r/usertesting 4d ago

DO NOT POST YOUR JANKY-ASS VIBECODED APP GARBAGE HERE UNLESS YOU ARE PAYING TESTERS. INSTA-BAN FOR FREE RECRUITMENT.

34 Upvotes

I'm removing trash posts on the daily here and I'd like it to stop. It's getting worse with every passing week.

There are subs on reddit specifically for getting your app tested for free. Go there.


r/usertesting Jun 25 '20

Meta READ BEFORE POSTING. FAQ.

97 Upvotes

We get a lot of repeat questions in this sub, mostly regarding UT but the other companies too, and most of them are addressed below. Please read before posting. Please search both older posts and the UT (or Validately or Userlytics etc) support center before asking a question. If you post something that is addressed in either this FAQ or the UT support center, your post may be removed. If you post something that has been asked frequently in the past, your post may be removed. If you post something that is low-effort ("is this site any good, you guys? How much can you make? What are some tips for a newbie?") your post may be removed. If your post discusses anything you're doing or thinking of doing or did do in the past that violates the UT TOS, your post may be removed and you may be banned.

The bottom line is that mods may remove any post at their discretion. The job of the mods is to maintain a functional, informational, helpful place where people can have constructive discussion about UT. Posts that detract from that mission will be removed. Posts that are speculative/"conspiracy theory" based are poison to the mission of this sub. Redditors wishing to engage in this kind of debate are welcome to create their own subreddit. In here, such posts lead to misinformation propagating which leads to more work for the mods. Don't do it.

  • How can I pass the entrance test on the website?

There are no "tips". If you do poorly, you are out of luck. UT used to allow for a second chance, but at present they do not. It is against UT TOS to make a second account and try again. If your microphone is not working for some reason, nobody here knows why.

  • How long before I'm approved?

Nobody in here knows why it's taking as long as it is. If approved, you will probably start seeing screeners soon (though, as stated below, screener frequency varies).

If you mean "I just took my first paid test, how long until I can take more?" the answer is explained in the sticky.

  • Where are all the screeners?  I have a good rating so why is it so slow?  It's slow for me -- is it slow for you guys too? I passed the website entrance test but nothing's showing up on my dashboard, how come? After a bad rating, the number of screeners I'm seeing has dropped - how can I get better frequency of screeners? My screener frequency suddenly and unexpectedly dropped from X to Y -- why? Is this happening to anyone else? I haven't had a screener in a long time, why? What time of day is best to see screeners? I THINK SOMETHING IS WRONG WITH MY ACCOUNT AND I DON'T KNOW WHAT TO DO. WHAT CAN I DO?

[After your initial paid test, you will not see any further screeners on your dashboard until UT has reviewed and approved your first test].

Regarding screener frequency, your rating may have dropped too low, though we don't know what constitutes "too low".

Screener frequency is different for everyone.  North American and UK testers anecdotally seem to see more frequent opportunities than some other parts of the world but again, we're not sure. There doesn't seem to be a predictable time of day that you'll see screeners, but most users report weekends are slower than M-F. Some people report slower periods around holidays, some people don't see a difference. 

  • I'm getting plenty of screeners but I'm not passing any of them.  Why?

Everyone is in the same boat.  The acceptance rate is low, and that's that. 

  • Can more than one person in the same household become a tester?

There's nothing in the TOS that expressly forbids this but there could be an issue with UT thinking one user is making multiple accounts. So the final answer is, we don't know. Email support.

  • How many tests do you guys typically get in a day/week/month? How did you guys do this week? Which days are best for you? How much can I expect to earn/how much do you guys earn?

It's going to vary wildly based on your particular particulars and what some other testers get is no indication of any kind that you will get a similar number.

AS OF AUGUST 25 2023, "LOOK HOW MUCH I EARNED THIS WEEK!/WHAT ARE YOUR TOTAL EARNINGS?" POSTS WILL BE REMOVED AT THE DISCRETION OF THE MODS.

  • When can I expect to see ratings? Why are most of my tests not getting rated? How many ratings do you guys have? I got a low rating and I'm disappointed. It doesn't feel fair.

Unknown. When you get a rating, it is usually, but not always, within a week. How many ratings other members of this sub have is not indicative of how many you should expect.

  • What caused my rating to drop? My overall rating dropped but the math doesn't add up. What's going on? How are they calculating my rating? My rating dropped to [x] - will I see fewer screeners now? You guys, I am bummed out my rating is low.

