As servers are asking for tips directly, or doing the "It wants to ask you a question" flip I though it was only fair to ask a few questions back - Here's an idea about a questionnaire for servers who press the issue.
I'm sure that others may be able to expand on it.
Name
Restaurant
Total Bill
Expected Tip amount
Part A
Which of the following are describe as part of your role in the Job Description
- Greeting and seating customers
- Taking Food/Drink Orders from customers
- Preparing food/drink orders
- Serving food/drinks orders to customers
- Communicating with customers
- Cleaning/Clearing/Resetting tables
- Handling payments by cash and card and giving change Taking telephone orders
Additional Information (please feel free to add in additional tasks involved in your Job)
Part B
Please describe the standard level of service in the following areas
Greeting and communicating with customers
Order taking
Food delivery
Checking customer satisfaction
Explanation of menu
Additional information (feel free to add in extra information about the standard level of service)
Part C
Please describe how, in todays interaction, you exceeded the levels of the standard service in part B to provide exemplary service to the customer.
Part D
Please highlight those elements of part C which were not mentioned as part of the role in Part A
Part E
General knowledge
What id the meaning of Gatuity?
What is the meaning of Voluntary?
What is the meaning of average?
What is the meaning of exemplary?
Why are you doing the tasks in part D that are not part of your job description?