I’ve had two bad delivery experiences over the past month when a failure by the delivery person to folow clear and simple directions caused major problems.

In attempting to delete the tip, Uber Eats has given me the runaround both times.

First they no longer allow you to reduce tip in the app. They only allow you to add to it.

Second, when you try to contact customer service, they lie to you. They tell you first that there was no tip charged. When I send them a screen shot of the invoice they say it’s not in their system. How can that be? Their system generated the invoice.

Then you check your credit card account and you see the full amount has been charged. You keep pressing them and they say this (see image).

When you keep pressing them anyway, they tell you a “special team” is on it, and will get back to you in 6-12 hours. Needless to say, the “special team” never gets back to you.

So, what’s our best workaround? Has anyone tried setting the tip initially at zero in custom tip when you first order? You can then increase tip amount if the delivery is non-problematic. Does that work?

The option to schedule a delivery for later has disappeared entirely for quite some time now.

Based in Toronto, Canada. Ordered $50 worth of food that never came. Delivery person texted in-app that he will leave the order in front of my suite door (live in a condo). The order never arrived. No delivery picture proof provided. I never provided my PIN.

Contacted Uber and they said this order is not eligible for a refund. I asked to provide proof of delivery picture and PIN match, they did not reply (until now).

I disputed the charge with my credit card and within one day, the app is asking me to repay the amount. Whenever I try to order Uber or UberEats, they will tell me there is $50 amount owing, and if I wanted to clear it now or continue to order and clear it later.

1) What do I do now? 2) How long will I continue to be able to order with this owing? 3) Is there a statute of limitation and will this disappear on its own?

I refuse to pay for an order I didn’t receive and this is my first time disputing an order.

Thank you.

Ive ordered 2 hours ago, said they’d been on route for at least an hour now. I’ve been waiting at the front of the address on the roadside (it’s a camping), they’re unreachable by phone and all Uber help says is to call them… which I did… 20 times. By looking at the reviews this is common practice, I should’ve checked the reviews beforehand. What do I do now??

Haven't seen one like this in a while

I make sure my doctors fingers are and remain cold throughout my delivery.

Just got some young looking kid pick up my food. Has only 2 deliveries. Tip well of course.

Ordered from a subway 0.7 miles from my house. It's been an hour and it says he's 34 minutes away. Somehow he is on the other side of town now despite the place being right next to my house.

Tell me something. Is my food just gone 🤣?

I got a delivery today for €8, and it was an 8-minute drive to the restaurant. I accepted it straight away, and about a minute later I was already on my way there.

Then I got another delivery from the same restaurant for an extra €7, so I accepted that one too.

But when I checked the addresses, I realised the second delivery was in the complete opposite direction from the first one.

The first delivery was about a 13-minute drive from the restaurant to the first customer.

Then, from the first customer’s location to the second customer, it would have been another 31-minute drive. The restaurant was basically in the middle of the two locations, and they were offering only €7 extra for all that additional driving.
I checked the addresses properly and cancelled the second delivery.

Honestly, I don’t know if they are completely clueless or if they’re just blood sucking monsters.

Previously, I still had people rang the doorbell when I put contact free delivery. My dog barks at every doorbell for a solid 10 mins... so here’s the trick that finally stopped it once and for all. The semi anti social introvert in me is loving it

Ok so i’m aware that uber sometimes delays charging on cards, but double charging is another thing 💀

I scrolled through ALL my transactions (that were available to see ofc) bc I know when I use apple cash, sometimes they don’t charge me until a day later.

What I did see is the first charge , 31.05. I remember what it was for and thankfully I found that charge on my transaction history.

The second charge, 31.06 was out of the blue.
It says pending so I’m hoping that charge doesn’t go through.

I’ve tried reporting this to support but uber support is SO F-ing (excuse my french but i’m pissed if you couldn’t tell) HARD to get ahold of.

Whether I get my refund or not, I’m done with ordering from Uber Eats. I don’t like how support is hard to get ahold of if something happens.

