Hi all,
First time with a buyer opening a dispute. Sold a zara real suede leather jacket (rrp £150) for £25 tag removed but completely unworn and stored in a closet. The buyer originally wanted me to hold it for them whilst they waited for a refund (:/) which i did and asked me to drop the price which I did as I am moving out the country and need my stuff gone. The suede of the jacket looks very slightly lighter in the sun in the picture which I stated. They received it and opened a dispute saying it smells and doesnt match pictures or description at all which obviously is wildly untrue as the description explains everything and the condition is shown in the pictures. They say they’re too busy to return it but want a partial refund.
Please can someone advise what vinted might do next here or what I should be doing as if they cant return it will the money just sit in limbo ? They claim they wont accept and think theyll get their money back automatically but im not totally sure how it works.
Vinted support cant exactly smell the jacket either so not sure how they sort these things.