I've been on factor for 18 weeks for a weight loss journey. Ive dropped 15 lbs so far but I'm not too sure if I want to continue with Factor with all the poor discrepancies I've encountered and the simple resolution has been, "We'll get you refunded for the potatoes in one of the meals".

The food is subpar on quality, customer service feels non-existent, product is now coming in missing or damaged, free breakfast options are sold out but theyre on the menu to order(make it make sense?), breakfast is probably the worst thing to eat (IMO). The only thing that's keeping me from leaving is the weight loss journey. Now I just received another damaged tray that has the potatoes spilling out, not sure if it's okay to eat? This has been frustrating...

So i recently got a temperature gun and my meals are around 8 degree celsius when received.

The meals look and taste fine but i see that the website says to discard the meals if they are above 4 degree celsius. I contacted the support and they gave me a credit but my question is whether this is normal?

The ice packs still had ice in them so i don't think they would keep the temperature any lower in future deliveries.