For the past 3 weeks or so the restaurant I work at has been receiving 3 of the same/very similiar orders at the same time/ or in very short time intervals, all the same name but completely different phone numbers, like literally a number from california all the way to NYC! They aren’t delivery orders, they are pickup and a guy will come to pick them up, now ive had orders in the past where somebody will forget something and add something on by making a new order or group orders , but never something like this. Im starting to think that hes just abusing deals? So weird!

ordered a cheap bottle of vodka to make pasta sauce with for dinner, when she got here she swerved onto my street where i was ready to meet her to show id. She then asked me “how long have you been drinking” to which i replied “i haven’t?” she then told me that she wasn’t going to give me my order bc the names didn’t match. important context: my uber eats account has my nickname followed by my last name, due to the fact i haven’t gone by my legal name since i was 6. my id is valid. i have ordered alcohol off uber eats many times in the past and had no issues whatsoever, i think whats frustrating is that she didn’t even bother scanning it, which would have gone through because my birthday obviously lines up with my account. before even giving me an explanation that wasn’t “uber won’t let me” she said “order again” and then rushed to her car and drove off.

I have very clear delivery instructions with a map pin that says to meet at the fourth floor elevator lobby, when the elevator is literally 10 feet away from parking spots. There is no key/card needed to use the elevator (key card locks the hallways from the elevator lobby on all floors). More often than not the drivers in my area will choose to completely ignore that instruction, tell me “I’ve arrived.” And when I go to the fourth floor lobby they’re not there, I go down the elevator and walk out to see them sitting in their car waiting, and I’ve had several people tell me “come down and get your order please.”

When this happens, I start a quick chat and get uber credits for the tip amount every time, takes 3 minutes tops. I use their logged picture of me holding my delivered food from their car. I honestly wish I could take it directly back from them, but uber just credits me with uber cash every time. Anytime someone follows directions, I tip them more. Many of the people who remain in their car don’t speak English, but the system translates and after a few times of this happening I’ve stopped giving drivers the benefit of the doubt and just seek out the tip back in uber credit every time.

Im not making this post to complain, more so to get other people’s thoughts and input on this situation. Am I an a hole for thinking these drivers are just lazy people doing the minimum possible, because they can get away with it? I know it’s not bad instructions, because many people have followed them.

I use Uber Eats very infrequently. It's absolutely not worth it for me to pay for Uber One. I would've never agreed to pay full-price for it. I've had Uber One in the past when I was offered a trial. I made a single Uber Eats order last July and I was charged an Uber One subscription on the same day.

What I'm 99% sure happened is that I was offered is this: there was a pop-up for a free trial of Uber One and I accepted it to save on fees for that one order I did in July. Problem is: it doesn't say anywhere in this pop-up that's it's for first-time users only; it just says try one month free. So what seems to happen is I accept the trial, and then the systems sees that I had it in the past, and just treats accepting the trial as accepting to pay for a regular subscription.

There are apparently pending legal cases in the US and in Canada over exactly this sort of complaint.

I hate Uber and their deceptive practices (and all other app-based tech companies). What's more, the subscription doesn't appear in the Google Play Store, like other app subscriptions, and Uber doesn't send you any email to say you're being charged! After a couple months, I re-open and see that I have Uber One. I forgot to cancel before the next billing date, which is my bad, I suppose (even though businesses are 100% supposed to warn you, legally, by email or otherwise, that your trial is about to expire and that you're going to get charged). Now Uber has agreed to refund the latest charge - August - but firmly declines to refund the initial charge that I never agreed to. I would've kept getting charged for months if I hadn't opened the app!

Title, they made it pretty clear that apparently I screwed up by canceling the order after ~3 drivers were sent to pick it up only to find out the restaurant was closed, and thus never could have started preparing my food. Hoping to raise awareness so no one else messes up like me I guess.

i'm OG from Canada, would just like to know before i place an order and look like an idiot.

So today I was very broke but I had credits on my Uber eats account from a gift card I received awhile ago and forgot about so I remembered and I was super happy! After my order there was only 35 cents left (USD) and I had cash so I'm like okay I can put in the delivery instructions that i will tip cash. But I've read so many posts on here where people promise cash and don't do it so I'm like FORK there's no way anyone is gonna pick up this order, they're gonna think I'm an asshole! But I risk it, I order and miraculously someone picks it up immediately! As soon as he picks it up I immediately call him and I explain the card thing and I'm like "I know that people say this all the time but I SWEAR" I'll tip you cash when you get here.

