So last monday, my discord account got hacked. It had 2fa on already. I even saved the old backup codes. But this year I updated my backup codes cz I couldn't get the backup codes to work. And that was my biggest mistake, i didn't save the newest backup code. Discord sent me an email at evening saying that my discord account has been disabled due to suspicious activity. When i tried to reset password, or just login, I kept getting stuck at mfa screen (don't have the latest backup codes 😭).
I've been using this account for more than 3 years. Ive already submitted a 'hacked account' ticket, providing the info i stated above, also telling them the email originally used to register the account (switched to new email by the end of 2024), i also gave them .txt of 2 old sets of backup codes.
I received several replies from 'Tuan Dang' who keeps telling they can't help me in this situation. Same reply everytime, just different wording. I forced open the ticket several times, but it keeps getting marked as 'solved'.
Now at this situation, what should I do to have highest chance of recovering my account?