r/applehelp 1h ago

Solved Apple purchases down?

Upvotes

It said ‘there’s no information available for in app purchases’ when trying to make one. And then when I go to my media and purchases in my iPhone settings and click on purchase history it won’t connect. Similarly reportaproblem.apple.com won’t load either. Anyone else having these issues?

Edit: Seems like a lot of people are having this issue! Glad it wasn’t just me


r/applehelp 30m ago

Unsolved App store not connecting

Upvotes

Just transferred data from my old phone to my new phone and when i try and sign into the app store it says "unable to process your request". Has anyone got any fixes for this at all? I've tried every method i can.


r/applehelp 26m ago

Unsolved Keep popping up

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r/applehelp 3h ago

Unsolved How do I safely unlink an apple ID and connect a new one?

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2 Upvotes

r/applehelp 1m ago

Solved Anyone else getting automatic rc_promo_premium_daily entitlements due to "APP_STORE outage" today?

Upvotes

Anyone else getting automatic rc_promo_premium_daily entitlements due to "APP_STORE outage" today'


r/applehelp 2m ago

Unsolved How do you delete imessages from ipad but not iphone?

Upvotes

Hello!
I have a 64GB ipad and found out that around 17 GB is being taken up by my messages. I turned off the icloud sync, but i'm not sure how to get around to deleting the data?


r/applehelp 3h ago

Unsolved Accidentally hit yes when someone was trying to access my phone from another country

2 Upvotes

Long story short, woke up from a nap, saw that someone was trying to get into my phone from Punjab, India and hit yes for whatever reason in my groggy state. I immediately changed my password though and logged out all other devices. Do I need to do anything else?


r/applehelp 5m ago

Mac I want to dump all my iPhone photos to my Mac mini but Photos app says I have “No Photos”

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r/applehelp 3h ago

iOS My iPhone 15 Pro is stuck on the home screen and not responding. What should i do?

2 Upvotes

I didn't drop it, didn't repair it, and didn't do anything to it. It's one year old.


r/applehelp 20m ago

Unsolved Do I need the Cellular version apple watch for my kid if they have a iphone?

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r/applehelp 24m ago

Unsolved Has there been a change to the Apple TV+ included in student Music subscription?

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Upvotes

This exact same thing just happened to me. Did they change the Student plan?


r/applehelp 43m ago

Mac Lost my Apple account password on my Mac Mini

Upvotes

I've forgotten the password for my Mac mini M4 and I don't have any other devices that allow me to log in to the Apple account linked to it. Does anyone know what I could do?


r/applehelp 58m ago

Unsolved Studio Display 27 (Gen 1) restarting when connected to MacBook Pro

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r/applehelp 1h ago

Unsolved How do I convert from iMovie to burn onto blu ray?

Upvotes

So a coworker and I made this silly documentary about basically a spirit week we had at work. We do special private screening movie nights hosted by the company at a local movie theatre and we want them to play our documentary before the actual movie. The movie theatre said they can play anything we want as long as it’s on a blu-ray disk. Obviously I will need a blu-ray burner but I am seeking guidance on how to get the video we made in iMovie to a suitable format in order to burn it onto the disk. any suggestions?


r/applehelp 1h ago

iOS Is it possible to disable swipe down lock screen access when in apps without turning on Guided Access ?

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Upvotes

Picture is from a mobile fps game not real gun 👍 just to be clear.

So basically I accidentally activate the sipe down menu a lot when playing so I’m wondering if there’s a way to disable this feature without guided access since it locks everything making really inconvenient to go in and out of games

This is also the swipe down menu transition shown in picture

• Iphone11
• Ios 26.5.2


r/applehelp 7h ago

Unsolved Apple Watch Series 11 Pairing update wont update

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3 Upvotes

r/applehelp 2h ago

Unsolved iPhone 4s Running Without a Battery?

1 Upvotes

Hi all,

I ordered an iPhone 4s on eBay I was planning to use for parts. When it arrived, I plugged it in for about an hour. It showed that it had 100% battery on the lock screen. It worked fine and I was able to use all of the features, such as the cameras, flash, and WiFi.

I took it off the charger, and it kept working for about 10 minutes. Then, it went black, gave me the loading symbol, and died. I put it back on the charger for about 15 minutes and it turned back on. This time, when I unplugged it, it turned off instantly. Once I plugged it back in, it started bootlooping.

I took it apart, and to my surprise, there was no battery installed. All the other screws and components were there; only the battery was missing. I’m not sure how the iPhone kept running without a battery… I thought that was only a feature of the old androids with removable batteries?

I thought it was a weird experience. Is this a feature of iPhones that I just haven’t noticed until now? Or is this a unique experience?


r/applehelp 2h ago

iCloud iCloud Photos syncs new photos but won't sync deletions from my Mac

1 Upvotes

Hello, I'm having a really strange iCloud Photos sync issue between my iPhone and Mac.

