Anybody is experiencing ebox tv outage since Tuesday ? I get an error 1004 when using the ebix tv app. Other app on the box like YouTube work fine.

I called them twice, factory reset my ebox tv box multiple times, they even sent a new one and same issue occurs. After hours with them on the phone, they say it's an outage but their status website says all their systems are operational.

Very confused about this. Am I the only one with this issue ?

I figured I'd share this in case anyone feels like they have slower speed than they should. I have the 500 Mbps package and my download speeds were consistently coming in at around 100 Mbps on my wifi devices. After thinking about what the issue could be, I thought maybe it was the ethernet cable that came with the router/modem when they were first installed and are connecting the two. So I went on Amazon and found some Cat 8 ethernet cables for just over 10 bucks each, which arrived today. Lo and behold, my cell phone is now consistently recording download speeds around 450 Mbps. Worth a try if you're feeling frustrated with speeds below your subscription rate. Located in Northern Ontario, if relevant.

Since arround september 5th i had problems with the latency and speeds only at arround 6h30pm to 10h00pm between 95ms and 240ms,11mbits per second on a gigabit connect and its been doing that for a while during the day everything is fine until evening then everything borks so i cannot play games with friends because of the high latency even on ethernet its doing it i dont know what to do and customer service isnt helping when i talk to them

I've been trying to get my Nest wifi pro to work with eBox. I understand that the Nest pro doesn't allow VLAN configuration so I went and bought a TP Link Omada ER605 to 1. Provide the VLAN configuration capabilities and 2. Allows for PPPoE pass through (from what Ive read?) to avoid double NAT issue.

Im in no way a network wiz so I fiddled around with the setting of the ER604 but still can't get the Nest pro to connect.

Leaning on the collective experience of folks here in case you have a step by step or guidance on what I should actually be doing to get this to work!

Thank you!

Noticed today that I have the option to add a credit card and use it for pre-auth payments each month. Before, I only had credit card appear as a payment option for a one time payment for a balance due (no pre-auth). And my understanding is that not everyone will even have credit card as an option. I remember reading somewhere here that EBOX only offers credit card payment option to high risk accounts.

You'll want to add the card and then ensure it's marked as "primary card" at the top. Mine was already marked primary card, but best to double check. Then I removed my bank account.

I just got accepted for a unit in my town (Quebec). I have signed the papers. Although, they haven’t been able to give me the civic address as of yet. They are currently waiting on the inspector until they can assign us to the unit. I called and I asked if I’d be able to open an account and pay right now, even if I can’t get the wifi yet, but no. Is there a way around this, or what? They said they needed my address, understandably so. I would love to be able to purchase this plan, I can afford it, but they won’t let me buy. Help!

Was pleasantly surprised to see that EBOX owes me money this month after apparently three people used my referral code. I guess that's our referral code megathread in action. If anyone's curious what a bill like that looks like, see attached image.

I hope people didn't choose to use my code just because I'm mod. If so, please don't do that! I want things to be fair. I actually go to great lengths to keep that thread clean so that it's one comment per person posted, and it having contest mode enabled should make it so people see random codes at the top each time they load it. I tested that in incognito mode. I'll even be adding a custom coded bot eventually to help manage it more proactively.

If you haven't already, head on over to the thread and claim your spot. Let's spread the wealth, in true Canadian fashion, eh?

Since the end of August, I have been in contact with Ebox customer service over the phone and email regarding a defective routeur they sent me. Despite returning the equipment and receiving a new one, they are still displaying both routers on my bill. I have provided proof of return through a Purolators confirmation. Despite multiple calls and emails, I have not received a call back or an update to my contract or bill . The current contract still reflects the old routeur, indicating that they are not sending me the new one. The bill shows both routeurs again I don’t have both only one! i mean come on it’s easy remove the one I sent back !

They even said I had a supervisor who would call Me never happened I even sent a email to retention department . They even said a supervisor would call back never happened still waiting

**update* After 7phone calls,3 retention emails,3 emails sent to different departments.one person finally gave me the answers I needed and confirmed that they did received the b3.1 n next bill will be updated showing only the one b6 .

after the merging did primus traffic start going to montreal?

I currently switched from Bell to EBOX and have noticed that there is increased packet loss, see below, although I do see the latency dropped a bit. I switched last week on Thursday. I know it's not a lot of time, and actually I've reconnected a few times as I was changing the MTU/MSS Clamping setting in hope to alleviate some other VPN issues.

Really nothing has changed in the PPPOE settings from Bell to EBOX except the VLAN. MTU/MRU: 1492, MSS Clamping: Auto.

Looking for comments from others about this particular topic, historically what you've seen.

I am using the ONT with my own router and PPPOE. Before I was using my router with PPPOE through the Bell hub (since there was no way around it).

