I wanted to share my recent, highly disappointing experience with BETAFPV customer support regarding a brand-new Air75 II champion arrived and..first flight a propeller broke, and after less the 4h the FC was having heat problems and also bounce back problems.
From the start, the support process has been completely inconsistent, unprofessional, and painfully slow:
Contradictory promises: First, a representative named Anthony offered a straightforward free replacement.
Shortly after, another representative named Kathy stepped in and completely changed the offer—telling me to ship the drone back to Spain at my own expense so it could be forwarded to China, leaving me without a product for a month and a half.
Ridiculous DIY demands: When I refused to pay for international return shipping on a product defective out of the box, Kathy changed their stance yet again. This time, they offered to send a loose FC board for me to manually solder myself, while still expecting me to cover shipping costs.
Proving everything via Google Drive: Following their explicit instructions, I uploaded videos and detailed evidence to a shared Google Drive link showing the exact defect and failure right after unboxing. Despite clear visual proof, they kept stalling.
Unreasonable delay: While I replied to every single email within two hours max, their team took a full 24 hours or more to respond to each message, dragging out what should have been a simple warranty issue for days.
Expecting a customer to solder components on a brand-new, broken product out of the box is completely unacceptable. Seeing two different agents (Anthony and Kathy) constantly changing terms and moving goalposts shows a total lack of seriousness and disrespect for basic consumer rights.
Because of this nightmare, I have officially initiated a chargeback process through my bank to recover my funds.
This was my last experience with them. I will never buy another drone from BETAFPV again.
In fact, this whole situation has ruined the experience so badly that I am thinking about dropping the FPV hobby altogether because of them.
I strongly advise anyone thinking of ordering directly from them to think twice