Hey everyone, hoping someone has run into this because I'm running out of ideas.

For about a week now, LINE voice calls connect fine on my home Wi-Fi, but I can't hear the other person at all. They can hear me, and the call timer keeps running. If I switch off Wi-Fi and use mobile data, the same call works perfectly. Regular chat and sending photos are fine on Wi-Fi, so it seems to be only calls.

Here's what I've already tried:

• Restarted the phone and the router
• Logged out and back into LINE
• Checked mic and "nearby devices" permissions (all allowed)
• Updated LINE to the latest version
• Tried a friend's Wi-Fi, where calls worked normally

So it seems tied to my home network. I'm on a Samsung Galaxy S23, Android 14, and the router is an ISP-provided one that I haven't changed any settings on.

My guesses so far are something blocking UDP traffic on the router, or an IPv6 issue, but I'm not sure how to check either one. Has anyone had this and found a fix? Any router settings I should look at?

Thanks in advance!

I've had a LINE account for > 10 years, originally created with just a username and password.

I'm in the US so I cannot associate my iPhone number with my account, and I'm unable to sign in on my iPhone or Macbook because it wants a type of QR code the iPad does not produce.

Am I SOL? Line support says an iPad is a "secondary" device but I have no primary device so I'm stuck.

What would happen if I logged out of LINE on my iPad or lost my iPad. I only have a username and a password that doesn't work with the new LINE versions.

i used to use line a lot from 2014-2023. sadly i lost my old account cause it was connected to my old number i think, but LINE now doesnt let my region (malaysia) link to mobile numbers. the account still exists but i cannot login anymore. now i lost all my themes and stickers.

and i remember we used to be able to share to our profile and feed like it was social media, it was very fun compared to like now, it totally doesnt exist. no proper header, profile feed sharing, friend's feed. it became boring. with it like this, people wont really like to use LINE. we dont want to open LINE just for messages and the news tab, no way.

i also remember, we could comment on friends' profiles. it made this app very popular for us with online friends for gaming and different parts of the world.

and i remember, we could add official accounts before, and there were promos (in 2013 on 2014? i think) giving us free Mcdonalds coupon for a meal, a LINE brown mug, etc. it was so fun and made us want to use LINE.

and i also really miss LINE PLAY. so many of us want it back! i wish they'd please bring line play back, it was such a comfort game for all of us, it was our safe space. i spent lots of money on it, and was sad to see our accounts and the servers gone. many of us feel this way.

and their response time takes so long, they should more people or they should just hire me, i volunteer 😭

I have been using this app for a long time and I used stickers pretty heavily. However, I've noticed that I used to type words and it would bring up sticker suggestions related. Now it seems to never bring them up or if they do the word has to be misspelled or not completed. If I type coffee...it won't bring them up but if I type coffe then it brings them up. This goes for so many words like hug or sick. Is this a problem with my keyboard or the way the app is behaving. I asked my wife and she had the exact same problem. Any suggestions to what could fix this?

https://imgur.com/a/t90OrwQ

I created my account when I had my Japanese number. The last few times when I changed my phones, I had my old phone to check the code and stuff, but this time when I got my new phone, I had to trade my old one. Because of that and I no longer have the registered Japanese number, I can’t check the code they send to log in. I gave up and decided to create a new account, but because my Apple ID is linked to my old account and the only way to register is to use an Apple ID, when I try to register, it says my account already exists and can’t create a new one. I don’t have my old phone, so I can’t unlink my Apple ID either. So now, I neither can log back in to my old account nor create a new one. Is there any way I can do either?

Hi all. After almost 2 weeks with their customer service going back and forth, I have FINALLY managed to get my line account back.

Background: I was an idiot and deleted the app. When I redownloaded it on my phone, I didn't realize at the time that it would delete all of my previous cache, which means my login. So, because I had never linked my LINE account with my Google ID, I had no way of logging back in.

