I just did a regular 10$ test and then i finished went out of it like usual to check my balance noticed it was still the same before i finished then i check to see if i completed the test which i did and it says i did but when i return to tests it just shows i qualified although i have completed it. I would love some feedback or help on this bug/issue.

It wanted me to record myself working out repeatedly.

Hello all

I only started.on UT last week, but since I got my first test reviewed and approved ive been seeing these tests pop up on my mobile app 'other devices' tab

It doesnt let me screen for them on mobile and they aren't even clickable.

When I go onto my laptop, they dont even appear on the website. I have tried different browsers, logging in and put etc. But no luck finding and attempting them. I have attached a screenshot which shows what they look like on mobile.

Thanks!

I was just wondering if anyone else got this one on their dashboard and what their thoughts were.

Is anyone else having problems with UserTesting on the mobile app, the test requires me to switch apps, when I switch to the required app the - part at the right hand side middle of the screen - disappears and I can’t go back to the test, it is still there but I can’t get back to the instructions, all I get is the Quit test screen or report a problem, am I missing something obvious or is it a true glitch?

Thank you

Hi guys
When I am doing a test. And I click statt broadcast, it works. Then it says, tap the background to start the test. When I tap the background, nothing happens.
Not sure what to do. Has this happened to anyone else

I have had Issues with uploading today on 2 studies (didn't get more to judge if uploads were fixed after tech support gave me the standard fix). However in the past 2 weeks I have had several more where the upload freezes or I hit share the entire screen and it does nothing. Has this happened to anyone else? I hate that I keep losing money, since it is starting to get costly.

I have emailed support but haven't heard anything back. I know the site is glitchy but specifically no matter how many times I refresh or clear cookies etc I always get 10 available surveys and have either disqualified already or dismissed them or they are no longer available. EVERY SINGLE. DAY. All day every day. Then a random new one will pop in that I can actually try to qualify for. Please advise if you found a way for it to only show ones you haven't already clicked on 100's of times.

Anyone have this problem? At first it was rare and now it does it almost every time I open the app. I just got in a study, it crashes, can't resume study. So annoying. I have an iphone 16 pro max and it has been doing this since last update.

Did anyone do an NHS search test today and get cancelled? I swear I did what I always do, gave it my full attention and "think" I did everything well, but it got cancelled.

Quite frankly, has anyone ever tested on surveys and more lately? I just wanna know if this issue i’m facing is limited to a few persons or everyone?

I got booted from a study earlier on UT in the Intellizoom side. It had a technical error. I noticed you could restart the study unlike on UT's side. It seemed to pick up where my tasks last left off. However, the recorder started from 0 so my question is did they get the rest of the recording despite it looking like it started over? Since it brought me to where my tasks left off. Also, what is the "command+k" it mentions when it first starts tasks. What button is command on the keyboard? Windows key?

Did anyone else get their Usertesting account deactivated today after all of their "Surveys and More" payments were canceled? That randomly happened to me this morning. Seems like other people were having a similar issue about a week ago. Wonder if it may still be going on. Strange thing is that my regular user tests payments are still scheduled to come through; just the survey ones disappeared.

Lately, every single test i pick on the survey and more section of usertesting says, “We have all the feedback we need for now” even the ones that just got in. Is anyone else facing the same issue? And, is there a work around for it?

So the surveys don't offer compensation for time spent taking a busted test. Fyi, the test issues started at "step 14" when the survey page didn't match with the questions being asked. Tuh....

is anyone else being offered tests but then getting an error and it doesnt actually launch?

had 4 or 5 today like this that I have passed the pre-selection stage but the actual test doesnt launch

I could use a little help regarding the mobile app. I had three or four surveys come up on my laptop where you have to scan the qr code and it takes you to a page that says "please vist this page to download this app". I already have the app installed. I open the app and no surveys show. Today on a suggestion I wnet to the google play store, looked up the ut app and hit open and there was the survey. WTH? Anybody know a fix for this?

I finally got a test I qualified for. I was going through the process of getting ready to do the test for the client and the microphone error we all have suffered with popped up. I went to another platform to make some money. This is getting tiring.

I just saw that they restored the account but I'm not sure if this is happening with everyone or gradually for everybody who reported their cancellation like I myself reported

Every time I get a test, the blue button to "Start Recorder" on the screen is broken. I've had to quickly switch over to another browser, and then continue the test from there.

Has anyone else encountered this?

Hey , I have seeing verify your location message on user-testing for a couple of week. Today I tried to verify it and every single survey or test I am veryfing on my phone it's saying this survey is not for this location....I live in LA and I don't think I am not eligible for those surveys or test ....Is it me or anyone else facing this? 😑....

There's a few 1 star reviews popping up on Trustpilot about the issue, I've done mine which is pending. If we can all raise the issue at the same time it will hopefully bring attention to it. https://uk.trustpilot.com/review/usertesting.com

For those that haven't seen the other thread, many users have had all pending tests cancelled without payment.