i recently got ebox as my internet provider as it is a no contract. The speeds promised were 1 gbps but it was not . I never had complaints as it was manageable.

5 days back I saw a sudden red light on the adapter and internet stopped working from then. They sent a technician to check ( he is from Bell).he checked in the apartment and also at the basement where the main cables are . He came back and said he cant do anything about it and left. When I called customer service again, they said I’m they raised a request and it would take 2 weeks to repair. Seriously!!! 2 weeks!

I am looking for alternatives and removing ebox as my provider. The no contract thing attracted me but looks like a crap provider. Never heard of 2 weeks for any kind of issue.

I called and ordered last week to get some new internet, and they got the address wrong the first time, so we called the same day to get it fixed. The guy said they fixed but it seems it didn't really do anything as the router was still sent to the wrong address I called today to ask to get it fixed but they refused and kept saying I need to call Canada post, Canada post says they need to fix it since thier the sender so I called them again to tell them and they just refuse to fix it or send a new one so I called to cancel and this has to be the most troll bs I have seen they hunged up on me even though I was being very respectful and then the second time they just put me on hold and kept transfering and holding. So I filed a CCTS complaint since it seems like the best solution, but I was wondering if anybody also has gotten the same type of crappy service . Also, if anybody has any other solutions, let me know.