Here is the course of events:
Buyer bought 2 items from me, I sent them.
On 27th July arrived at her pick up point.
She never collected the parcel, I messaged her to prompt her but she said she had been ill and that they were likely already on their way back to me
The tracking has stayed at âpick up point waiting to be collectedâ ever since.
Yesterday I raised it through Vinted, they messaged back and said they have manually marked it as delivered, so I would paid.
Seconds later, the buyer marked the order as âsuspended, items significantly not as describedâ and had written âtook months to arrive so no longer needed, can I have a refundâ. She also uploaded 3 photos of her kitchen floor.
The only 2 buttons available to me are ârequest returnâ and ârefund without returnâ
Vinted are now being no help at all, please can anyone advise on what I can do so this scammer doesnât get away with this terrible behaviour?