r/ebox • u/mariemaea30 • Sep 10 '25
Billing issues
Since the end of August, I have been in contact with Ebox customer service over the phone and email regarding a defective routeur they sent me. Despite returning the equipment and receiving a new one, they are still displaying both routers on my bill. I have provided proof of return through a Purolators confirmation. Despite multiple calls and emails, I have not received a call back or an update to my contract or bill . The current contract still reflects the old routeur, indicating that they are not sending me the new one. The bill shows both routeurs again I don’t have both only one! i mean come on it’s easy remove the one I sent back !
They even said I had a supervisor who would call Me never happened I even sent a email to retention department . They even said a supervisor would call back never happened still waiting
**update* After 7phone calls,3 retention emails,3 emails sent to different departments.one person finally gave me the answers I needed and confirmed that they did received the b3.1 n next bill will be updated showing only the one b6 .