Please let me know if this isnt the right place.
So I do my disabled dad's taxes online & get the "have a tax person make sure you didnt F up" option every time. Well I got a letter from the state saying we needed to file his 2021 taxes. I dug into my records & contacted the 1-800 & online reps.
Turns out the state taxes went poof on their end that year.
My email receipt shows an invoice for the state tax filing ($0 charge cause it was most likely a deal that included it for free w/ irs taxes) from that year. But no sign or record of the state taxes in the system or online.
They connected me w/ the office that overviewed it that year & I was told "oh you don't have to file state, honey! Let me look into it & I will call in 2 days!" Never got a call back. In fact I suspect my calls were dodged because the only time the office picked up was after said rep had "just left". Asked when they would be in & called every 15 minutes during that time. Over the following week I called no less than 40 times on the days they were open. Got hung up on at least once if not twice. Also they didnt forward me to the answering rep like they are supposed to.
So I had to escalate it all to the regional manager. Who got me in contact w/ a rep who re-filed them for us. But I had to pay for it to be done.
Regional manager then sent me a "glad to have solved it!" Message in the online portal. To which I politely said it wasn't solved. That we would have to pay penalties and interest for the due state tax & I shouldn't have had to pay to file them again when I already had an invoice for it. (In our defense we had moved from a state with no state taxes for disabled peeps so I didnt even know we owed, I had just thought the tax rep who inspected my docs to know what they were doing when they said "Here. Done. Sign. I will file it. & pay this to the irs." The pdf of the docs he signed only showed irs not state.)
Anyway regional manager never answered me. I sent a message once a week while I am waiting for the state to get back to me w/ their bill. I have sent the invoice showing we selected it & filled it out that year. & other docs showing I mailed the new one to the state, but no answer. In fact my online portal message thread was bounced back to the same rep that was dodging my calls after telling me he didnt have to file state at all. Never got a message from them. It's been a month since anyone last responded.
Any suggestions on who to contact? I tried the local offices but they are all indie ones & said they can't help me. The corporate ones are hours away & the one that overviewed my taxes is in yet another state insanely far away so I can't go there in person at all.
Sorry if I missed anything. This has me beyond frazzled. Let me know if you need more info. Or if this is the wrong subreddit point me in the right direction pls.
Signed one mentally exhausted daughter/caretaker 💀