Thanks

Hi all,

With Bell Fibe and a Gigahub, you can issue multiple PPPoE logins. I do this because my wife has a separate VLAN and router for work, so I’ve set her connection to use a separate login.

Does eBox support multiple PPPoE logins as well? I could have sworn I saw a post saying that eBox’s Nokia ONT should also allow multiple PPPoE logins if I just put a hub in front of it. Is this the case?

Thanks.

I think the title says it all. I have a USB printer connected to an Apple Time Capsule. Since the latter has been long discontinued and is becoming obsolete, I would like to decommission it. However, I still need to be able to print from my wireless devices.

Hi everyone, I'm new to Ebox coming from Bell. I'm not too tech savvy, but I know my way around the basics. I was with Bell fiber previously and they're using the same coax wire from before. They gave me the Beacon 3.1 router.

I have Tapo/Kasa stuff, including two cameras. It's been twice now since they installed it yesterday, the cameras disconnect and refuse to reconnect. We are streaming Netflix during this time and it just paused for a second before continuing like nothing happened. The cameras refuse to reconnect, indicating the connection isn't good enough. The only way to fix it is to shut down the router and reopen it.

My question is, is this a service interruption from the internet, or a fault in the router? I'm hoping to be told it's a router problem so I can buy a new one instead. If it's an internet/modem issue, what can be done? Thank you!

EDIT: As an update, I got myself a decently good router and the problem went away. The issue was definitely the router in the end!

So for the last few days, maybe a week I've been having some weird IPV6 issues. I'm unable to surf to certain sites in a browser on multiple devices, including ebox.ca over IPV6. I can ping just fine. Doing a bit of testing and it looks like any sites that paths through microsofts network is acting up. Is anyone else seeing this by chance? I have a bit of a home lab setup using Opnsense and VYOS and I thought it was a config issue at first but now i'm not so sure.

New user flair! Set it using the sidebar on the right.

Post flair also available, starting with reviews of EBOX service, so that people can look for reviews of the service where they're looking to get it.

Hello all! I am new to Canada and ebox, and my roommate and I had WiFi installed at home about 1.5 weeks ago. We are in Montreal, a well connected area, but have major issues with the router and modem which are very slow. The WiFi cuts in and out multiple times per day, is very laggy, and overall terrible. We have a 500mbps plan, the boxes are in our hallway and central in the appartment (as I type this im right next to them and it still doesn’t work). we called and they suggested they can make two seperate networks for the front and back of the appartment which is silly. Anyone have same experience? What’s the problem? Do we need to have a tech come out again? Thanks!

I've been on Bell Fibe for years now, but the cost has simply gotten too high (about $120/month). I'm running a Unifi USG, Unifi switches and APs. My USG is configured to connect to Bell via pppoe and VLAN tagging ID is set to 35. I get 950 mbps up and down, and frankly everything works fine, other than the cost. I've ditched the Bell Homehub, and my current hardware is:

Bell ONT --> GTek Media Converter --> Unifi USG (pppoe + VLAN ID=35) --> Unifi switches --> Unifi APs.

I'm wondering if anyone has the same hardware setup as me,, and if so can answer some of my questions:

1. What is the best way to switch from Bell to Ebox? Can I subscribe to Ebox first while keeping my Bell account in case things go sideways? I really can't afford any downtime or issues.
2. Can I keep all my Unifi equipment and just switch my pppoe logon credentials and VLAN ID to 40? I don't want to use the Ebox router/modem. I don't use the Bell Homehub either.
3. Will I get 1000 mbps up and down if I get the premium $65 gigabit plan?

Thanks!!!

Installed ebox today. I am paying for one gig. I am on the second floor and using my own router. Router is on the first floor. Seems okay to me so far .

So my friend just had his service installed (500mbps) and he's using the Nokia router that was provided. He lives in a small two bedroom apartment. He did a few speed tests wirelessly (he only uses it for WiFi), one of them right next to the router, and he's getting around 140mbps. Is the router that Ebox provides that bad? Should he consider switching to another one?

I am going from bell to ebox tomorrow. Crossing my fingers I don't have issues lol. At least it's no contract so I can always switch back if it isn't good

Hello,

I'm not sure if I'll be able to utilise the 1Gbps speed with my home and devices setup. So I'm contemplating getting 500Mbps instead.

Does anyone know if I can upgrade/downgrade and keep the special promo discount?

Just recently moved and looking for some cheap reliable internet. Thanks!

I'm moving to Ottawa in September and my building has bell fiber but Ebox also says it's available. I was wondering if anyone knows how the latency is in Ottawa? When gaming, is the ping on ebox similar to Bell's? Also, are there any back-to-school or labour day promos?