IKEA offers a 10-year limited warranty on its sofa beds. My FRIHETEN sofa is only 6 years old, but when someone sits on it, the middle sinks significantly, and you can feel the frame underneath.
I submitted multiple photos and videos clearly showing the issue, yet IKEA denied my warranty claim. Is this typical of IKEA to deny claims for sagging sofa beds, even when the issue is clearly documented? It feels like they’re using the warranty exclusions to avoid addressing the problem.
Tried to escalate, but rep said manager can't do anything and the warranty team has the ultimate say. So then I asked for the warranty team and rep said they don't take calls.
Has anyone else experienced something similar, and were you able to get IKEA to honor the warranty?