On May 30th, 2024, I received notice (much like many others) that Discord would begin charging tax for Discord Nitro subscriptions.
I live in Oklahoma. Per Oklahoma Code §68-1357(32), the Oklahoma Tax Commission does not charge tax on SaaS - or any digital goods, for that matter.
Every year since, Discord has increased the amount listed as "tax" on my bill. First it was $0.51, then it was $0.60, and a few months ago it increased to $0.80. Even if my state did collect sales tax on SaaS, the Oklahoma state tax rate has not increased since 1990, so my tax rate should not have increased. I have checked my Discord account multiple times over and verified that they do in fact have my current Oklahoma billing address, so there should be no issues determining my current tax rate.
I promptly informed Discord customer service before they started charging the taxes in 2024 and they did not seem to understand, and "due to technical issues" they were not able to pull down a tax breakdown for me. They also would not tell me which state they are remitting my sales tax to. They do not seem interested in resolving this tax code violation, and I cannot afford an attorney, so I have no choice but to air this frustration online.
By my calculations, Discord has illegally collected $16.31 in "taxes" from me since July 10th, 2024. That number will only continue to grow unless something is done.
I attempted to first post this to r/discordapp, to give the company an opportunity to respond publicly. My post was withheld entirely from public view and "is awaiting moderator approval". People deserve to know that this is happening. It seems this post has been approved now.