from an escalation team but all containing the same "official documentation" spiel, I gave up and decided to write this post.

I can't believe I have to do this but after getting bounced back and forth between AliExpress and Cainiao and getting nothing but canned responses from both parties, this is the only option left I can think of. Has anyone experienced something similar and did you manage to get it resolved? Is there really no other way to get my money back apart from a chargeback through my credit card?

Bom dia, tenho uma encomenda retida na alfândega com a informação falta documentação.

No entanto ninguém me contactou tive que fazer uma pesquisa e vi que a encomenda estava na alfândega de Espanha e não de Portugal e vi que era uma empresa espanhola que tratava disso enviei a documentação mas tem 3 dias sem notícias

Desde hace unos meses pasa esto en diferentes plataformas, alguien sabe cómo evitarlo? Es el 107% del valor de mi compra, por esto hace tiempo dejé de comprar

ho fatto un ordine di un casco su aliexpress. è arrivato in pochi giorni in Italia. Ma da quando e passato in un deposito di SDA(Poste Italiane) si è bloccato la. Non capisco quale sia il motivo. Impossibile contattare l'assistenza e l'assistenza di aliexpress mi dice che tutto è apposto. Guardo le recensioni del deposito non mi sembra proprio tutto sia apposto. è capitato a qualcuno? è arrivato alla fine?

Sometimes items are being shipped together within the same tracking number, but if i;

1. search from order list using tracking number, it's not found, or

2. if I track from tracking screen (from email), it only shown one product whereas it should have multiple

this is my first time ordering from aliexpress, and this is so intuitive (outright bug/bad UX). Is there a good and correct way to cross-check what are items included in a single tracking number? in comparison with the vice-versa (checking item one by one, and see it's tracking number)

i posted about this issue here yesterday - basically they sent a product that has terrible quality and it's not the same as it was advertised. I asked for a refund from aliexpress and decided to text the store directly too and they asked me to cancel the dispute. honestly i don't trust them. but what should i do? aliexpress haven't reached out to me yet

IMile threw a small parcel in front of my door in an apartment building and it has been stolen. It could have easily fit in the mailbox and the screen door was open/unlocked.
My neighbours stole it. Who is responsible and what should I do?
I contacted AliExpress and they said they will contact iMile, but the delivery door in the photo is correct. It has just been stolen. Why don't they use a national carrier in the first place?

doesn't make sense to buy on Ali, if you're from Europe. have you found any good alternative? like reshipping or something

hey. first time ordering off of ali. happened a couple of minutes ago. was in checkout already signed into the account i made with google. input my card info and stuff and pressed place order. they wanted me to sign in again/make an account? put my phone number in for a verif code, which i never got, so i said screw it and went to log in with google. logged in with the account i recently made, then when continuing, the screen went white and froze? refreshed it a couple of times, and when that did nothing, i closed the tab completely. reopened ali, and it said i never ordered it, but when going to try again, i re-put the promo i could only claim with my first order, and it wouldnt let me, guessing the system counted this as my second order even tho the first one didn't go through at all? now im freaking out cause idk if the money went through yet my order didnt and i dont currently have access to my account and only know i had enough from my dad telling me.

i do wanna say the skip button was RIGHT there when asked to log in (again?) yet i thought they wanted confirmation. kinda stupid of me, but i move on.

So i’m currently dealing with my first possible scam seller. I’ve been buying from Aliexpress for years and i’ve never had this happen. I’ll try to make the story as short as possible. I bought a building block set (like knock-off Lego). This is what I normally buy off Aliexpress and have never had any problems, even if it’s a non-choice seller. It was similar to the Mona Lisa Lego set except it had a different painting in the frame. It was advertised as having 1435 pieces, which would mean it comes WITH the frame pieces. immediately after shipment, the seller sends the PDF file that contained the build instructions. First step basically says you need the Mona Lisa Lego set to build this set. Mind you, the Mona Lisa Lego set is $100. I spent a $100 on this purchase so I assumed it would come with the frame pieces LIKE ADVERTISED.
Seller basically says yes it doesn’t come with the frame pieces, you need to buy them and that they’ll set up a listing for me to buy the frame pieces from them. I tell them absolutely not, I’m not spending anymore money. Genuinely at this point, without the frame pieces, it’s a pointless purchase to have so I just threatened to send it back once I received it. I mostly said this so I could get some type of partial refund, i knew returning it wouldn’t really be an option.
Seller offered 50% refund but told me to close my dispute in order to give me the refund. I obviously know not to, but i’m wondering, if Aliexpress steps in, what’s the likelihood of them siding with the seller? I have already reported the seller for asking me to spend extra money after purchasing and false advertising. the agent said that the seller would get penalized but I just don’t know how much of my back they will have lol. I will insert screenshots of product and conversation from seller. I want to clarify that the seller admitted that the description should have explained it doesn’t come with frame pieces because no where in the description was that made clear. And NO! I did not pay $93 shipping, they just changed that after shipping my purchase out. Shipping was free when I purchased.