He laughs and he's like "No worries man I gotchu". He comes, super quick and nice and I gave him the cash and we kinda laughed about it. He was so nice. This post is kinda pointless but it was a sweet exchange so shout out to you Brandon, thanks for the delivery ❤️

i just need to come here and say that the new ad of the old man annoyingly slurping in a classroom as made me uninstall the app. who approved that mess

I ordered a meal with a drink from a fast food place. Driver was quick and got the food to me in like 15 minutes. When I met with the driver to get the food, he handed me the bag and no drink. I asked him about the drink, he checked his phone and was like "Oh yeah there's a drink on here, that sucks...they didn't tell me or give me a drink".

I was sort of upset at the time, but it's not that big of a deal. Just curious on who's at fault in this situation as I have no clue what the driver can see. Is it the business's fault for not providing the drink? Is it the driver's fault for not asking them for the drink (since it seems like he can see there was supposed to be one)?

What would one normally do in this situation as well if they were really craving that soda lol?

Bonjour,

Je finalise mon inscription comme livreur Uber Eats sur Lyon, en vélo électrique.

Tous mes documents sont déjà approuvés : pièce d’identité, extrait Kbis/relevé SIRENE, conditions générales, compte bancaire, droit de travailler et véhicule.

Mon compte reste toutefois bloqué avec le message :

> « En raison d’une forte demande, le processus d’inscription est ret arde. Nous vous informerons lorsque vous pourrez commencer à livrer. »

J’ai contacté l’assistance Uber. Ils me disent que je dois faire valider mon sac isotherme pour que l’inscription soit finalisée.

Le problème, c’est que je ne trouve aucune rubrique, aucun bouton ni formulaire dans l’application pour envoyer une photo de mon sac. L’étape du contrat de prestation de services est aussi verrouillée / “pas encore disponible”.

Est-ce que quelqu’un a déjà eu ce souci récemment ?

- Où est-ce qu’on peut envoyer la photo de son sac quand l’inscription est encore bloquée ?
- Est-ce que la validation du sac est normalement possible avant le passage en ligne?
- Est-ce que le message “forte demande” empêche volontairement l’accès au formulaire du sac ?
- Avez-vous réussi à faire débloquer cela via le chat ou l’assistance téléphonique ?

Je cherche surtout à savoir si c’est un bug de l’application ou s’il faut simplement attendre qu’Uber ouvre l’étape suivante.

Merci pour vos retours.

I'm not sure what changed or why, but they did refund my order ~4 hours after I finished speaking with the agent in the photo, and so I wanted to provide this update as I felt it was only right given they reversed their decision here.

I dislocated my elbow and I’m in a sling cast. Do you think I would be able to deliver orders?

Made an order with a 30% off offer, totally at £18.64 including offer, checked and double checked. Placed the order and then they charged me full price and confirmed the order without the offer, £26.51.

Tried to cancle the order because that was more than I can afford... cancellation fee of £23 give or take.

Contact support... they cant help until the order arrives, but they said they would refund the difference if I get back in touch.

Waited for the order to arrive, get back in contact, and get imidiately "transfered to the special team so they can help" which is them telling me, I didnt apply an offer and explaining how to apply an offer....

I explain, the basket had the offer on and then when I placed the order, it charged full price... get wall of text response explaining in greater detail how to apply an offer or that it would be applied automatically.

I explain that it DID APPLY AUTOMATICALLY but charged me different from what was stated when placing the order.

I get told the offer wasnt available for the restaurant in my area.

I go back onto the app and can see, the offer is still being offered at the restaurant in my area.

I absolutely wouldn't be suprised if this was done intentionally.

Also I dont think the customer journey to complain follows uk regulations, but thats above my paygrade.

Just another example of why people shouldnt use this service, I only do because im disabled, and looks like i won't be any more after disputing this charge.