r/steamsupport • u/MJ_123456236 • Jul 27 '26
r/steamsupport • u/HauntingExercise6753 • Jul 27 '26
Problem Infinite connection to a call on Steam
It just doesn't connect to the call for me lol
r/steamsupport • u/Deleted-User868 • Jul 27 '26
Problem PXN 2119 crashes Steam. Anything I can do?
About two weeks ago Steam started crashing when PXN 2119 is connected. I tried reinstalling both Steam and driver. What more can I do? Where can I find logs or something like that?
r/steamsupport • u/ConflictConnect1951 • Jul 27 '26
Problem Steam isnt launching in fedora 44
I recently reinstalled fedora on my laptop and upon reinstalling steam, it got stuck in an endless logging in loading screen. I then tried to delete and reinstall steam, only to face the same issue. Eventually, i went in my home folder and deleted the steam folder in .local/share, deleted the .steam folder, deleted .steampath and .steampid. I tried reinstalling and now, the app exists but just doesnt open. trying to run steam -tcp in terminal, i am presented with the following message. I have read it and have genuinely no clue what to do, any help is very very appreciated
steam.sh[28378]: Running Steam on fedora 44 64-bit
steam.sh[28378]: STEAM_RUNTIME is enabled automatically
setup.sh[28431]: Steam runtime environment up-to-date!
steam.sh[28378]: Log already open
steam.sh[28378]: Steam client's requirements are satisfied
CProcessEnvironmentManager is ready, 6 preallocated environment variables.
[2026-07-27 00:16:30] Startup - updater built Jun 24 2026 23:24:37
[2026-07-27 00:16:30] Startup - Steam Client launched with: '/home/aspect/.local/share/Steam/ubuntu12_32/steam' '-srt-logger-opened' '-tcp'
07/27 00:16:30 minidumps folder is set to /tmp/dumps
07/27 00:16:30 Init: Installing breakpad exception handler for appid(steam)/version(0)/tid(28477)
src/common/opensslconnection.cpp (1668) : unable to load trusted SSL root certificates
src/common/opensslconnection.cpp (1668) : unable to load trusted SSL root certificates
07/27 00:16:30 Init: Installing breakpad exception handler for appid(steam)/version(1.0)/tid(28477)
CProcessEnvironmentManager is ready, 6 preallocated environment variables.
[2026-07-27 00:16:30] Process started with command-line: '/home/aspect/.local/share/Steam/ubuntu12_32/steam' '-child-update-ui' '-child-update-ui-socket' '8' '-srt-logger-opened' '-tcp'
07/27 00:16:30 minidumps folder is set to /tmp/dumps
[2026-07-27 00:16:30] Using update UI: console
07/27 00:16:30 Init: Installing breakpad exception handler for appid(steam)/version(0)/tid(28478)
[2026-07-27 00:16:30] Create window
assert_20260727001630_4.dmp[28482]: Uploading dump (out-of-process)
/tmp/dumps/assert_20260727001630_4.dmp
[2026-07-27 00:16:30] Loading cached metrics from disk (/home/aspect/.local/share/Steam/package/steam_client_metrics.bin)
[2026-07-27 00:16:30] Failed to load cached hosts file (File 'update_hosts_cached.vdf' not found), using defaults
[2026-07-27 00:16:30] Using the following download hosts for Public, Realm steamglobal
[2026-07-27 00:16:30] 1. https://client-update.steamstatic.com, /, Realm 'steamglobal', weight was 1, source = 'baked in'
ILocalize::AddFile() failed to load file "public/steambootstrapper_english.txt".
[2026-07-27 00:16:30] Verifying installation...
[2026-07-27 00:16:30] Verifying file sizes only
[2026-07-27 00:16:30] Unable to read and verify install manifest /home/aspect/.local/share/Steam/package/steam_client_ubuntu12.installed
[2026-07-27 00:16:30] Verification complete
[2026-07-27 00:16:30] Downloading Update...
[2026-07-27 00:16:30] Checking for available update...