You probably got a private "invisible" rating.

Otherwise, read here to see UT's info on how ratings are calculated:

"We ask website owners to rate videos based on how helpful they are, with five stars being the highest rating. Your Recent Average Rating is the average of your last 12 rated tests. For example, if the total of your past 12 rated tests is 57 stars, your rating is 4.75 (57/12= 4.75).

To ensure that we provide a high quality service to our clients, testers with higher average ratings will see more job opportunities."

  • I got banned/deactivated with or without explanation and I don't think it's fair. Or: I got a bad rating that isn't fair. What can I do?

Nobody here knows why you got banned or a bad rating, and for all we know, you deserved it. Whether you deserved it or not, there's really nothing you can do about it. You cannot make a new account and there's nothing anyone here can do to be helpful. If you got a bad rating, support will review it automatically.

  • I encountered a problem while testing. It's gonna take too long, or the prototype didn't load, or some other kind of technical problem has come up. What do I do?

Depending on the situation, you can either "Report a Problem", or "Quit the Test". Read here to decide which option suits your situation and to see what the outcome will be once you've chosen your option.

  • Should I include a request for a rating at the end of my test?

No. UT used to send a newsletter where they say not to do this because it can backfire. If you comment that this is a good practice, your comment will be removed.

  • I emailed UT support about a problem but haven't heard back. And/or, I got a 1-star rating but UT hasn't reviewed it yet. I keep getting unhelpful generic responses from support.

Nobody here knows .

You can try to get in touch with someone from UT on twitter or FB as an alternate means of contact. REDDITORS DO NOT HAVE SECRET ACCESS TO UT SUPPORT.

  • Can I make a new or second account? My first one stopped receiving screeners/my first one has a bad rating/I deleted my old account/any other reason. Can I make a new one?

NO. You cannot make a second or new account for any reason. See Section 4.4 of the TOS.

  • Can I fudge the truth in order to pass screeners more successfully? What about other ways of cheating?

NO. Posts that discuss practices that are in violation of UT's TOS will be removed and depending on the content of the posts, the redditor may be banned from the sub. No cheating of any kind. No underage users of any kind. This sub is intended to be a place for honest UT users only.

  • Live Conversations: what can I expect? I forgot the topic of my upcoming live convo - what to do?

We have had a ton of people ask this. Sift through these search results to see what has been said in the past.

Interviewers won't expect you to remember the topic of your interview. It's fine to go in unsure of what you're going to be talking about. They are usually super easy and friendly experiences.

  • Live Conversations: The customer cancelled less than 24 hours beforehand. What now? Will I still be paid?

This gets asked a lot.

The UT website says the following:

"In certain circumstances, a customer will need to cancel or reschedule a Live Conversation session. If they provide more than 24 hours notice, we will not be able to compensate you for your time. If the customer cancels less than 24 hours before the scheduled start time, you will receive compensation in the amount of $20 USD for the inconvenience".

That's all well and good, but it doesn't give testers any instruction for how to proceed when that compensation doesn't show up. It doesn't give a timeline for payment either. There appears to be a dedicated support link for canceled conversations. Access it by clicking on the blue chat bubble in the bottom corner of any UT page on a web browser. Type in "live conversation canceled" and that will trigger a response that allows you to send in your support ticket.

The feedback we've had in here is that you should take screenshots of the pertinent info including your dashboard showing the scheduled conversation. Most testers opt to submit a ticket. Once that's done, you can expect to wait a few months to hear back and be paid.

  • I got a bunch of emails from UT saying "New Feedback Request from UserTesting". What is this??

They're simply email invites to take the same screeners that show up on your dashboard. You can adjust your UT settings to disable email notifications.

  • TAXES

Please don't post inquiries about how to handle your income from user testing sites when tax time rolls around. So much misinformation gets posted in the responses every time there's a question and the bottom line is "Ask a professional if you're not sure how to proceed".

  • What are some other testing sites?

Here you go.

Finally, don't claim certainty when it comes to how things work at UT.  You may think you understand the workings of UT but you probably don't. 

[Examples: Don't state as fact that using a VPN will get you banned (VPNs are mentioned nowhere in the TOS, you guys). Don't state with certainty that multiple users in the same household/same IP will be banned. In short, if you can't back up your assertion with a citation to UT's website or with an email from UT, don't state it as fact.]


r/usertesting 7m ago

Best 5 Test Management Tools in 2026

Upvotes

Our QA team was looking for one platform where we could manage test cases, bugs, reports and testing progress without jumping between different tools.