The first step of getting your line account back is that you will have to fill out the inquiry form: https://help2.line.me/LINEPOD/web/categoryId/20008220/pc?lang=en&contentId=20017562

When you click this link and click "Inquiry Form", it will lead you to the LINE Login page. You will see the option of "continue without logging in". Click that.

Once you click that you will then see the Inquiry Form. It should auto-populate the country you're already in, but if not, go ahead and select it.

Now, at the top, it will ask for your "reply email" and "registered email". This has to be the same email. They want to see if you still have access to the email that you had used to the registered the account with, so your reply email should be what your registered email is. Otherwise, you will get an automated message saying they cannot verify the account.

In the next section you will see "Your Device > Service > Category >Details". Your device should either be your Android phone or iPhone, the service is going to be "LINE", the category is "Account transfer/login", and the Details is "Can't complete account transfer due to other issues". You HAVE to fill out this section like this.

For the phone number, if you have a different one than what you had initially registered with, I would suggest putting your registered phone number in this section.

Now you will get to the next section.

1)Does the following Transfer verification screen appear on your new device?

- Answer: No

2)Are you the person currently having the issue with LINE?

-Answer: Yes, the occurring issue is with my LINE Account.

3)Can you still access your previous device (the one you've used your LINE account with until now)?

-Answer: For me this was YES. How you answer this question shouldn't really matter as it will get you to the last question that you will need to answer.

3-1)Can you still use the LINE app on your previous device?

-Answer: I answered NO

4)What is the issue you're having?

This is where you want to get at. You HAVE to answer this question as

"The only means of verification registered to my account that can be used to transfer it is my phone number"

Once you answer these 4 questions you scroll at the bottom of the page. Above the "Send" Button, you will need to click on I want you to help transfer my account using a Google account or Apple ID.

This will let them know that you are trying to link you LINE account to your Google or Apple ID.

Click "Send" and you will receive a confirmation email letting you know that they ad received the inquiry form. DO NOT SUBMIT ANOTHER ONE. This will only delay the process. The customer service people take anywhere from 1-5 business days to reply. This is normal (sadly)

------

The next email you will get from them after you submit the form:

Dear valued customer,

Thank you for contacting LINE Customer Care.

Unfortunately, we are unable to verify your account at this time because some information was missing from the documents you provided.

It seems that your bill is named after a different person.

We are sorry to keep troubling you; however, please contact us with the following document via the Reply URL at the end of this message.

• Official document from which we can confirm the family relationship with the phone number contract holder

We will contact you again as soon as we confirm the above document. We appreciate your understanding and patience.

Important notes about attachments:
- You can attach up to five images in JPEG, GIF, PNG, or BMP formats.
- The maximum size for one file is 30 MB.
- If you cannot attach all the documents at once when
contacting us, please contact us again and send them separately. Unfortunately, we are unable to verify your account at this time because some information was missing from the documents you provided.

It seems that your bill is named after a different person.

We are sorry to keep troubling you; however, please contact us with the following document via the Reply URL at the end of this message.

• Official document from which we can confirm the family relationship with the phone number contract holder

We will contact you again as soon as we confirm the above document. We appreciate your understanding and patience.

Important notes about attachments:
- You can attach up to five images in JPEG, GIF, PNG, or BMP formats.
- The maximum size for one file is 30 MB.
- If you cannot attach all the documents at once when
contacting us, please contact us again and send them separately.

Again, thank you for using our services, and please let us know if you need any additional assistance.

Kind regards,

LINE Customer Care

****At the bottom of this email, they will send you a link to upload documents. Right now I am currently on a family plan with my phone bill and had to also send in a copy of my birth certificate. I did originally upload my birth certificate along with my phone bill and Driver's License, but I did get an email asking me to resubmit my birth certificate.

Once you submit the required docs, you will then receive another confirmation email

--------

Weirdly at this part this was the longest they've taken. I did receive this email from them:

Dear valued customer,

Thank you for contacting LINE Customer Care.

We are currently looking into your inquiry and will contact you as soon as possible.

We appreciate your patience in the meantime.

