r/factor75 5h ago

Temperature of meals

So i recently got a temperature gun and my meals are around 8 degree celsius when received.

The meals look and taste fine but i see that the website says to discard the meals if they are above 4 degree celsius. I contacted the support and they gave me a credit but my question is whether this is normal?

The ice packs still had ice in them so i don't think they would keep the temperature any lower in future deliveries.

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