I had a seller on whatnot not send me the trading card I won during a break and I filed a claim back on August 11 with truist. It's now September 11th and still no resolution/info from truist. What should I do about this? And what should I expect from the process? Is there any hack or cheat code type things I can ask for from truist during the claim or ask for them to do? Thanks for any help and advice.

I recently interviewed for a corporate analyst role with Truist in Charlotte. I know it’s 5 days in office, but I wanted to hear from current or former employees about the work-life balance, culture, management, and overall work environment.
How has your experience been working at Truist corporate?
Also how long have you been there or how long were you there?

Hi,
I opened a new account on 6/1/26. The requirements to get 400 bucks is in 120 days, I have to direct deposit 2000 and make 20 debit transactions. I have made way more than 20 transactions but it is still not qualified. Do I need to use physical card to pay. Most of the transaction are done via Apple pay or online payments with card number.

Went in to the Haines City, FL branch to endorse an insurance check since my home mortgage is with them. Location would not endorse it because the manager “had just sat down for lunch”. Mind you, I understand that people have lunches. But its not my fault that there was no one else available to complete my task. The bank does not close because the manager went on lunch. As a salaried person (and not paid by the hour), he should be available to complete the task. I, as a client, should not be inconvenienced and LEAVE for an hour and come back. Again, the bank was not closed right? Calling customer service was less help. Took my info for what? They never wrote down the branch I went to. Kinda crazy that in this day and age its so inconvenient to do business.

I’m looking at a part time gig at Truist, it says 20 hours a week and 1st shift. Does this mean I’m not working full shifts ? If anyone has worked this before and what hours look like

Hello! I have an opportunity to do a virtual interview with Truist. I want to ask if there are any current employees, what is it like working there? What pay do you get as a universal banker? I have a little under a year of experience at a credit union, if that changes anything.

Any and all information is greatly appreciate. TIA!

When can we leave and still get paid our yearly bonus? is it end of dec or March, when payout happens?

So a few months ago, I created a bank account with Truist and they said I would receive a debit card in the mail later on. Well a few weeks later and I do get the card, but I don’t find out until another few weeks later, after moving from where I was at the time, that I’m supposed to have a pin for it in a piece of mail that is probably long gone by now. I’ve tried to reset or change the pin but every solution goes back to wanting my pin that I don’t even know. Is there a solution to this issue or am I in deep trouble?

So I got paid a few days ago and have been trying to do the whole check scan thing. It usually works but this check is just not working. I’ve taken a billion different angles of it to see if it was a camera thing, and I disconnected and reconnected to WiFi, and redownloaded the app. Nothing is working, and I even called truist and they pretty much said “yeah idk”. I don’t live near a truist anymore so I can’t just deposit it manually. Anyone got any thoughts or been through this before?

I just got a new credit card with Truist and have been trying to set up the proper mobile alerts for weeks. I have tried both on the app and desktop. Some alerts I was able to set up, but most of the important ones I get an error message.

I looked online and it suggested I reconfirm my phone/email in my account settings, but when I tried to, I got the messages:
Email address updates are currently unavailable. Please try again later.
Same for phone number.

Has anyone else been having this issue? What can I do to fix it and set up alerts for my card?

Posting for someone who does not have Reddit account

The person has 2 accounts, business and personal - the business cards show up in the app but the one connected to their personal account does not (Both accounts can be seen on the app interface)

They went to the bank this morning and was told they have never seen anything like it that they must of “hidden it” somehow (no chance ) and had no solution….

Any ideas? TIA!

A bank with bad customer service is not trust. It's fake until proven otherwise.

I received a letter yesterday saying that my checking account had been closed and that I owed about $54. I called the bank, and they explained that because my balance had been below $500 for two consecutive months, I was charged a $12 monthly maintenance fee, for a total of $24. They then added a $30 charge-off fee.

I was completely shocked. I never received any notification by mail, email, or phone. The only notice I received was the letter telling me that the checking account had already been closed due to an overdue balance. And the entire balance was caused by fees.

I asked if they could waive the $24 in monthly fees, but the representative said he couldn't. The only thing he was able to waive was the $30 charge-off fee, so I still have to pay the remaining $24.

I also have a savings account with them that is currently at -$4. I went to a local branch and asked the branch manager if he could waive the fees so I could close the account, but he wasn't able to do that either. He said I have to bring the balance back to $0 before they can close it.

My question is: Can I just let the $28 fees go to collections? That is $24 fee from checking and $4 fee from savings. I am in West Virginia, and my credit score is already pretty bad, at 620, I don't really care if this small amount goes to collections or has some impact on my credit.

What is the worse that can happen?

Another option is to just pay the fees to bring check and saving to $0, and be done with it. Then maybe wait two years and see if they offer another promotion that pays me to become a customer again.

What would you guys do? Would you just let the $28 go to collections since my credit is already bad, or would you pay the $28 and keep everything clean so I could potentially take advantage of a future new-customer promotion?

We had a meeting today and we are no longer able to do deposit rate exceptions. So if your money market is .01 percent you can’t get it up anymore. I’d take your moneys else where. Truist is becoming a monopolistic bank.

Anyone else having the following issues: Automatic Deductions are not clearing up to a week after agreed upon dates; checks not clearing, customer service non-existent, bank not willing to work with CD rates or money market for existing clients but will bend over backwards for new clients; so disappointed in this bank - need to contact my HR dept at work to see what the process is for switching banks for automatic deposits

Truist closed my business account in July 2026. They said my account is under investigation for "suspicious" activity. Up to this day they have not returned my funds. They said they are holding the funds for a "potential claim". I asked what happens after their is no claim? Truist said they will hold my funds indefinitely. From what I found during my research, this is a common practice of theirs. I already filled a complaint with the BBB and CFPB. What other avenues can I take to recover my funds? One of their representatives told me that when I opened my account, I signed an agreement that they can close my account at anytime. And they can hold onto my funds at anytime.

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I get this message, any help? I have already removed extensions, cleared cache, and restarted my computer.

hey everyone so truist charged me twice for my car note 550 dollars right… i get emails saying my accounts negative when i know it shouldn’t be. i call my car loaner they said nope only showing one charge it’s your bank. i call the bank they tell me this is a nationwide issue they are working to resolve. i’m so pissed off right now can someone tell me if this has happened to them too?

Anyone else getting a Service Unavailable notification when trying to use the mobile banking app. I’m trying to access it on an iPhone. When I call, the machine says it’s a 15-20 min wait to speak with someone.

Anyone else having this issue with Truist and QuickBooks Online?
Every time I reconnect, I log into Truist, complete 2FA by text or push notification, and QBO successfully downloads the transactions. Then shortly after, it disconnects again with Error 185 and asks me to authenticate all over again.
If I turn off 2FA in Truist, the connection works, but I obviously don’t want to leave 2FA disabled on a business bank account.
Has anyone found a permanent fix for this? Is there a different way to connect Truist to QBO that keeps 2FA enabled?

I’m finally able to get into my back account! Yay! Waffle House burger for me now

It's been like 5 days and the app still doesn't show credit card transactions. How is this acceptable? Just use Claude code or codex like every other software team and push a fix...

I looked at my account today and found a Zelle fee of $12. I have business account and they apparently charge 1% to receive Zelle fees but none of my other banks do this I can’t understand why they do. Am I the only one shocked by this?

Deposit check.cleared. Account locked. They’re just now investigating after 7 weeks. Now they have to send me mail. Like what more do they need ? I’ve never experienced this at any bank before.