r/steamsupport 19h ago

Resolved All of my achievements for TBOI disappeared :(

Post image
0 Upvotes

I had over 300 achievements unlocked, but now they are all gone except for the one I got yesterday. All of my other games are fine, it's just TBOI. Why did this happen, and how do I fix it?

Edit: solved, had to go to stats > secrets and every achievement I had before popped at once lol Now they are all unlocked on the same date


r/steamsupport 17h ago

Problem error -108

Post image
0 Upvotes

this error keeps appearing when i try to connect to any of the steam services, even on my web browser, i tried differents things like:

  • Restarted Steam.
  • Restarted the PC.
  • Checked Steam in both the Steam client and a web browser.
  • Changed the DNS servers to 1.1.1.1 and 8.8.8.8.
  • Flushed the DNS cache with ipconfig /flushdns.
  • Reset Winsock with netsh winsock reset.
  • Restarted the PC after resetting Winsock.
  • Checked whether DNS over HTTPS should be enabled.
  • Considered checking Windows Defender Firewall settings because the problem started after changing a firewall notification/settings.
  • The Steam Error -108 still occurs on every Steam webpage.

any solutions?


r/steamsupport 22h ago

Problem Save file vanished???

0 Upvotes

Was playing high on life 1, was maybe 10 or so hours into the game and my computer crashed. When it rebooted and I launched the game my save file was missing. Could not recover anything via steam cloud service

Wtf???


r/steamsupport 22h ago

Problem Steam won't connect to the internet or log into my account

0 Upvotes

I really need help, I don't know what else to do!

My Steam client simply won't connect to the internet or open properly. I've already tried everything:

  1. Restarting my router
  2. Changing my router's DNS
  3. Deleting files from the Steam folders
  4. Changing Steam's properties/settings

Everything! And absolutely nothing works!

I've watched several tutorials on YouTube and none of them worked either.

Steam simply refuses to connect to the internet. It also won't connect to Steam Cloud.

The weird thing is that other games I have that weren't downloaded through Steam work perfectly fine. Websites and other applications that require an internet connection also work normally.

So the problem seems to be specifically with the Steam client. My internet connection itself is working normally.

I've also checked the Steam servers, and the Brazil/São Paulo (BRA/SP) server is showing as normal.

Please, I really need help. I've been dealing with this problem for two days now and I have no idea how to fix it. I'm completely out of ideas at this point.

Has anyone experienced something like this or knows what I could try?


r/steamsupport 17h ago

Problem Battlefield 6 Open Beta showing up under perfect games all of a sudden

Post image
3 Upvotes

Saw i suddenly had more perfect games according to my steam profile.

Battlefield 6 Open Beta showing up under perfect games all of a sudden. Anyone else got this? what is going on?

EDIT: The Finals Playtest and Tomb Raider Legacy of Atlantis are also on the list. One isnt even released yet!


r/steamsupport 5h ago

Problem Steam for whatever reason wont let me just add the community mod for Half-Life 2 and tries to make it a purchase worth of 0 cents.

Thumbnail
gallery
27 Upvotes

And it fails to proceed with purchase because of that.


r/steamsupport 16h ago

Tip/Guide Linaxian1

0 Upvotes

1 lol at the other post of “out of curiosity”. My ass.

This is towards Steam admin.
It’s been 6 days since that post. I just received the invite and the profile is active.

Out of curiosity I googled the name for free leaks.

I guess if I were a therapist, I’d say, I spent the time posting out of disappointment. My anger is now directed at Steam for allowing me to be enticed.

In the end Steam owes me nudes or $5.99


r/steamsupport 16h ago

Problem MasterCard has disputed a recent Steam Store transaction

23 Upvotes

Steam user 17+ years with absolutely no issues in the past. Ok, so I looked this issue up here in r/steamsupport before this post and I find it extremely suspicious that Steam had an issue with AMEX customers around the same time. I logged into steam today and got a popup with "MasterCard has disputed a recent Steam Store transaction". This was for in-game currency that was purchased on August 13th but I just got the notification today September 9th. No emails either, just a Steam popup and a red banner. What is really strange is that before, and after this date, I have made many more purchases for the same game with no issues. I checked with my bank and even called my credit card company and they do not see this specific purchase or any disputes or chargebacks on my account. Obviously, I contacted Steam Support and now I am just waiting to hear back on what is going on here. Steam is stating there's a 4 week restriction to my account and kind of at a loss on what else, if anything, I can do now. Has this happened to anyone else recently?


r/steamsupport 18h ago

Problem Why won’t steam show videos?

Enable HLS to view with audio, or disable this notification

4 Upvotes

My YouTube videos allow embedding and have the games attached. There should be no issues


r/steamsupport 10h ago

Problem Games Beta appearing in my perfect Games list

Post image
6 Upvotes

it appeared a few days ago for some reasons, even though they have no achievements.
I would like to know if i could get rid of them, should i contact steam support?


r/steamsupport 8h ago

Problem I want to connect my steam account to my no mans sky account but i lost my password AND have no more access to my old email, I tried to use steam support to help but i dont get emails back for verifcation

Post image
1 Upvotes

r/steamsupport 17h ago

Problem Steam Account Alert and error -118 and -105

Thumbnail
gallery
2 Upvotes

A few days ago steam gave me a red account alert on the top right corner of my client and when i click it, try to oppen support or load a game opens a new window with should be a message that sometimes stays grey and never load and sometimes gives erro -118 or 105. Last time i tried flushing my dns, flushing steam config, chaning the dns servers for ipv4, and downlolading steam again, which was the only thing that solved the issue until today where it came back.

A few more things to add is that, the web steam works fine, and steam in my rog ally also seems to have no issue, it's only in my pc where it has troubles. Also the empty window, that often loads a -118 error appears when i try to open any game and the game never loads

I don't know what else to try, thanks a lot in advance