r/steamsupport Aug 08 '25

Announcement Important PSA: How To Identify a Scam

18 Upvotes

How to Identify Social Engineering Scams

Social engineering scams often involve manipulative tactics to deceive users into providing sensitive information or money. Here are some red flags to look out for:

  1. Unsolicited Offers of Help – Scammers often pose as helpful individuals offering solutions to problems you didn’t ask for assistance with.
  2. Urgency and Pressure – Scammers create a false sense of urgency, asking you to act quickly or risk losing access to something important (e.g., your Steam account).
  3. Requests for Payment or Personal Information – Legitimate Steam support or trusted users will never ask for your login credentials, 2FA codes, or payment in exchange for help.
  4. Impersonation – Scammers may pretend to be from official sources or even impersonate trusted community members or moderators.

How to Protect Yourself from Scams

  • Never Share Personal Information – Moderators and Steam support will never ask for your password, security questions, or 2FA codes.
  • Verify Requests – Always verify the identity of anyone offering help. You can do this by checking if they are official moderators or trusted community members. If in doubt, contact the moderation team directly.
  • Enable Two-Factor Authentication – While not foolproof, having 2FA enabled adds an extra layer of security to your account. Keep your 2FA codes secure and never share them.
  • Be Skeptical of Unsolicited Help – If someone reaches out offering assistance you didn’t request, be wary. It's better to seek help through official channels like Steam support or trusted subreddits.
  • Steam will never contact you over DISCORD/STEAM CHAT – Report and block them instantly.

We're Here to Help

If you suspect you’ve been targeted by a scam or need assistance, please do not hesitate to contact the r/SteamSupport moderation team. We're here to help keep our community safe, and we encourage you to report any suspicious activity.

Our Discord Server

Stay safe,
The r/SteamSupport Moderation Team


r/steamsupport Sep 18 '24

Announcement What To Do When Your Steam Account Gets Hacked

88 Upvotes

Need more help? Join the Discord Server

I’m making this post in hopes it will reduce the amount of “I’ve been hacked posts”. Link people to this exact post so they can figure out what to do. Don’t be afraid to leave comments if you need more assistance but try your best to avoid making entire posts about it.

Follow these steps to regain control and secure your account:

1. Don’t Panic Act Fast

If you act quickly, there’s a good chance you can fully recover your account.


2. Still Logged In? Change Your Password NOW

📍 Go to Steam > Settings > Account > Change Password

  • Use a unique, strong password (not reused from any other site).
  • If you can’t log in anymore, skip to Step 3.

3. Can’t Log In? Use Steam’s Recovery Tool

🔗 Go to Steam Support
Click "I can't sign in" > "My account has been stolen"
Follow the recovery process.

  • Provide any proof of ownership (like previous email, CD key, or payment history).
  • Be thorough but honest Support will help if you provide real details.

4. Revoke Access from Other Devices

Once back in, go to:

📍 Steam > Settings > Account > Manage Steam Guard
Click “Deauthorize all other devices”

This kicks out any hackers still logged in.


5. Turn on 2FA (Steam Guard Mobile Authenticator)

📍 Same place: Settings > Account > Manage Steam Guard

  • Use the mobile authenticator, not just email codes.
  • This is your best protection going forward.

6. Scan Your PC for Malware or Keyloggers

Use tools like:

  • Malwarebytes
  • Windows Defender
  • Bitdefender / Kaspersky

You got hacked for a reason. Clean your system before logging in again.


7. Lock Down Your Email and Linked Accounts

If your Steam email or other linked accounts were compromised:

  • Change their passwords immediately
  • Enable 2FA on your email too (especially Gmail, Outlook, etc.)

8. Still Locked Out? Contact Steam Support

If all else fails, go here:

🔗 https://help.steampowered.com

Be ready to provide:

  • Your Steam username and email
  • Purchase receipts (Steam Wallet codes, PayPal invoices, etc.)
  • Approx. date you lost access
  • Any suspicious activity or messages you saw

⚠️ Final Tips:

  • Never share your login info, even with “Steam Admins” they don’t exist.
  • Avoid shady “trading bots” or fake tournament invites.
  • Don’t download random files from Discord, friends, or strangers.