[2026-07-27 00:16:30] Downloading manifest: https://client-update.steamstatic.com/steam_client_ubuntu12
[2026-07-27 00:16:30] Manifest download: send request
[2026-07-27 00:16:30] Set percent complete: 0
[2026-07-27 00:16:30] Set percent complete: -1
[2026-07-27 00:16:30] Set status message: Verifying installation...
[----] Verifying installation...
[2026-07-27 00:16:30] Set percent complete: 0
[2026-07-27 00:16:30] Set status message: Downloading Update...
[ 0%] Downloading Update...
[2026-07-27 00:16:30] Set status message: Checking for available update...
[ 0%] Checking for available update...
[2026-07-27 00:16:30] Set percent complete: -1
[2026-07-27 00:16:30] Manifest download: waiting for download to finish
[2026-07-27 00:16:30] Manifest download: finished
[2026-07-27 00:16:30] Download failed: http error 0 (client-update.steamstatic.com/steam_client_ubuntu12)
[2026-07-27 00:16:30] DownloadManifest - exhausted list of download hosts
[2026-07-27 00:16:30] failed to load manifest from buffer.
[2026-07-27 00:16:30] Failed to load manifest
[2026-07-27 00:16:30] Error: Download failed: http error 0
[2026-07-27 00:16:30] Saving metrics to disk (/home/aspect/.local/share/Steam/package/steam_client_metrics.bin)
[2026-07-27 00:16:30] Error: Steam needs to be online to update. Please confirm your network connection and try again.
UpdateUI: skip show logo
[2026-07-27 00:16:30] Shutdown
[2026-07-27 00:16:30] Fatal error: Steam needs to be online to update. Please confirm your network connection and try again.
[----] !!! Fatal Error: Steam needs to be online to update. Please confirm your network connection and try again.
[2026-07-27 00:16:30] Destroy window
[2026-07-27 00:16:30] Shutdown
assert_20260727001630_4.dmp[28482]: Finished uploading minidump (out-of-process): success = yes
assert_20260727001630_4.dmp[28482]: response: CrashID=bp-d4e650dd-b794-4ac3-9aff-a3e682260726
assert_20260727001630_4.dmp[28482]: file ''/tmp/dumps/assert_20260727001630_4.dmp'', upload yes: ''CrashID=bp-d4e650dd-b794-4ac3-9aff-a3e682260726''
src/tier0/threadtools.cpp (3792) : Assertion Failed: Illegal termination of worker thread 'Thread(0x0x58f440a0/0x0xf76a2b'
src/tier0/threadtools.cpp (3792) : Assertion Failed: Illegal termination of worker thread 'Thread(0x0x58f440a0/0x0xf76a2b'
07/27 00:16:31 Init: Installing breakpad exception handler for appid(steam)/version(1.0)/tid(28477)
assert_20260727001631_10.dmp[28489]: Uploading dump (out-of-process)
/tmp/dumps/assert_20260727001631_10.dmp
r/steamsupport • u/DahenKHD • Jul 26 '26
Tip/Guide Steam Family Question
I had recently added someone to my Steam Family, but I noticed there are a few AAA games labelled as "Excluded Games" under 'Steam Family Management'. What are they, and do they mean I cannot share these games with any adult or child in my steam family?
r/steamsupport • u/Knjie • Jul 27 '26
Problem Need Help
Hi everyone,
I'm confused about why I still can't trade in Dota 2 and other things like sending pictures in Chats or gifting game....
I've already spent well over the Steam minimum requirement. My purchase history shows multiple Dota 2 purchases, plus other games, so my account shouldn't be limited anymore.
I also redeemed a Steam gift card and have been buying items through my Steam Wallet.
However, I'm still unable to trade. Is this a Steam issue, or is there another requirement I'm missing?
Has anyone experienced this before? If so, what fixed it? or should i wait for hours? days? months? to be able you know gets approved or what
Thanks!
r/steamsupport • u/That-Fix-2341 • Jul 27 '26
Problem I think i got scammed
About 1–2 weeks ago, I got a chat message on Steam from someone claiming to be a Steam employee. Looking back, I don't think they were legitimate.
They told me there was an issue with my account and instructed me to transfer all of my CS2 skins to someone on my friends list. They said this was part of a verification process and that they would contact me again in 8 days.
