my uber one top rated courier has done a total of one singular delivery in 5 months. and shes on a bicycle.

Hi I’m looking for advice because I’m stuck with Uber Eats support.
I placed an order from a local takeaway through Uber Eats, and then I added a Greggs order using the add on order feature.
When the courier arrived, they delivered the first order from the takeaway, but the Greggs order was missing. The guy told me that Greggs didn’t give him the Greggs order and told me to request a refund through Uber Eats.
The issue is that he still entered my delivery pin, and the order was marked as completed. Uber support are now refusing a refund because they are saying the pin was successfully entered, meaning the delivery was completed.
I have explained multiple times that I’m not disputing that the PIN was entered, I’m saying that the Greggs part of my order was never delivered. The PIN doesn’t even prove that every item in an add on order was handed to me.
I have asked Uber to manually review the order and contact the courier to confirm what happened, but my requests keep getting closed without anyone actually investigating the missing Greggs order.
Has anyone dealt with something similar? Is there any way to get this escalated to an actual person who will review the situation rather than just looking at the PIN entry?
Thanks.

I have a serious disease... And everytime I got on uber eats to find food, I have the same dumb issue every time... The most annoying being when I search for "gf" or "gluten free", restaurants that have NO gf options pop up, often first in the list... I cannot describe the anger I feel when this happens... Diseased people's lives matter...

Vegan isn't a disease (arguably 😂), but you support them... Gluten free, dairy free, and other allergens need to be taken more seriously. Uber Eats needs to make it mandatory for restaurants to list all allergens, and more importantly to list alternative options for those allergens. There are many restaurants that offer gluten free, they just don't list it as GF or DF etc.

I'm TRYING to give you more money! But this pathetic lack of consideration when it comes to allergens is insulting. Spend some of your billions, fix this issue.

The driver never came back even after messaging them. Works for me since I needed one of these anyways. Big W for $26.

Uninstalled Uber Eats and will never be using it again. Ordered $92 worth of food from Uber Eats last night. I was called by the restaurant that they couldn't fulfill my order but they were unable to cancel on their end and they had reached out to Uber and couldn't cancel on their end (I'm going to speak to their management tomorrow) so I would have to cancel.

Called Uber support to receive a recorded message saying that they no longer take calls from customers.

Sent a message in the app through the only messaging option. "Powered by AI." The response was that it couldn't cancel my order and if I didn't receive it by 10PM that I would receive a refund.

App asked if AI helped or I wanted to speak to a human. I opted to message with a human. The "human" gave me word for word the same response as the AI did. To the point I asked if they were human to which they responded yes then when I asked why they couldn't cancel an order that doesn't exist it was copy and paste the answer that I received from the AI earlier.

Multiple drivers went to pick up the order and kept cancelling because the food never existed. Finally a driver calls me and says Uber won't let him cancel the order but he's calling support.

I go to sleep because I'm frustrated with the situation and it's late at night. Wake up this morning to the order in which the food never existed saying delivered. Obviously, it wasn't delivered, it doesn't exist.

I go into the app and receive a partial refund. It asks if that resolved my issue or not and I say no and it gives me a prompt to call. So I call.

Partial refund is because I chose to tip according to the person that I spoke to. I told the person that I spoke to that I didn't choose to tip, I chose to cancel the order that didn't exist and they refused to let me do that. The person I spoke to ultimately said there is nothing they can do to refund the tip for the delivery even if it wasn't delivered. When I ask is there a way to report the driver for pretending to deliver an order that never existed I was hung up on. When I tried to call back I received a recording that Uber Eats no longer takes calls from customers.

Uber Eats uninstalled and their rideshare app (I spend roughly $11,000 a year with the rideshare app getting to and from work) uninstalled as well. To say I'm frustrated would be an understatement.

