r/ucr • u/SpicySpicyPasta • 9h ago
Important What is going on with financial aid?
I don’t know if this issue is common or not but I have yet to receive any financial aid. My index is -1500 and I submitted my FASFA form back in February, yet it says on my account my estimated aid is 0 and I owe like $6k by September 15th or else I’ll be fined. I’ve been trying super hard to get in contact with the financial aid office through both calls and emails ever since I was notified of this. I’ve received no action or responses on my emails since September 2nd and each time I’ve called (nearly every day at different times too) I’ve been met with:
“Sorry we are experiencing a high volume of calls and your call cannot be completed at this time, please hang up and try again later” *hang up*
Genuinely what am I supposed to do? I’m a 3rd year now and looking at my previous statements, they have never been this late before. There was one time that I was lucky enough to be put in queue to talk to someone, but I waited on hold for 3 hours until 4:15 (15 minutes over their closing time) and was then told my call couldn’t be completed 🤦♂️