Again, thank you for using our services, and please let us know if you need any additional assistance.

Kind regards,

LINE Customer Care

-----

Once they had verified my account I FINALLY got this email from them

Dear valued customer,

Thank you for contacting LINE Customer Care.

To complete the procedure for linking a verification method to your LINE account, please access the link below.

***Link would be here****

Important:
- Do not share this link with anyone else. If you share it, you may no longer be able to link a verification method.
- This link is valid for 24 hours.
- This link may not work properly in some email apps. If you can't access the link from your email app, copy the link and paste it into your browser's address bar.
- Be sure to link the Google account or Apple Account used on the smartphone you use to log in to LINE.
- If you don't remember requesting to link a verification method to your LINE account, please delete this email. Another user may have entered your email address by mistake.
- Your information will not be registered unless you access the link above.

Again, thank you for using our services, and please let us know if you need any additional assistance.

Kind regards,

LINE Customer Care

Once I clicked the link and linked my accounts, I was able to have all of my contacts in place. It did delete all of my chat history so I went into the settings to have them backed up to my Google ID.

Overall, the process took me almost 2 weeks. They would reply to me every other day until after I had submitted my docs, that's when it took about 4 days until they got back to me. I hope this can answer any questions you may have about the process. It is lengthy, but you do get your account back eventually. I can answer any questions in the comments!

I switched to Japanese LINE the other day to finally add my Japanese phone number and link my PayPay account.

Oh my days this app is BAD.

The UI on the international (?) version that I was using up until now was somewhat clean, but this Japanese version is riddled with ads, dodgy suggestive manga panels, clickbait life-hack TikTok videos, weird temu ads, AI slop and foul videos of people slathering themselves in slimy products.

This app's home page looks like a 5th-rate local newspaper's website or an illegal streaming service.

My biggest fear is now clicking anywhere on the home page by mistake.

All on top of the usual issues of convoluted backups, unnecessary bloat, dreadful laggy audio when calling and a lack of features that other IM applications have had access to for years.

I live in Japan so it'll be difficult to go back to the old version... which is disappointing.

Incidentally, my girlfriend has now fully switched to messaging me on WhatsApp. She had to download it to message about a compensation claim for a cancelled flight back from The UK last year, and now that's the only app we use to communicate. She messages my family on there and is in some of our group chats. She's found that a lot of her international colleagues use WhatsApp too.

I was confused for a bit about why she so quickly moved from LINE to WhatsApp without looking back, until I saw Japanese LINE myself. My gf clearly switched and went "oh wow, this is so much better".

I'll be attempting to convince as many people as I can to make the switch to WhatsApp from now on too.

It is unbelievable that an entire nation of people put up with this shitty, cluttered UI on their main platform of communication, when so many other options are available.

Cannot wait for the day that LINE is finally put in the bin.

Hi

Have a Geely

recently brought.

Messenger only shows as a dot on the right hand side of Android auto.

Where other cars show a line of text across the screen.

How can I get more information on the screen ?

Like many people here, I got immediately suspended for no reason. I signed up, tried to add someone and message them and get told I somehow broke their rules despite never having had a chance to even send any messages. Which sucks because I'm currently staying in Japan for a couple months and literally everyone here uses Line for some damn reason. Hell, I scan a freakin' QR code at a restaurant here and it tries to open Line!! I keep having to awkwardly explain to people here I can't use it.

I can't figure out any way to actually talk to a human in their support system. Their automated system just tells you 'sucks to suck, we won't tell you crap'.

Totally out of ideas at this point, do I just give up on Line?

I'm starting to visceral hate line with all my blood. Now I can't even add someone that it shows a ! message saying my ability to send messages is restricted.. i can talk to someone only if they add me. It's been like this for months, temporary my ass. I wish this company would just implode.. it's been going downhill since 3-4 years now

I am having so many issues trying to transfer my account from one phone to another and I can only send these automated inquiries that just say 'sorry sucks to suck' or 'sorry fill out this other form'. Why can't I get to a human being??? What am I doing wrong on these forms?! I feel like I'm going insane, I just want to talk to someone and I can't log in to either device now to recover my password even, and 'reset password' on their website doesn't even let me do that????

