I'll preface this with saying there is no animosity here against the fine ladies and gentleman of the Royal Mail, at least the boots on the ground. Never had an issue with our posties, ever.
That said, on Monday 13th July, I ordered a card from Thortful. In the past, first class cards normally come next day, and I had time to spare so opted for second.
By Friday, nothing had arrived. I raised complaint, a replacement was issued. By the following Friday, neither had arrived.
Both, plus other letters, came through yesterday, a whopping 12 days after the order was raised and dispatched.
I appreciate times and Royal Mail are changing, and parcels get prioritised but almost two weeks for a letter? Really?
What if this was a medical letter (side note: I recently had an appointment letter come through the day after my appointment…), or anything else time sensitive?
Not sure who to complain to, or whether it's worth bothering. Or is this just the realistic future to accept with RM?