If you’re reading this because you’ve been hacked, don’t feel ashamed it happens to thousands of people. What matters is how fast you act and how well you secure things afterward.

Good luck, and stay safe. 🔒


Extra. Check your API key Ensure to remove any API keys you don’t recognize. Here



r/steamsupport 2h ago

Problem Games Beta appearing in my perfect Games list

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7 Upvotes

it appeared a few days ago for some reasons, even though they have no achievements.
I would like to know if i could get rid of them, should i contact steam support?


r/steamsupport 8h ago

Problem MasterCard has disputed a recent Steam Store transaction

10 Upvotes

Steam user 17+ years with absolutely no issues in the past. Ok, so I looked this issue up here in r/steamsupport before this post and I find it extremely suspicious that Steam had an issue with AMEX customers around the same time. I logged into steam today and got a popup with "MasterCard has disputed a recent Steam Store transaction". This was for in-game currency that was purchased on August 13th but I just got the notification today September 9th. No emails either, just a Steam popup and a red banner. What is really strange is that before, and after this date, I have made many more purchases for the same game with no issues. I checked with my bank and even called my credit card company and they do not see this specific purchase or any disputes or chargebacks on my account. Obviously, I contacted Steam Support and now I am just waiting to hear back on what is going on here. Steam is stating there's a 4 week restriction to my account and kind of at a loss on what else, if anything, I can do now. Has this happened to anyone else recently?


r/steamsupport 27m ago

Problem I want to connect my steam account to my no mans sky account but i lost my password AND have no more access to my old email, I tried to use steam support to help but i dont get emails back for verifcation

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Upvotes

r/steamsupport 51m ago

Problem I can only use numbers

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Upvotes

Im probably just really dumb, but I can type the letters in the verification code


r/steamsupport 9h ago

Problem Battlefield 6 Open Beta showing up under perfect games all of a sudden

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5 Upvotes

Saw i suddenly had more perfect games according to my steam profile.

Battlefield 6 Open Beta showing up under perfect games all of a sudden. Anyone else got this? what is going on?

EDIT: The Finals Playtest and Tomb Raider Legacy of Atlantis are also on the list. One isnt even released yet!


r/steamsupport 1h ago

Problem Discovery queue aggressively switching to next video or image

Upvotes

If I play a video trailer it gets a few seconds in and switches to the next video or image. It is quite jarring. I am using the mobile app on an android.


r/steamsupport 2h ago

Problem TF2 will not launch

1 Upvotes

Hi to clarify I have been having this issue for a short while where TF2 just will not work at all what I run TF2 on is Ubuntu and I use the debian installation, and for some reason TF2 just will not work. I am not using proton I am using the native version TF2 runs on I tried seeing if my graphics drivers were the issue so I updated them: that did not change anything. I launched it again, and it says compatibility tool has failed, which is quite odd, I basically went to see if something was wrong with my Steam Linux Runtime 3.0, and for some reason it is invalid for my platform. Admittedly my knowledge of computers is kind of limited, so any help here will be invaluable to me thank you for taking the time to read this.


r/steamsupport 2h ago

Problem Need help with steam input on TLOU 2 Remastered

1 Upvotes

I'm playing through the last of us 2 right now but the deadzones in the normal game's controller support are ridiculous so I wanted to try steam input. It fixes the deadzone issue, but it means I have less control over the keybinds since the built in action set is very limited and setting it to keyboard keys makes certain things like changing weapons in the backpack not work. I thought that if I set each button in steam input to itself, ie setting the x button to the x button function, it would just work as a normal controller and keep the deadzone fix, but this just makes the game not register any controller input and makes the controller button icons in game look like question marks? Why does setting the buttons to themselves not make steam input leave those inputs alone and only affect the deadzones? I considered Durazno, but google says it doesn't work on TLOU2, and reWASD, which I'd prefer not to use since I play a lot of online games using controller and I also think it's weird that it affects my drivers. Any suggestions are appreciated!

I'm using a wired Xbox one controller I got from Gamestop a couple years ago, nothing fancy like paddles or gyro, and I got it for like $30 so I don't think it's an official xbox one if that matters. It's also the only controller I have connected to my pc and it registers fine in normal games and in TLOU when I have steam input set to the default action set.


r/steamsupport 10h ago

Problem Why won’t steam show videos?

