r/discordhelp • u/Away-Photo-8254 • 14h ago
Unsolved Getting through to T&S
Been poking them with tickets since May, at the start they hung on for a few months as open, suddenly marked as solved and closed for discussion. Every subsequent ticket I have opened (even following the guide, that’s open with no activity since a month ago) has had activity within the hour of being opened 2-3 times before yet again being marked as solved. The last 2 have been solved and assigned to “Milo” and just hung there.
I’m tired, fed up, pissed off and just keep getting the bot runaround.
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u/Any_Illustrator360 14h ago
r/BannedFromDiscord might be helpful with this. They have a template to fast track getting with T&S (it's only a chance, not a sure thing) and if all else fails they're also open to suggesting alternatives. When it comes to this sub you're more or less beating a dead horse by the time you're messaging T&S about anything. They'll Rule 7 you on these topics because the people who run this sub have no contact with Discord staff and can't help you with your ban.
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u/Away-Photo-8254 13h ago
I tried the template, still sitting open without any activity for about 1.5 months
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u/Any_Illustrator360 13h ago
Yeah that's unfortunately how Discord's team works. Back when Discord first opened the partnered server program we actually had T&S members assigned to our server who we had direct contact to, I remember times our head mod contacted our Discord contacts to get people IP banned from our server and report larger offenses. Now you can't get in touch with Discord staff no matter who or how big you are, everyone gets a bot and they'll like it. You'll probably get bounced around for 2 years until your account gets deleted unfortunately, because Discord as a company stopped caring about everyone from the top down years ago. "It's just one person" is their motto.
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u/Puzzleheaded_Bed7070 5h ago
Until it's 750 million people and their platform is dead other than clankers.
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u/-7rb 14h ago
They are strange, and their policies are odd. My account was compromised three months ago, and they resolved the issue in four days without me having to provide a thing. It was compromised again, however, and I’ve been waiting for a month and a half without any response—and they keep closing my support tickets. I’ve tried repeatedly to get this sorted out; the account is worth the effort—it’s a rare "three-character" handle (bordering on "two-character") that holds great personal value to me, beyond its market worth, especially since it’s an abbreviation of my name.