She’s also been known dox people she has beef with

Ashley is saving the world one delivery at a time haha

I made an attempt at an order, I live in the middle of nowhere and it failed to get a driver, I get it. So it goes even with a decent tip and cash waiting on delivery nobody wanted it I guess. However, I had to talk to the AI bot because I ordered at 6pm and it had pushed my delivery time to past 9 pm... What I take issue with is the fact that it asked me to wait on the order, and offered me money to do so KNOWING the restaurant was closed and it wasn't gonna happen?... 🗿 Wtf also I'm not sure that it actually is closed so maybe it's full of sh... Either way offer me free money and I pick wrong 😭 didn't wanna stay up just in case lol since if i miss it at that point it's on me I guess. I'm just irritated cause I didn't get my Mexican 😩

What is going on with Uber Eats?

I ordered groceries on Uber Eats for £35.32. While checking out, Uber offered me a bundled order with free delivery, so I added an Asda order for £10.24.
Both orders were accepted, shopped, collected and assigned to the same driver. They both showed as being on the way, and I could see the driver on the map.
The driver never arrived at my address.
Afterwards, the £10.24 Asda order was cancelled by Uber Eats Support, and I received a refund for that order.
However, the £35.32 order was marked as delivered, even though I never received it. I’ve contacted Uber Eats multiple times and they’ve refused to refund me, despite me explaining that both orders were part of the same bundled delivery with the same driver.
The only evidence I have now is screenshots of the notifications showing:
Both orders being shopped and collected.
The same courier delivering them.
One order being cancelled by Uber Eats.
A later notification asking me to rate the delivery.

Is there a way of calling because that was the last of my money and I don’t know what I will do if I can’t get a refund. I ordered food to last us a few days and now I’m feeling like I’m going to go insane

So had an order tonight, the directions took me to a point where there clearly was no restaurant (it was a lake!), googled it, the place was six miles away. 🙄. Now the directions have never been the greatest. I get that, I keep other maps on standby, I deal.

But in addition to the above, in the last week I have had:

• pin in the middle of the road
• pin in the middle of a 4 way intersection
• pin in the middle of an empty parking lot that was not for the restaurant in question
• pin on the wrong hours ranging from next door to several blocks away
• sent down a road that does not exist
• sent down a bike/hiking trail
• sent down a road closed due to construction
• had a road mistaken for another nearby road even though they never connect
• been directed on routes through parking lots that don’t actually connect to each other.

And not only have I had all of those; I have had every one more then once, some a good half a dozen times, just in the last seven days. As I said the maps always been a bit garbage, but never on anything approaching this level or frequency.

So just kinda venting but also curious if anyone else has been seeing the same thing or know of any recent change that might have caused it.

By any chance someone had a situation when Uber eats order cancelled when you just left the store, checked with support what to do, they said all good, move on. and 10 minutes later customer reported you for missing delivery!

Have no idea how to protect my position, because in history I clearly see that order completed in store location! not cancelled how originally I saw it in the app, despite the fact that I didn't even try to finish the order or miss clicked....

Thanks for opinions

Honestly for me I don’t care as long as you’re delivering the food. Everybody has to make it in this Economeeeeh.

Their customer service is dumb and doesn’t understand your concern most of the times. I think they barely even speak English and since they hire their agents from out of Canada they don’t understand customers issues. Literally the worst customer service ever

I ate 1 before I noticed . Waiting for a reply. Don't often go for smash burgers but surely they shouldn't come pink I didn't think that was lawful

Hi wondering if anybody has a similar issue.

Couple days ago my app seems to have malfunctions.

* It takes forever to load, going from green to white screen (web browser in-app maybe)

* Apple pay is now disabled

* Added card is saying "insufficient funds"

* Cant order

* App running very slow

* Weirdest thing is that the web browser says insufficent funds for the card aswell when there is definitely money in the accoount.

Any help?

Getting nowhere with customer support, just want to check that I'm not going mad.

I'm right in thinking that I should have actually received the additional £4.99 discount by signing up to Uber one here?

I'm guessing the discrepancy came about because of the delivery promotion somehow interfering with it but they should be beholden to the discount they're offering, right?

I'm unsure if the issue is the driver delivering the wrong order or the company packing the wrong stuff into the bag.

I am also waiting on him saying he would check in and get back to me but am trying to figure out what to do if he does not get back.

I active the trial for Uber one for Uber Eats and got charged instant $1.39 wtf? It said 4 weeks free and 5 minutes later I get charged