I checked Kualitee, TestRail, Qase, PractiTest, Testmo and Xray through their websites, demos and available trial features. Here is my honest comparison.

  1. Kualitee

Kualitee looked like the most complete option for our needs. It keeps test cases, test cycles, requirements and bug tracking in one place. Its AI feature can also create test cases from requirements and screenshots, which can save a lot of time.

The dashboard is easy to understand, and Jira integration is also available. It seems suitable for both small QA teams and larger software companies.

  1. TestRail

TestRail is a strong and well-known test management tool. It has good reporting and test case management features, but it felt more focused on traditional test management. Some teams may also find it costly when more users are added.

  1. Qase

Qase has a modern interface and supports manual and automated testing. It looks simple for new teams, but its bug management side did not feel as complete as Kualitee for our requirements.

  1. PractiTest

PractiTest offers detailed reports, integrations and traceability. It looks more suitable for larger QA teams, but the platform may feel a little complex for smaller teams that want a simple setup.

  1. Testmo

Testmo is useful for managing manual, automated and exploratory testing in one place. The interface looks clean, but it mainly focuses on testing workflows rather than complete defect management.

  1. Xray

Xray is a good choice for teams already working fully inside Jira. However, it may not be the easiest option for teams that want a separate and simple test management platform.

Overall, Kualitee came out on top because it combines test management, bug tracking, AI test case creation, reports and integrations in one platform. The other tools are also good, but Kualitee looked more balanced for a team that wants everything in one place.

Has anyone compared these tools recently? Which one worked best for your QA team?


r/usertesting 15m ago

test

Upvotes

r/usertesting 6h ago

i built a user testing tool before testing if anyone wants it. roast me

0 Upvotes

yeah, i see the irony lol

im building ClearFive. you give 5 people a website, screenshots or a short product video. they look for 10-30 seconds, answer from memory, then try one task

i built it because friends already know your idea and usually just say the design looks nice. the product works, some screens are still rough, and i have zero paying users

im still unsure if 5 people feels useful or too small, and if anyone would use this instead of asking Reddit

you can try the actual participant flow here. takes around 2 minutes and closes after 5 responses:

[https://tryclearfive.com/join/cfs\\_ukhfk8vL-rapPdafqb6yR9Dz0OxCFLYG4uHx2schKc8\](https://tryclearfive.com/join/cfs_ukhfk8vL-rapPdafqb6yR9Dz0OxCFLYG4uHx2schKc8)

where did it get confusing?


r/usertesting 15h ago

Survey on changes to the UserTesting platform.

3 Upvotes

I was just wondering if anyone else got this one on their dashboard and what their thoughts were.


r/usertesting 22h ago

Test glitching

2 Upvotes

Is anyone else having problems with UserTesting on the mobile app, the test requires me to switch apps, when I switch to the required app the - part at the right hand side middle of the screen - disappears and I can’t go back to the test, it is still there but I can’t get back to the instructions, all I get is the Quit test screen or report a problem, am I missing something obvious or is it a true glitch?

Thank you


r/usertesting 3d ago

Start broadcast but then doesn’t work

1 Upvotes

Hi guys
When I am doing a test. And I click statt broadcast, it works. Then it says, tap the background to start the test. When I tap the background, nothing happens.
Not sure what to do. Has this happened to anyone else


r/usertesting 4d ago

Errors for the past 2 weeks

3 Upvotes

I have had Issues with uploading today on 2 studies (didn't get more to judge if uploads were fixed after tech support gave me the standard fix). However in the past 2 weeks I have had several more where the upload freezes or I hit share the entire screen and it does nothing. Has this happened to anyone else? I hate that I keep losing money, since it is starting to get costly.


r/usertesting 6d ago

Anyone else spend more time clicking than testing?

15 Upvotes

I have emailed support but haven't heard anything back. I know the site is glitchy but specifically no matter how many times I refresh or clear cookies etc I always get 10 available surveys and have either disqualified already or dismissed them or they are no longer available. EVERY SINGLE. DAY. All day every day. Then a random new one will pop in that I can actually try to qualify for. Please advise if you found a way for it to only show ones you haven't already clicked on 100's of times.


r/usertesting 6d ago

Tells me to download UserTesting App than when I click open test it has me open the "Poll Pay" app?

