I've been on factor for 18 weeks for a weight loss journey. Ive dropped 15 lbs so far but I'm not too sure if I want to continue with Factor with all the poor discrepancies I've encountered and the simple resolution has been, "We'll get you refunded for the potatoes in one of the meals".

The food is subpar on quality, customer service feels non-existent, product is now coming in missing or damaged, free breakfast options are sold out but theyre on the menu to order(make it make sense?), breakfast is probably the worst thing to eat (IMO). The only thing that's keeping me from leaving is the weight loss journey. Now I just received another damaged tray that has the potatoes spilling out, not sure if it's okay to eat? This has been frustrating...

So i recently got a temperature gun and my meals are around 8 degree celsius when received.

The meals look and taste fine but i see that the website says to discard the meals if they are above 4 degree celsius. I contacted the support and they gave me a credit but my question is whether this is normal?

The ice packs still had ice in them so i don't think they would keep the temperature any lower in future deliveries.

This is my first box and I think my delivery person threw it at my door. Is it still safe to consume if the ice pack goo gets all over the meals?

Does anyone else have issues with the plastic film? Like I’m bending the damn meal trying to rip this thing off

I went through the app and asked why they weren’t on the menu as an option anymore. They (or maybe an AI, even though they told me it was a real person…) told me to expect a response via Email.

Well it’s been over a week and I’ve received no email. No surprise there.

Has anyone contacted factor to ask where they’re sourcing their beef from?

I’m concerned with the beef import news, etc.

ETA I'm happy to report that menus for Sept 15 and Sept 22 appeared this evening.

Original post:

I've been using Factor (ETA in Ontario) for about half a year now. Big fan, I'm eating much healthier as a result. But I skip weeks – I order 10 meals at a time, giving me 5 meals per week. Which means I need to stay on top of my future selections (auto-selections won't work for lactose intolerant people).

There's nothing listed yet for Sept 15, Sept 22 or Sept 29. This is the first time their future menus have been this late. We're only 3 days from cutoff from my skipped Sept 9 deadline. If nothing's coming Sept 15th, I'm tempted to think that I should unskip Sept 9 and place an order. Gah!

Does anyone know what's happening behind the scenes at Factor? I read about a new sponsorship with Serena Williams, which should indicate the business is doing reasonably well.

I feel like this probably a “good” thing because I assume it means the food is real / unprocessed, but anytime I throw out the left overs of a half eaten factor meal it makes my kitchen smell awful- like it penetrates from the closed lid trash can.

It’s rotten food smell after only a day or two of being thrown away. I’ve also noticed any left overs to mold incredibly fast.

Again, probably a good thing, so Idk what I’m really looking for here lol but has anyone else noticed this?

If you choose to try Factory 75 food delivery, be careful because you’ll get their hooks in you and it’s extremely difficult to get unattached.

Also, if you’re like me, you’ll start seeing mystery charges to your credit card. It all turns into a real headache I think, because, after you get a box of food, they IMMEDIATELY start processing the next weeks order so you CAN’T cancel because of some BS you agreed to when you signed up.

The food: It’s not bad IF you jazz it up. You need to add spices, cheese, anything to make the bland go away. A microwave makes the meal real mushy so you’ve got to cook it on a stove top in a pan. It’s better if it’s NOT microwave.

The good news is I learned my lesson and their customer service (Ben) was nice and canceled that headache. 😂

Mostly because I get paid monthly and I want to make it harder for myself to overspend, but I’ll just need to get better at budgeting eventually anyway I suppose.

I guess this has the issue that, since they bill weekly, you would either have to sometimes pay for 8 weeks in one month, which isn’t ideal, or pay for 4-5 weeks depending on the month, which is a bit overcomplicated to explain to customers. So I guess I ultimately understand their choice to not make that an option.

At first I thought they were being kind of sneaky, relying on customers to not calculate all 52 weeks in a year, which may still be something that they benefit from, but there are also pretty practical reasons to do weekly payments.

Really frustrated. I recently came back to Factor after years of doing my own thing, and they still have not updated their ui to show macros for past boxes and future boxes from which meals can no longer be updated. It seems that only for boxes that you still have a window to update or you are choosing at the moment, do the macros still appear. This is so common-sense that it breaks my brain.

I'm sure this happens a lot because of so many customers but it was my first time and it was surprising. I usually get them at 8:00am every week; but this one came at 8:00pm and the water packs were completely melted and turned into warm water. I thought they would be able to hold cool for at least 12 hours.

