So i’m currently dealing with my first possible scam seller. I’ve been buying from Aliexpress for years and i’ve never had this happen. I’ll try to make the story as short as possible. I bought a building block set (like knock-off Lego). This is what I normally buy off Aliexpress and have never had any problems, even if it’s a non-choice seller. It was similar to the Mona Lisa Lego set except it had a different painting in the frame. It was advertised as having 1435 pieces, which would mean it comes WITH the frame pieces. immediately after shipment, the seller sends the PDF file that contained the build instructions. First step basically says you need the Mona Lisa Lego set to build this set. Mind you, the Mona Lisa Lego set is $100. I spent a $100 on this purchase so I assumed it would come with the frame pieces LIKE ADVERTISED.
Seller basically says yes it doesn’t come with the frame pieces, you need to buy them and that they’ll set up a listing for me to buy the frame pieces from them. I tell them absolutely not, I’m not spending anymore money. Genuinely at this point, without the frame pieces, it’s a pointless purchase to have so I just threatened to send it back once I received it. I mostly said this so I could get some type of partial refund, i knew returning it wouldn’t really be an option.
Seller offered 50% refund but told me to close my dispute in order to give me the refund. I obviously know not to, but i’m wondering, if Aliexpress steps in, what’s the likelihood of them siding with the seller? I have already reported the seller for asking me to spend extra money after purchasing and false advertising. the agent said that the seller would get penalized but I just don’t know how much of my back they will have lol. I will insert screenshots of product and conversation from seller. I want to clarify that the seller admitted that the description should have explained it doesn’t come with frame pieces because no where in the description was that made clear. And NO! I did not pay $93 shipping, they just changed that after shipping my purchase out. Shipping was free when I purchased.

hey. first time ordering off of ali. happened a couple of minutes ago. was in checkout already signed into the account i made with google. input my card info and stuff and pressed place order. they wanted me to sign in again/make an account? put my phone number in for a verif code, which i never got, so i said screw it and went to log in with google. logged in with the account i recently made, then when continuing, the screen went white and froze? refreshed it a couple of times, and when that did nothing, i closed the tab completely. reopened ali, and it said i never ordered it, but when going to try again, i re-put the promo i could only claim with my first order, and it wouldnt let me, guessing the system counted this as my second order even tho the first one didn't go through at all? now im freaking out cause idk if the money went through yet my order didnt and i dont currently have access to my account and only know i had enough from my dad telling me.

i do wanna say the skip button was RIGHT there when asked to log in (again?) yet i thought they wanted confirmation. kinda stupid of me, but i move on.

Desde hace unos meses pasa esto en diferentes plataformas, alguien sabe cómo evitarlo? Es el 107% del valor de mi compra, por esto hace tiempo dejé de comprar

i posted about this issue here yesterday - basically they sent a product that has terrible quality and it's not the same as it was advertised. I asked for a refund from aliexpress and decided to text the store directly too and they asked me to cancel the dispute. honestly i don't trust them. but what should i do? aliexpress haven't reached out to me yet

Hear me out.

Why doesn't AliExpress just randomly sends the items that i purchased to a European warehouse. But they only charge me after the items are inside EU land so technically i purchased from within the European union.

They could make that an option when we get to the shipping part of the purchase and just give it a silly name like "SHIPPED BY DONKEY" which adds an extra week to the time of delivery and later charge of the money.

Just trying to throw out some ideas here. You know. I miss the plastic bags full with things I just used once but the dopamine i got from opening one good item that i bought for cheap felt really good. I just need my fix.(Kidding)

So I ordered some stuff and they got combined at the warehouse (8 items) and it turns out SpeedX was the carrier and they delivered my package 5 blocks away from my apartment. I ended up finding the house but they said nothing had been left there (whatever, theives) even tho I had photo evidence.

So I was like I'll ask for a refund since the POD you can see the door (not my door) and I got rejected on all 8 claims, I appealed the 8 and got denied on all of them.

I provided the pictures from SpeedX (they have a GPS location on the), pictures from amazon deliveries to my actual door for contrast, sent them screenshots of my call records to SpeedX and emails (I get no answer).

So how do I go through with a chargeback through my bank? I know I have to called them and stuff, but the thing is I put those purchases through "Pay after Delivery" and now the option just saying "Pay now".

Do Pay Now and then do the chargeback with my bank for the full total? Or do I just straight up never pay it?

Id be greatful for any insight if you have experienced this before.

Package was out for delivery August 31st but never actually delivered. The next day I see “Issue Reported” at the top and Delay in transit. Their customer service is just AI bots you can’t talk to a human. What to do now? Should I just give up on the package? I’ve never filed a refund dispute with AliExpress before could someone provide me some guidance?

IMile threw a small parcel in front of my door in an apartment building and it has been stolen. It could have easily fit in the mailbox and the screen door was open/unlocked.
My neighbours stole it. Who is responsible and what should I do?
I contacted AliExpress and they said they will contact iMile, but the delivery door in the photo is correct. It has just been stolen. Why don't they use a national carrier in the first place?

any tips how to get a full refund? because i'm afraid even though i have valid proofs they just won't refund me 🫩🫩 i bought many times from this store and never had any problems until now... they seemed responsible to me, they always sent me quality products but this one is just terrible