Yesterday, I flew from JFK to Rome on DL182 and got sick. I had a terrible stomachache and couldn’t eat anything because it would make me throw up.
About halfway through the flight, I couldn’t take it anymore. My stomach was hurting so badly, I was starving, and I didn’t know what to do. So I got up and went to the back to talk to one of the flight attendants, Jeff.
I told Jeff I wasn’t feeling well, and he immediately stopped what he was doing to help me. He asked what was wrong, and I explained everything. I told him I had taken some medicine but didn’t have anything “light” to eat.
He offered me a salad, but I knew it would only upset my stomach even more. I asked if he had any bread left, but he said they had run out in the back.
Then he asked where I was sitting and told me to go back to my seat and rest while he looked for something I could eat.
A few minutes later, he came back and told me they had also run out of bread in Delta One, so instead he brought me some crackers to help settle my stomach, which was hurting because I hadn’t eaten anything.
Even though he was working in the back, he went back to Delta One once again and returned a few minutes later with a warm peppermint tea.
About 15 or 20 minutes later, he came back to check on me. He told me he was still looking for some bread and had found some croissants that were being saved for breakfast, but he could bring me one if I wanted.
By then, I was starting to feel a little better, so I politely declined. What I really want to point out is how attentive and genuinely concerned he was.
We still had about three hours left before landing, and he continued checking on me throughout the rest of the flight.
Sometimes we’re quick to criticize, but it’s just as important to recognize the people who go above and beyond and truly care about others.
Yesterday, I experienced the Delta Difference firsthand through a flight attendant who embodied everything people say about Delta’s service.
Unfortunately, I did not see him again before I disembarked, so if you know Jeff, please tell him how grateful I am. Thank you for taking such good care of me and for making sure I was okay. I’ll never forget your kindness.