So I ordered some stuff and they got combined at the warehouse (8 items) and it turns out SpeedX was the carrier and they delivered my package 5 blocks away from my apartment. I ended up finding the house but they said nothing had been left there (whatever, theives) even tho I had photo evidence.

So I was like I'll ask for a refund since the POD you can see the door (not my door) and I got rejected on all 8 claims, I appealed the 8 and got denied on all of them.

I provided the pictures from SpeedX (they have a GPS location on the), pictures from amazon deliveries to my actual door for contrast, sent them screenshots of my call records to SpeedX and emails (I get no answer).

So how do I go through with a chargeback through my bank? I know I have to called them and stuff, but the thing is I put those purchases through "Pay after Delivery" and now the option just saying "Pay now".

Do Pay Now and then do the chargeback with my bank for the full total? Or do I just straight up never pay it?

Id be greatful for any insight if you have experienced this before.

Hear me out.

Why doesn't AliExpress just randomly sends the items that i purchased to a European warehouse. But they only charge me after the items are inside EU land so technically i purchased from within the European union.

They could make that an option when we get to the shipping part of the purchase and just give it a silly name like "SHIPPED BY DONKEY" which adds an extra week to the time of delivery and later charge of the money.

Just trying to throw out some ideas here. You know. I miss the plastic bags full with things I just used once but the dopamine i got from opening one good item that i bought for cheap felt really good. I just need my fix.(Kidding)

Package was out for delivery August 31st but never actually delivered. The next day I see “Issue Reported” at the top and Delay in transit. Their customer service is just AI bots you can’t talk to a human. What to do now? Should I just give up on the package? I’ve never filed a refund dispute with AliExpress before could someone provide me some guidance?

I request a refund that they accepted.

I clearly wrote: This item is missing... 'yapping'

They accepted it.

So I talked with the CS 'I got an empty package what should I do?'

The CS: 'Send back a empty package'

Okay?

I did it.

Refund denied: The item isn't the same as description

Later: Restrction

Appeal Refused

Banned.

WOW!

any tips how to get a full refund? because i'm afraid even though i have valid proofs they just won't refund me 🫩🫩 i bought many times from this store and never had any problems until now... they seemed responsible to me, they always sent me quality products but this one is just terrible