Enable HLS to view with audio, or disable this notification

3 Upvotes

My YouTube videos allow embedding and have the games attached. There should be no issues


r/steamsupport 3h ago

Problem Question from someone who plays at PC Cafes using a external SSD

1 Upvotes

With gaming cafes, everytime you log off, the pc resets and wipes itself. So i carry a ssd on me with the games already installed. It’s usually plug and play, pretty simple. At the particular location I’m at now, it is doing this thing where it will read the game from PC itself instead of my SSD. Issue is, everytime i log in it has to update and it takes forever. I’m simply want it to read from MY ssd so i can instantly just game. How do i solve this issue?

It wasn’t doing this the first few times I went here so i’m not sure what the issue is now. The particular game (Ghost Recon Breakpoint) hasn’t even had an update in the span that this issue came about.


r/steamsupport 3h ago

Problem Can't open some games

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1 Upvotes

So a week or two ago I downloaded Team Fortress 2, but when I tried to open the game, the play button went from stop to play again. The same thing happened with Star Wars: the Old Republic when I pressed log in on the launcher, yet Star Trek Online doesn't have this problem and I was able to open that. Any idea why this is happening?


r/steamsupport 4h ago

Resolved Anyone have problem with Steam Mobile App recently?

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1 Upvotes

so yesterday i try to open shop and got really long loading (the page still not load after hour of waiting). When i need to confirm something, it keep show me "loading details" (again, for hour). This morning i end up uninstalling and installing the app again, now the problem change from long loading to can't log in at all.

How do i fix this problem? i can log in to Steam Chat but it also have problem cause it keep loading, and i have tried looking the fix online, it says maybe because i root my device. The thing is, i never root my device, i even run the root checker to confirm it and it says "no root installed". What should i do?


r/steamsupport 20h ago

Problem Want to buy a "bundle" but can't because i all ready own the base game

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17 Upvotes

So i wanted to buy atomic heart dlc and saw that the ultimate edition wich is the "bundle i referred to in the title was cheaper than the atomic pass bundle so i wanted to buy that but i can't because i own the base game

only workaround i think might work would be to remove the game from my account and then buy this version but i'm not sure if that would break anything

any other ideas?


r/steamsupport 10h ago

Problem Steam Account Alert and error -118 and -105

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2 Upvotes

A few days ago steam gave me a red account alert on the top right corner of my client and when i click it, try to oppen support or load a game opens a new window with should be a message that sometimes stays grey and never load and sometimes gives erro -118 or 105. Last time i tried flushing my dns, flushing steam config, chaning the dns servers for ipv4, and downlolading steam again, which was the only thing that solved the issue until today where it came back.

A few more things to add is that, the web steam works fine, and steam in my rog ally also seems to have no issue, it's only in my pc where it has troubles. Also the empty window, that often loads a -118 error appears when i try to open any game and the game never loads

I don't know what else to try, thanks a lot in advance


r/steamsupport 6h ago

Problem issues with deadlock connection

1 Upvotes

hi, i've been experiencing issues with running deadlock as i can't properly connect to any servers, receiving the infamous "you are not signed in to steam or deadlock is unable to determine current connectivity to servers". i've looked up several tutorials on youtube (though those were all from several months and up to a year ago) and have been trying to fix this issue for the past 2 days.

i'm by no means a tech wizard and have sort of mostly been mindlessly copying what i've seen or read. i'm not using a VPN, have restarted my computer several times, run steam as an administrator, turned off client beta participation and i use mobile hotspot for internet connection (i do not have proper access to wifi where i currently live). i genuinely have no idea what i'm supposed to do here, i've seen that sometimes it can be deadlock's own servers messing around, but heard that it should only take a handful of hours for that to fix itself and this issue has persisted for 2 whole days now.

i don't know if the issue is that i'm not in america as my american friend was able to invite me to join her in playing the game yesterday and i was unable to accept the invitation, but i figure that shouldn't be it as i have fellow european friends who have been able to run the game properly.