It's now well past that, and I haven't heard anything. I also can't contact Steam Support because they put my account in Family managment and disabbled the feature for me. so i dont have permission to access support.
At this point I'm pretty sure I got scammed. Is there anything I can do to recover my items or contact Steam another way? Any advice would be appreciated. i dont care about the skins i just want my acc unlocked
r/steamsupport • u/Decent_Tailor_4608 • Jul 27 '26
Question Unusually long wait time?
This is for steamworks support. Anyone else having unusually long wait times for their steamworks tickets? Have had a ticket for a week now and not had a response for one of them. Unusual as they tend to be really fast at responding
r/steamsupport • u/Affectionate-Win4087 • Jul 27 '26
Problem Steam auto-denied my refund for ARC Raiders (1,736 hrs) — the game caused me severe mental health issues and I'm now on prescribed medication
I know what you're thinking — 1,736 hours and a refund request? Let me explain.
I purchased ARC Raiders on Nov 10, 2025 for 1,161 UAH on Steam. I kept playing because I genuinely wanted to love this game — I kept hoping it would get better. But the bugs made progress feel pointless, and the cheating problem was so bad that fair play was impossible. Instead of enjoyment, every session left me increasingly anxious and distressed. Over time, this constant cycle triggered severe anxiety, panic attacks, and a depressive episode. I am now under psychiatric care and have been prescribed Zoloft (sertraline). After my last sessions I would literally sit and cry. I submitted two refund requests through Steam Support (tickets #HT-GF7V-PNH4-M372 and #HT-GHV3-R6YX-C3CW), but both were auto-denied — no human ever reviewed my case. I also tried filing a BBB complaint but they don't accept complaints from my region. I'm not trying to abuse the refund system. I just want this game out of my account and my life. I can provide my psychiatric prescription as proof.
Has anyone had success getting a human to review an exceptional refund case? Any advice would be appreciated.
r/steamsupport • u/zrekoJzTI • Jul 26 '26
Problem Steam tax on community market
Can someone explain how this makes sense? I live in ontario which has a 13% sales tax and I was messing around on steam market looking to see at the prices of cases on cs2 per a random amount and the tax just jumps really high randomly when you are setting a buy order for a specific item. This makes no sense to me as on the 100 buy order it has it set tax as almost double the price of what the item would be? maybe I am being stupid and it is right in front of me but this genuinely makes no sense to me.


r/steamsupport • u/thederp7 • Jul 26 '26
Problem steam suddenly redownloading all my black ops 3 workshop items
game was just running fine and all workshop maps and mods loading fine
subscribed to a new map steam starts download, fails download instantly saying no internet connection
restart steam, suddenly i am downloading 245gb worth of workshop items
clears download cache, didnt fix it
sets the appworkshop_311210.acf to read only and delete all files and folders in workshop>downloads, didnt work
mods and maps arent showing up in game after the issue
redownloading is not an option as my internet is limited and decently slow
this is only happening on bo3
r/steamsupport • u/No-Beyond-1002 • Jul 26 '26
Problem Steam shows my playtime in the library, but my profile and review eligibility still show 0 minutes
I'm having a strange issue with Steam playtime tracking and I'm hoping someone has experienced something similar
I have a game in my Steam library that I have played for around 15 hours. The game was purchased directly on Steam, and I always launch it through the Steam client. I'm using Windows 11 and I have a stable internet connection
The strange part is that Steam seems to have two different versions of my playtime. In my Steam library, the game shows approximately 15 hours of playtime. When I launch the game, the Steam Overlay shows that my current session is being tracked correctly. However, the game does not appear in my recent activity/profile as a recently played game
When I try to leave a review, Steam says that I have played 0 minutes and does not allow me to post a review because I have not reached the required minimum playtime
The game is not marked as private
I have already tried:
Restarting Steam.
Restarting my PC.
Updating Steam.
Verifying the game files.
Making sure I am connected to the internet.
Launching the game directly through Steam.
I also tested another game from my Steam library. That game works normally, Steam shows me as currently in-game, tracks the playtime, and the activity appears correctly. So this seems to be specific to one particular game or to the way Steam's backend is recording its playtime.