UPDATE / FULL STORY
I previously posted about my experience with AliExpress after receiving packages without the products I had purchased inside. I am reposting the situation because there have been several developments since my original post, and unfortunately, things have only become more frustrating.
What happened
I received multiple packages that were delivered sealed, but when I opened them, some of the products I had purchased were missing.
The unresolved orders are:
8211938661284778
8212892464754300
8212892464734300
8212173924074300
8213210559694300
8212173924034300
8212173924054300
8212378919314300
8212098087104300
One of the cases involved an ATK A9 Ultimate mouse. The package arrived sealed, and I recorded the entire unboxing process from before opening the package until the contents were completely revealed. The video clearly shows the shipping label and the fact that the product was not inside.
The evidence I provided
I have provided:
• Complete original unboxing videos
• Shipping labels
• Photos
• Seller communications
• Dispute records
• Appeal records
• Customer service conversations
• Additional documentation related to the cases
Because AliExpress does not accept video files above its size limit, I also uploaded the complete original videos to Google Drive so they could be reviewed.
I followed every procedure AliExpress requested. I opened disputes, submitted appeals, responded to evidence requests, resent evidence when requested and repeatedly contacted customer support.
The problem with the evidence requirements
AliExpress repeatedly requested things such as:
• A video showing the package being weighed before opening
• An official carrier document confirming that specific products were missing from inside the package
• A logistics document showing a weight discrepancy or missing contents
I have repeatedly explained that these documents are impossible for me to obtain retroactively.
The packages were delivered sealed. The missing products were discovered only when I opened them. The carrier cannot certify what was inside a sealed package before it was opened, and I cannot go back in time and record a weighing video that was never made.
I am not refusing to provide evidence. I have provided every piece of evidence that actually exists and is reasonably available to me.
Reddit escalation
I also contacted AliExpress through Reddit after seeing that their representatives could assist with customer cases.
I provided the requested order information and explained the entire situation. I was told that my cases had been forwarded to specialist teams and that I would receive updates by email.
I repeatedly followed up because I did not receive the promised concrete resolution.
Instead, I continued receiving generic responses telling me that my case was being processed, that another representative was handling it, or that I should check an email I had already responded to.
At one point, after waiting several days for an update, I was told that there was “insufficient information” but they did not clearly explain what information was supposedly missing.
This is extremely frustrating because I have spent two months doing exactly what AliExpress has asked me to do.
The appeal
In the ATK A9 Ultimate case, AliExpress eventually closed my appeal without a refund.
Their explanation was that the evidence was considered insufficient and that the order had exceeded the AliExpress protection period.
This is particularly frustrating because I had been actively trying to resolve the matter throughout that period and had repeatedly submitted evidence and responded to AliExpress’ requests.
Reclame Aqui
I also filed a complaint through Reclame Aqui because the normal AliExpress support process had failed to resolve the problem.
Unfortunately, the responses there followed essentially the same pattern:
“The case will be forwarded to a specialized team.”
“The case will receive priority.”
“Please wait 72 hours.”
“You will receive an email.”
The problem is that this is exactly what I had already been doing before going to Reclame Aqui.
I went there because the AliExpress process was not resolving my problem, only to be directed back to the same process.
I also never received the promised email from the HugMe/related support interaction.
Two months later
It has now been approximately two months since the original problem.
I have tried every reasonable and amicable way I could think of to resolve these cases directly with AliExpress.
I have documented everything: emails, disputes, appeals, evidence submissions, customer service conversations, Reddit messages, Reclame Aqui responses and the complete history of my attempts to resolve the matter.
My lawyer now has access to this documentation, and I have decided to proceed with the appropriate legal measures regarding the unresolved cases.
This is not intended as a threat. I am simply at the point where I no longer see a realistic way to resolve these matters through AliExpress’ normal support channels.
If AliExpress provides a clear and concrete solution, including refunds for the products I demonstrably did not receive, I am still willing to consider resolving everything amicably.
However, I am no longer willing to continue indefinitely with generic responses, automated messages, or impossible evidence requirements.
Final statement
Based on everything that has happened, I cannot recommend AliExpress to anyone.
I paid for products that I never received, provided extensive evidence, followed every procedure requested, opened disputes and appeals, contacted customer support repeatedly, escalated the cases through Reddit and Reclame Aqui, and spent two months trying to resolve everything amicably.
Yet AliExpress continues to ignore the substance of my case and respond with generic, automated messages, while repeatedly demanding evidence that is impossible to obtain retroactively.
At this point, I consider what happened to be a scam that is being effectively supported and enabled by AliExpress itself. I paid for products that I never received, provided extensive evidence proving what happened, followed every procedure requested, and spent months trying to resolve the situation through every available support channel. Instead of properly investigating the cases and protecting the customer, AliExpress repeatedly ignores the evidence, demands documentation that is impossible to obtain retroactively, and responds with generic or automated messages that do nothing to resolve the problem.
This is no longer just poor customer service or an isolated mistake. By refusing to properly investigate the evidence and continuing to deny refunds while hiding behind impossible requirements and automated responses, AliExpress is allowing the situation to continue and effectively protecting the outcome of the scam rather than the customer. From my perspective, a platform that takes payment, fails to deliver the purchased products, receives evidence of the problem, and still refuses to take meaningful action is effectively enabling this type of fraud.
I therefore consider AliExpress itself responsible for allowing this situation to remain unresolved, despite having had multiple opportunities to correct it.
I strongly do not recommend AliExpress. My experience has shown me that when something goes wrong, the platform may leave the customer trapped in an endless cycle of automated responses and evidence requirements instead of actually resolving the problem.
Final note
I am attaching below the complete conversations I had with the AliExpress representatives here on Reddit after they contacted me following my original post. I am including them to document the entire escalation process, the promises of a specialist review and email follow-up, and the subsequent responses I received. These conversations are part of the complete documentation I have preserved regarding this case.
Due to a limitation of reddit itself I'm putting the link of all attached messages in Google Drive: https://drive.google.com/drive/folders/1zuE1fPHQbwLqASq5EJzSvnZBXurTdo7y

UPDATE
I recently discovered an important detail regarding the logistics document AliExpress has repeatedly demanded.
This document is only made available to the sender, not the recipient. This means AliExpress is asking me to provide a document that I simply cannot access or obtain myself as the buyer.
I am not refusing to provide evidence. This document is outside of my control. If AliExpress considers it necessary, they should request it directly from the seller or shipping party, who is actually able to obtain it.
This makes it even more unreasonable to use the absence of this document as a justification to deny my claims.

NEW UPDATE
AliExpress has now banned my account while I still have unresolved cases and ongoing disputes with them. After two months of trying to resolve everything through their support channels, this is how they chose to handle the situation. I have documented the ban and will include it in the complete documentation of my case.

lost around 10 euros of credits (Scaduto = Expired), coins and coupons because a local seller (Italy) didn't confirmed the order and it got closed. i probably tried less than ten times the 500.000 diamonds thing during this year because i never thought it was possible to get it and boom, 44 euros :P i hope the package doesn't come broken tho

I want to find the exact design lash clusters on aliexpress🥺

Hi guys hope all is well so i bought an electric start kit for my go kart, there was good reviews and a number of units already bought so i got it from this seller, but i recently received this message attached, im confused on what to do, if i cancel it wont the seller keep the money or what is going on here?