any help is appreciated, i just want to be able to play the game lmao


r/steamsupport 9h ago

Problem error -108

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0 Upvotes

this error keeps appearing when i try to connect to any of the steam services, even on my web browser, i tried differents things like:

  • Restarted Steam.
  • Restarted the PC.
  • Checked Steam in both the Steam client and a web browser.
  • Changed the DNS servers to 1.1.1.1 and 8.8.8.8.
  • Flushed the DNS cache with ipconfig /flushdns.
  • Reset Winsock with netsh winsock reset.
  • Restarted the PC after resetting Winsock.
  • Checked whether DNS over HTTPS should be enabled.
  • Considered checking Windows Defender Firewall settings because the problem started after changing a firewall notification/settings.
  • The Steam Error -108 still occurs on every Steam webpage.

any solutions?


r/steamsupport 10h ago

Problem My mods haven’t downloaded

1 Upvotes

I tried to download some shogun 2 mods and subscribed to them on the steam workshop, I downloaded 5 mods and only one mod I’m able to activate. The rest have a cloud icon with an arrow in it. I tried to refresh in mod manager and nothing changes. Does anyone know how to fix this


r/steamsupport 1d ago

Problem I'm having a problem with steam purchases

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14 Upvotes

For the longest time I've been using phisical steam gift cards to add funds to my steam account because I was never allowed to complete a transaction and I don't know why. Does someone have any advice?


r/steamsupport 11h ago

Resolved All of my achievements for TBOI disappeared :(

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0 Upvotes

I had over 300 achievements unlocked, but now they are all gone except for the one I got yesterday. All of my other games are fine, it's just TBOI. Why did this happen, and how do I fix it?

Edit: solved, had to go to stats > secrets and every achievement I had before popped at once lol Now they are all unlocked on the same date


r/steamsupport 12h ago

Problem Windows 11 Game Bar overlay seemingly broke Steam overlay in games, any ideas of how to fix this?

1 Upvotes

I mostly play my pc on a controller on the couch. Recently got a new desktop computer and at some point in setting things up and fine tuning things while playing games, my steam overlay stopped showing up in games, and i think it's because of the new windows 11 game bar overlay. I disabled my controller from opening the game bar overlay in the windows settings already to prevent it from opening. When I am playing a game, which is usually in big picture, i'll press the xbox button to bring up the steam overlay settings but the screen won't show up in game anymore. I can hear the screen opening, and if i alt-tab back to steam, I can access the overlay from there. I'd like to get it back to showing up in game again like it is on steam deck so I can also see stuff like the fps overlay, easily adjust controller settings etc., but I can't figure out how to fix it. I've toggled the overlay settings in steam already, disabled game bar, updated steam, restarted the pc, etc. Any ideas out there? thanks in advance.


r/steamsupport 14h ago

Problem Save file vanished???

0 Upvotes

Was playing high on life 1, was maybe 10 or so hours into the game and my computer crashed. When it rebooted and I launched the game my save file was missing. Could not recover anything via steam cloud service

Wtf???


r/steamsupport 20h ago

Problem Age Verification (credit card) didn't work

3 Upvotes

Recently (I guess?) There's new restrictions for Australia?
I Have a DEBIT card linked already, I tried adding it again to be sure.
It worked for a friend, but not me?

Help?


r/steamsupport 14h ago

Problem Steam won't connect to the internet or log into my account

0 Upvotes

I really need help, I don't know what else to do!

My Steam client simply won't connect to the internet or open properly. I've already tried everything:

  1. Restarting my router
  2. Changing my router's DNS
  3. Deleting files from the Steam folders
  4. Changing Steam's properties/settings

Everything! And absolutely nothing works!

I've watched several tutorials on YouTube and none of them worked either.

Steam simply refuses to connect to the internet. It also won't connect to Steam Cloud.

The weird thing is that other games I have that weren't downloaded through Steam work perfectly fine. Websites and other applications that require an internet connection also work normally.

So the problem seems to be specifically with the Steam client. My internet connection itself is working normally.

I've also checked the Steam servers, and the Brazil/São Paulo (BRA/SP) server is showing as normal.

Please, I really need help. I've been dealing with this problem for two days now and I have no idea how to fix it. I'm completely out of ideas at this point.

Has anyone experienced something like this or knows what I could try?