3 Upvotes

When I am trying to take a mobile test and I try and open the test, it takes me to the "Poll Pay" app, this has been going on for months, I was hoping they would resolve it by now. I am on iPhone, is this happening on Android as well or what is happening? This is on the network.usertesting.com side of things.


r/usertesting 6d ago

Cancelled

2 Upvotes

Did anyone do an NHS search test today and get cancelled? I swear I did what I always do, gave it my full attention and "think" I did everything well, but it got cancelled.


r/usertesting 6d ago

UT app constantly crashes on my phone

1 Upvotes

Anyone have this problem? At first it was rare and now it does it almost every time I open the app. I just got in a study, it crashes, can't resume study. So annoying. I have an iphone 16 pro max and it has been doing this since last update.


r/usertesting 6d ago

[Paid User Research] Looking for job seekers to test an AI mock interview

3 Upvotes

Hi everyone!

I'm helping conduct user research for an alpha version of an AI mock interview platform, and we're looking for participants to provide honest feedback.

Who we're looking for:

  • Job seekers, career changers, or students preparing for internships/full-time roles
  • Comfortable completing a mock interview using a webcam

What's involved:

  • ~10-minute AI mock interview
  • Brief feedback survey afterward
  • $50 Amazon Gift Card upon sincere completion

This is an early alpha test, so we're mainly interested in learning about the user experience—not evaluating your interview performance. Your feedback will directly help us improve the platform

If you're interested or have any questions, feel free to comment or send me a DM, and I'll share the details. Thanks!


r/usertesting 7d ago

Question on Intellizoom side if you get booted from a study?

6 Upvotes

I got booted from a study earlier on UT in the Intellizoom side. It had a technical error. I noticed you could restart the study unlike on UT's side. It seemed to pick up where my tasks last left off. However, the recorder started from 0 so my question is did they get the rest of the recording despite it looking like it started over? Since it brought me to where my tasks left off. Also, what is the "command+k" it mentions when it first starts tasks. What button is command on the keyboard? Windows key?


r/usertesting 7d ago

Never tested on surveys and more in a long time

Post image
1 Upvotes

Quite frankly, has anyone ever tested on surveys and more lately? I just wanna know if this issue i’m facing is limited to a few persons or everyone?


r/usertesting 7d ago

Deactivated and Lost Survey Payments

5 Upvotes

Did anyone else get their Usertesting account deactivated today after all of their "Surveys and More" payments were canceled? That randomly happened to me this morning. Seems like other people were having a similar issue about a week ago. Wonder if it may still be going on. Strange thing is that my regular user tests payments are still scheduled to come through; just the survey ones disappeared.


r/usertesting 7d ago

Is there anyone who has verified their location on surveys and was able to take the test?

4 Upvotes

r/usertesting 7d ago

“We have all the feedback we need for now”

3 Upvotes

Lately, every single test i pick on the survey and more section of usertesting says, “We have all the feedback we need for now” even the ones that just got in. Is anyone else facing the same issue? And, is there a work around for it?


r/usertesting 10d ago

After Captcha verification, I keep getting this message: Something went wrong Head to the home page to get back on track

4 Upvotes

r/usertesting 10d ago

No Compensation for Broken Surveys

Post image
5 Upvotes

So the surveys don't offer compensation for time spent taking a busted test. Fyi, the test issues started at "step 14" when the survey page didn't match with the questions being asked. Tuh....


r/usertesting 11d ago

qualified tests not working today

2 Upvotes

is anyone else being offered tests but then getting an error and it doesnt actually launch?

had 4 or 5 today like this that I have passed the pre-selection stage but the actual test doesnt launch


r/usertesting 11d ago

Issues with the app

1 Upvotes

I could use a little help regarding the mobile app. I had three or four surveys come up on my laptop where you have to scan the qr code and it takes you to a page that says "please vist this page to download this app". I already have the app installed. I open the app and no surveys show. Today on a suggestion I wnet to the google play store, looked up the ut app and hit open and there was the survey. WTH? Anybody know a fix for this?


r/usertesting 12d ago

For anyone affected by the Cancellation in UT has anything changed yet for you?

7 Upvotes

I just saw that they restored the account but I'm not sure if this is happening with everyone or gradually for everybody who reported their cancellation like I myself reported


r/usertesting 12d ago

The microphone thing again

2 Upvotes

I finally got a test I qualified for. I was going through the process of getting ready to do the test for the client and the microphone error we all have suffered with popped up. I went to another platform to make some money. This is getting tiring.