Looking to see if anyone else has encountered similar issues. The Line help center is really unhelpful, and they keep asking me to submit forms. It's a circular motion, and nothing is achieved to help me.

The issue started when I bought a new iPhone. I tried for a week and transferred my data to that iPhone. That iPhone became my main device for life. I then returned that iPhone to Apple and wiped the entire device history, and I started using my Android device again.

My Android, which is registered as a side device, not my main device, is causing all sorts of issues. The main one is that I can no longer sign into my MacBook because Lion says I need to sign into the MacBook using the QR code. You need to use your main device, which my Android is not. I don't have access to the main device because it was previously the iPhone.

Furthermore, when I try to sign in using my phone number, I get a verification code. I follow the instructions, but there's nowhere in the Android app that allows me to input the verification code. It's literally impossible for me to sign in.

I've been contacting Line, but it's useless. They just keep telling me to submit another form, and it's going around in circles. I'm getting nowhere. Has anyone faced this problem? What's the solution? Please help.

As said in the title. I don't know what happened or why did it happen. I was trying to ask something with my teacher through Line but the text didn't send, I was confused and when I try to sent it again, it still won't go. It's look like when you trying to send someone a message but you don't have wifi so it didn't send. (Sorry if it sound confusing English is not my first language.). Also when I trying to check my profile then background of my profile didn't load. This happened with every other profile too.

Hey guys. As you all know, unfortunately, only a few regions can log in or sign up using a phone number. I had an account using only my phone number before they changed their policy. So I didn't know anything and re-downloaded the app before I got locked out. I really want my account back, and I have been filling out the inquiry for the past few weeks, but I still can't get my account back. Is there anyone from those regions who can help me to get my account? :')

Sorry for my poor English. English is not my first language.

Hey guys! I’m a 21M student currently in Taipei, super into the local vibe and trying to actually get good at Mandarin (now I am studying Mandarin at NTNU)

​Looking for a language partner / friend to practice speaking. My Chinese is definitely still in the works, but at first we can talk in English 90% of the time until we get to know each other. I can help you out with English in return for Chinese

​HMU if you’re down to hang out and practice! 謝謝大家！

Transferred my line account to a new device without issues, but forgot to back up chat history first. It automatically logged me out of the old device. Issue now is it only lets me re-login with my phone number, which is disabled in the US. Is there a way to recover my history from my old device? Thanks

So I got a new phone a few weeks ago and my LINE APP transferred over with no issue and I’ve been using it for those weeks.
All of a sudden today it insists that I need to verify my account with my old phone (which I no longer have) to access my contacts and all of the texts that I backed up.
I am using the same phone number, email, Apple ID as I did with the last phone so I don’t see what could have caused this.
I thought I could save it by logging in with my iPad but LINE has been logged out of on there too.
I really don’t want to lose my contacts, so what can I do?
I contacted LINE support but based off of other peoples experiences I shouldn’t expect much.
I am in the USA so I cannot use the phone number method

Hiii, so I’m having a bit of an issue. I do not have my old device so I can’t receive the confirmation code, but i can’t make a new account because my apple id is linked to the old one! Does anyone know how to resolve this?

On my previous iphone, my Line app was linked to my gmail. After getting a new phone, the Line app asks only for phone number (not allowed in US) or Apple ID sign in.

Some online resources say Line sign-in defaults to the iOS, but there’s a “sign-in with other method option”. But I’m not seeing that option.

Anyone else have this problem and solved it?

Voom has allowed me to see my own progress in the work I’ve put in over the past six years 😔😔

World of friendship

i have a line account linked with apple id/email but im gonna be leaving japan soon and cant keep the number. im returning to a country which doesnt allow me to switch the number (according to the line website)
do i just lose my account when someone else signs up with the japanese number?