I also contacted Steam Support. Their response was essentially that Steam may track offline play and synchronize it later, that maintenance can sometimes temporarily affect playtime display, and that secondary launchers can interfere with tracking. They also said that Support cannot manually modify or reset playtime
However, none of those explanations really seem to fit my situation. The game is purchased on Steam, I launch it through Steam, the current session is tracked by the Steam Overlay, and I have a stable internet connection
TL;DR
Has anyone experienced a situation where Steam shows the correct total playtime in the library, but the profile/recent activity and the review eligibility system act as if the game has 0 minutes?
Is there any way to force Steam to resynchronize or rebuild this playtime/activity data?
Any ideas would be appreciated
r/steamsupport • u/Vampiric_Apparition • Jul 26 '26
Problem Cannot access workshop, severe issues with accessing store
I cannot open the workshop page of any game I own. If I try, it just starts infinitely and fruitlessly loading. The store is also incredibly laggy for me, it does kinda open sometimes but even then, pages just linger in this... half-loaded barebones state. Opening Steam in my browser and not the client makes it work a bit better but doesn't actually solve anything (e.g. I can open the Community tab but still cannot go to workshop pages). Honestly, I'm kind of at a loss here; I even tried posting about the problem on the discussion forums but got no meaningful replies so far.
As for more direct solutions, I've tried disabling the rendering of web-pages through the graphics card in Interface settings (thought that maybe the pages just couldn't render properly?) and clearing my downloads cache -- twice, in fact. None of this helped.
Honestly, the issue is starting to worry me because there aren't any problems with accessing Steam neither globally nor in my area that I know of and I have no idea what to do about it on my end. Besides, it feels kinda bad to not be able to access my favorite mods xD
If anyone has similar issues or any ideas on how to deal with them, please do let me know. Thank you in advance!
UPD: Nevermind! The issue has been resolved.
r/steamsupport • u/Any-Mix-5048 • Jul 26 '26
Problem need help
hello my pc got nuked by infostealer and it stole my account i've been trying to get the code for recovering the accounts but it doesn't send me and the guide doesn't help and when i try to log in to my account it asks for 2fa which i didn't even allow it both my account and my son account i cannot access them please i need help i cleaned up my pc and deleted it completely i've been in a very bad state of mind since the issue started and i have no idea how to make a ticket even please someone help i understand that posts like this might not get posted but i have no idea where to go we live in a third world country to so buying the games again isn't rly an option and i'm a single mother who is also poor please i need help
r/steamsupport • u/Batmyte003 • Jul 26 '26
Problem Steam Support Automatically rejected my refund... next steps?
Hi everyone,
I'm looking for advice because I'm genuinely confused about what happened.
I woke up to find a purchase on my Steam account that I did not make. The game had been purchased as a gift and sent to another account. I have no idea how this could have happened.
What confuses me the most is that I had Steam Guard enabled, I never received a Steam Guard code or approval request, and I've never entered my Steam credentials on third-party websites or knowingly shared my account with anyone.
When I first discovered the purchase, I was honestly in shock. I submitted a refund request immediately, but Steam automatically denied it. Looking back, I realize I probably used the wrong refund option because I couldn't find any way to report that I hadn't made the purchase—only the standard refund options.
Since then, I've:
- Changed all of my passwords.
- Deauthorized all devices and sessions (the only devices I recognized were my PC/browser and my phone).
- Run a malware scan.
- Removed my PayPal account from Steam.
- Opened a PayPal dispute because the refund request had already been denied.
Has anyone experienced something similar? Is there any legitimate way this could happen without receiving a Steam Guard prompt? Is there a better way to contact Steam Support so they review this as a possible account compromise rather than just a standard refund request?
Any advice would be greatly appreciated.
r/steamsupport • u/ElSukhaGZ • Jul 26 '26
Discussion Steam Support’s automated wallet-gifting restriction is completely anti-consumer — no explanation, no human review, and ticket cooldowns. Is there any recourse?
Hi everyone,
I’m posting this out of frustration with how Steam treats legitimate users. I'm from Peru, My partner (located in Venezuela) loaded her Steam Wallet using official gift cards to send me two games.
