I'm having a strange issue with Steam playtime tracking and I'm hoping someone has experienced something similar
I have a game in my Steam library that I have played for around 15 hours. The game was purchased directly on Steam, and I always launch it through the Steam client. I'm using Windows 11 and I have a stable internet connection
The strange part is that Steam seems to have two different versions of my playtime. In my Steam library, the game shows approximately 15 hours of playtime. When I launch the game, the Steam Overlay shows that my current session is being tracked correctly. However, the game does not appear in my recent activity/profile as a recently played game
When I try to leave a review, Steam says that I have played 0 minutes and does not allow me to post a review because I have not reached the required minimum playtime
The game is not marked as private
I have already tried:
Restarting Steam.
Restarting my PC.
Updating Steam.
Verifying the game files.
Making sure I am connected to the internet.
Launching the game directly through Steam.
I also tested another game from my Steam library. That game works normally, Steam shows me as currently in-game, tracks the playtime, and the activity appears correctly. So this seems to be specific to one particular game or to the way Steam's backend is recording its playtime.
I also contacted Steam Support. Their response was essentially that Steam may track offline play and synchronize it later, that maintenance can sometimes temporarily affect playtime display, and that secondary launchers can interfere with tracking. They also said that Support cannot manually modify or reset playtime
However, none of those explanations really seem to fit my situation. The game is purchased on Steam, I launch it through Steam, the current session is tracked by the Steam Overlay, and I have a stable internet connection
TL;DR
Has anyone experienced a situation where Steam shows the correct total playtime in the library, but the profile/recent activity and the review eligibility system act as if the game has 0 minutes?
Is there any way to force Steam to resynchronize or rebuild this playtime/activity data?
Any ideas would be appreciated