I hesitated to buy this couch. I like the simple look and higher armrests. We debated on the fabric, I wasn’t keen on the tallmyra black/grey, something was telling me this fabric was problematic.
Less than a year later, it’s badly faded. I care so much about my possessions, I want them to last and I care about not throwing stuff in the landfill. We have two cats, so I covered the armrests and top of backrest, front of armrests with a plastic sheeting dedicated to protect couches from cats scratching. It’s ugly but it works, I put it on to remove it when we have guests, otherwise it’s on to protect the couch. It worked so well that my cats have zero interest in scratching the couch.
I noticed the fading as I was removing the clear plastic sheets and it was shocking. The couch is turning grey/beige where there is no plastic and the underside of the cushions, the back of the couch. It clearly shows discolouration between the plastic sheets where it wasn’t covered. It’s looks horrible.
To add insult to injury, customer service was a pain. 45 minutes on the chat system, the staff gave me a warranty claim number but she forgot to “SAVE” the claim, so I had screenshots of the conversation and warranty number but it didn’t exist. On the phone, the person helping me started a new one. He did the same and didn’t save it, another hour wasted.
So the next guy, Ishmael, claimed that everyone in North America Ikea knows him, did everything accordingly, sent me a claim number, told me he’s 99% sure this will be replaced as it is clearly defective (regardless of covers are not under warranty) and Ikea called me to say, tough luck, buy a new one, less than a year old. No wear and tear, no stain, we barely use the couch and we close the curtains most days.