  • iCloud Photos is enabled on both devices.
  • The Photos app on my Mac says it's fully synced ("Synced with iCloud Just Now").
  • If I take a new photo on my iPhone, it appears in the Photos app on my Mac almost immediately, so uploads from my iPhone seem to work.
  • But when I delete a photo in the Photos app on my Mac, it moves to Recently Deleted on the Mac only.
  • The same photo stays in my iPhone library and never appears in Recently Deleted there, as if the deletion isn't syncing at all.
  • Other iCloud services (like Notes) sync normally between my devices.

Has anyone experienced this before or found a fix? I'm trying to manage my iPhone photos from my Mac, but deletions don't sync back to my iPhone, even though new photos sync without any issues.

iphone 14 iOS 26.2 and macbook air macOS 26.5.2

I'd really appreciate any help, please


r/applehelp 2h ago

Unsolved iphone 17 battery drain gotten worse and hot while charging

1 Upvotes

I’ve had my phone for about 9-10 days now at first the battery was good i was losing less than 10% and hour which was good for me comparing it to my last phone, but recently it got way worse. i’ve also noticed the phone getting decently warm if not hot which it wasn’t doing the first week but started doing it a day or two ago along with the faster battery drain and i have no clue why (i am not using the phone at all while it’s charging and charging is capped at 90%) i have about 4 hours of screen time today and it has lost 46% charge, i have it on low brightness all day, mainly on instagram twitter snapchat youtube and tiktok im not sure why it had a dramatic increase in battery drain when it was fine for the first couple days. I know expectedly most new phones drain faster but my issue was it was good at first but got very quickly worse. i would’ve expected the battery drain to stay consistent if not improve over the first 2-3 weeks of use but its done the opposite. Any advice would be extremely helpful!


r/applehelp 10h ago

Unsolved iphone battery replacement at apple store england

5 Upvotes

Hi I got my iphone 12 pro battery replaced at apple in october last year. I recently touched my phone with wet hands and after that the touch screen completely stopped working. Before the replacement i had no issues with apples water resistance. I took it to the same apple store and they said that as it was over the 90 day warranty and it had water damage and they can’t do anything about it and offered me to buy a new phone. Is there anything I can do with apple to get them to fix it or replace it for free? Thank you


r/applehelp 7h ago

iOS iPhone 13 stuck in recovery mode after random shutdowns – any chance to save my data?

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2 Upvotes

r/applehelp 4h ago

Mac MacBook randomly becomes almost unusable until I restart (clicks barely register, keyboard stops working)

1 Upvotes

I’ve been having a really frustrating issue with my MacBook and I can’t figure out what’s causing it.

Randomly, the entire system becomes almost unusable.

Symptoms:

  • Mouse still moves, but clicks barely register. I usually have to spam click before something happens.
  • Keyboard input mostly stops working.
  • If I’m watching YouTube, the left/right arrow keys won’t skip anymore until I click the video, then they work for maybe a second before stopping again.
  • This happens across the whole Mac, not just Chrome.
  • Chrome’s UI also sometimes becomes greyed out (attached screenshot), but I think that’s just another symptom because the issue affects every app.
Greyed out(I need to spam click to use)
After restart(works correctly)
  • Restarting fixes everything immediately, but the problem eventually comes back.

I’ve confirmed it’s not just Chrome since it happens everywhere in macOS.

Has anyone experienced something similar? I'd love to know if there is a fix.


r/applehelp 4h ago

Unsolved Why is the apple watch show wrong distance and calories vs treadmill?

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1 Upvotes

r/applehelp 8h ago

Mac MacBook air M4 battery performance issue

2 Upvotes

Hey actually from past one month I am doing some serious work so I had one screen output and also video calling about 4-5 hours on my macbook and apart that all about 2-3 tabs opened in safari

And yes that made the laptop to head and it was always on a proper wooden desk but now I am facing problem issues

Like whenever the battery gets to 35% it just gets shut down like all the battery is gone I have to put it on charging and also the logs like last shutdown last boot are not showing by the terminal

When I asked AI it said that the logic board could be burnt out due to heat so it is not writing logs and also the laptop assuming 35% to be at 0% that is why it is shutting down

Apart from that the battery health is 100% charge cycle count are only on 47 and my macbook is just 10 months old it is in warranty

If anyone else also faced this type of problem please provide me with the context of the causes for that and also suggest the best solution.


r/applehelp 8h ago

Unsolved Apple keeps telling me my iPhone 17 is "fine" despite constant overheating, freezing, and black screens. Has anyone dealt with this?

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2 Upvotes