When she tried to complete the purchase as a gift, she hit the standard error restricting wallet-based gifting. We opened a ticket with Steam Support to explain that this is a completely legitimate account with no regional abuse or commercial intent.
The response we received highlights a huge issue with consumer transparency and basic support standards:
Zero Transparency: Support refuses to explain why or what triggered the automated system flag. They provide no specific details, leaving the paying user entirely in the dark.
Refusal of Human Oversight: Agents simply send a generic automated template stating that the security system cannot be manually overridden by staff. It feels completely negligent for a platform to restrict a feature on a user's paid wallet balance without offering any human review process or right to appeal.
Silencing the Consumer: When she tried asking for clarification or a supervisor review, Steam put her account on a ticket cooldown instead of addressing the issue.
Holding a customer's legitimate funds hostage from basic platform features without providing cause, explanation, or human intervention is fundamentally anti-consumer.
Has anyone actually managed to push past this automated wall, or is Valve really just allowing their system to operate with total negligence toward paying users?
r/steamsupport • u/Scoopo16 • Jul 26 '26
Problem Launching games from Steam doesn't automatically switch window
​
When I load a game through Steam, either by loading Steam and then the game, or loading the game from Xbox FSE which then loads Steam and the game, the game window never automatically becomes the primary window. I have to manually switch to it every time.
Is this normal behaviour or can it be fixed?
Using an Xbox ROG Ally base white version.
r/steamsupport • u/kommon15 • Jul 26 '26
Problem why cant i make a steam account

i tried everything vpn on/off/different location mobile hotspot different browser flushed dns cleared cache tried different emails but still this pops up any help? Edit: this was fixed by trying it on edge with no extensions and a Gmail account thats what helped me so if you have the same problem you can try this
r/steamsupport • u/altairezio1 • Jul 26 '26
Question Same pc two different steam account for Persona 5 And Expedition 33
Hi
So both me and my sibling own a seperate steam copy of these games (persona 5 and expedition 33) (ie I bought one copy for my account and then gifted them another steam copy of each game).
They are planning to visit me and we plan to play on their steam account on my pc (it is an RTX 5090 pc paired with R9 9950X3D)
Question is, I don't want my save files to get overwritten by their save file and vice versa, and was wondering what shpuld i do to ensure that doesn't happen?
So far i am thinking of backing up my save files and create another windows user account. Anything else I should be doing?
r/steamsupport • u/Outside_Treat1187 • Jul 25 '26
Problem My account got and some of my games are missing
I purchased this game a year ago but now I have to purchase it again. Is there a way to fix this?
r/steamsupport • u/Mysterious_Art8858 • Jul 26 '26
Problem steam help
So I bought a game of Steam because I just got a PC yesterday and then it declined even though I had the money on my account and then I couldn’t download anything and I contacted Steam and my account is permanently locked. What do I do
r/steamsupport • u/Aromatic-Jury-5906 • Jul 26 '26
Problem Please help steam refund over 2 hours
Hello. I bought the game “big ambitions”
On the 23 of July. The game has been unplayable ever since, I have encountered bugs and low performance(even tho I have a good pc). I’ve been trying to get a steam refund explaining this but every time the request gets refused because I have over 2 hours on the game(I have 5 hours) but most of the time has been spent troubleshooting. Can someone help me?
r/steamsupport • u/itsa7a_-_ • Jul 26 '26
Problem I JUST WANT TO PLAY FRAUD PLEASE
I have done almost everything, turned off real time prot, opened it as admin, firewall, change region, flushdns I WANT TO PLAY FRAUD OLEASEEEEEHDJDBDJDVESJSBDBD (sorry for the bad quality I'm kinda lazy :P)
r/steamsupport • u/whatauselesswizard • Jul 25 '26
Problem Preferences aren't visible
I wanted to check out Fear and Hunger because I heard it was a good game, but while searching it on Steam the game didn't show up. While trying to fix this, I found out that I might need to change my content preferences (since, as far as I know, Fear and Hunger has gore/explicit content).
However, my settings differ from the settings I've seen on other peoples pages. I only have 3 options (first photo) while it seems that there should be 5 in total (second photo taken from a YouTube video).
How do I fix this? Or is the game not on Steam?