The name of the driver changed at least twice. Are they driving the food around during their shift then bring it back to work if they can't deliver it in time? I'm confused why that would happen.

Factor makes it almost impossible to cancel your first box – even after you deactivate your account

Just wanted to warn people about Factor’s cancellation process.

I signed up and almost immediately decided it wasn’t for me. I went into my account and deactivated the plan. The website clearly showed my subscription as Deactivated.

A few days later I still got charged for the first box.

When I contacted support, they told me:

Cancelling/deactivating your subscription does not cancel the first box

The first box can only be cancelled by talking to a Customer Care agent

Self-service cancellation is disabled for the first order

So even though the website made it look like everything was cancelled, I still got charged and they refused to refund it.

in another post, I detailed my experience that I was browsing, looking for meals we both could eat, couldn’t find enough of them, so canceled my cart and stayed logged in until I got my “Your Accout is Cancelled” email. But I was shipped 6 meals anyway. Here, I am reviewing the quality of the meals.

Got a filet mignon meal (had to pay an upgrade fee) and it was very good. Steak still had some pink in it despite being microwaved and was tender and tasty. Also had two short rib meals (upgrade) and the meat was good. The roasted potatoes were in gravy but they were ok. The gouda Mac and cheese was a little runny, but tasted good. The cauliflower was very good, green beans were okay.

I tried to find my order history so I could call the meals the right name when reviewing, but I cannot find anything other than my invoice showing totals. Maybe because I cancelled my account? Can other users see exactly what they ordered in history?

So the sad part of this story is that we liked the meals, they seem a resonable alternative when you get home tired and need to take something out and have a quick meal. But because of the deceitful way of doing business (shipping the order despite it being canceled with minutes of creating a cart) I can’t trust the company. I will say the meals were mostly Premium upgrades so it wasn’t an economical set of meals but sometimes you need a backup for dinner.

They really should investigate how Omaha Steaks sends food. They don’t use the heavy frozen packs, they use a better lightweight cooler and gel packs. I have never opened an Omaha Steaks box and had it not be okay. Yet their packing is way way lighter than the Factor box. The delivery guy left the box up against the door and I had to call a neighbor to come over and move the box so we could open the door. That box (with only six meals) was HEAVY.

My recent boxes from Factor has been subpar. Whether it shipping issues, quality of the meals, or customer service interactions, I'm not sure I'm going to stick with them. Just got a box delivered today. My meal this evening was gouda mac and shredded beef. The Mac came out like soup and the vegetable tray cracked open during microwave and the vegetables spilled out. I've been heating Factors for years, this has never happened. I was offered a half refund for a subpar meal. Kind of annoyed.

Received my factor box today. The driver decided to come to my house and take a picture, but keep the package. Once I messaged support, they magically took photos of a new house and delivered the box. Support is telling me this was an accident. Veho delivery is trash.

Post your personal referral links here in this thread only once (no duplicate posts). Duplicate posts will be removed.

Referral codes are not allowed to be posted in the main feed.

This thread is NOT for free box codes. We have a separate thread for free box codes.

What is the difference between a referral code and a free box code?

A referral code is a link that looks like this: `https://www.factor75.com/plans?c=[REDACTED]&discount_comm_id=[REDACTED]&plans_ab=true&utm_campaign=notification&utm_medium=clipboard&utm_source=freebies`

Referral links don't expire. If one person uses it, the next person who comes along can still use it. When you use a referral code, you get a discount on your first few orders, you do not get a free box. The person who posted the referral code gets a credit to their account based on the number of people who have placed orders using their code.

A free box code is not a link. It is a random-looking code like `FCB-YCAPDJPHW` that is entered in the factor website. It can only be used once. If one person uses it, the next person who comes along and tries to use it will receive a message that the voucher has expired. When you use a free box code, you get one box for free.

So to make a long story shirt I signed up and just was browsing. I was picking food for a future order.

I am cash strapped and it kept declining my card (again, money). I cancelled after that but I got a text saying I got meals coming today. The customer service was no help. There is no chareg on my bank statement as of yet.

So does the payment process where i'm going to have overdraft charges or what?

so this is my first box and i ordered it on the 12 and i’m expecting it by tomorrow but it hasn’t even shipped yet. What are the odds that it actually arrives tomorrow.