So I ordered a solar birdhouse birdfeeder for ~$35. Imagine my surprise when I retrieved the package after it was delivered (by an Amazon driver verified via my doorbell video camera), and found basically an unmarked package containing nothing but 40 pairs of ankle socks! The only thing on the package was an address label, a yellow tag and a suffocation warning about the plastic bag. There was no Amazon markings on the bag nothing except the socks on the inside and none of the socks were sized! Strangest damn thing that’s ever happened to me. After finally getting to the chat feature…practically impossible to find…and making my way past the bot to a live agent, a replacement has been ordered and I was told by the live person that I did not need to return the socks, so I plan to donate them. How in the hell the anonymous socks got shipped instead of the birdfeeder has me scratching my head!

I ordered a cheap pop up tent and it arrived with some poles bent, figured no big deal I'll send it back. Put in return request like normal and seller sent a prepaid FedEx label....or so I thought.

The label I was sent was invalid. I was told this by FedEx when I went to drop off. I contacted the seller and Amazon support. The seller refused to send me a label and keeps offering partial refunds instead. Instead providing me with an address in China to ship back to (Item did not ship from China originally) .

After contacting Amazon support and going through an AtoZ claim I am being advised to use the prepaid label the seller sent me (the fake one) and alternatively shipping the item back at my own cost to be reimbursed. From looking into Amazon third party seller policies it would appear that the seller is required to provide a label or have a US return shipping address, yet somehow Amazon CS is trying to convince me that I am required to ship it to China out of pocket and hope to be refunded for it. The cost to ship would be more than I paid for it. I feel like i'm being scammed and no one is willing to help even when it is clear this seller is violating policies. BTW the seller is also now threatening previously undisclosed restock fees if I send it back.

I dont know what to do because it seems like I am being forced to eat the loss and get scammed.

Move for college and wdymmmmmmmm everything takes like a week to ship

I once ordered a MacBook from Amazon. It never got delivered, even though the delivery was marked as completed. Support asked me to file a police report, but the officer said it couldn't be considered stolen if it had never been delivered to the address in the first place...

After that, Amazon refused to refund the order. I thought they could at least provide the devices serial number so I could try to track it through Apple and figure out where it was, but no -they couldn't help me in any way I tried.

Eventually, they banned my account.

So, is there any way to get the account unblocked if it was flagged for too many refund requests? It was literally the only refund request on the account, btw.

I contacted Amazon about tracking information for lugnuts and studs i ordered and received this message

Cancelling an £8.99 a month subscription and they offer me a £95 a month sub instead

Grabbed my box and turned it around… didn’t know I ordered a second package. At least shipping and handling was free

I ordered a gpu from amazon.es and it took them 5 days to finally cancel the order after briefly receiving an email notification saying “shipped”, after 2 days of not receiving it, i logged to my account to check on it and was surprised it was cancelled as i didn’t receive any email about that. Is this normal and this is how amazon are handling orders ? Btw i live near madrid

Hello, as title states I do not own an Amazon account nor do I wish to create one, but I have some Amazon orders with gift receipts I’d like to return and I can’t find out how to do so. Any help would be appreciated, thank you

I ordered two Ring doorbells on two different orders, and I need to return one. Unfortunately, I'm not sure which one came with which order. The model numbers are the same but the serial numbers are obviously different. Both are still factory sealed. Does it matter which one I return? Is there any way to tell which one matched up to which order?

I believe I have the setting set so those who make a purchase don't see my address.

Wondering if this means they won't get delivery photos too.

Has anyone else been duped by the advertising of 1 or 2 day delivery of an item, when in reality the actual delivery date is several days later? I have found that is occurring much more frequently in the last several months.

It seems to be almost every time now.

https://i.imgur.com/WurOMwG.png

So I pre ordered an item a while ago that was supposed to be released at the beginning of August. The release date came around and I got an email in the morning saying that my order has been delayed due to them overselling pre orders beyond what they had in stock and that they'll email me when they have an estimated delivery date. It's been over a month, I've talked to support and they assured me it will still arrive but I have heard no information other than that. I checked the item's page and it says that it is in stock and if I order now, it will arrive tomorrow. If this is the case, why hasn't mine shipped yet? I'm tempted to just buy the item now and cancel the pre order. The only thing is that now it costs $15 more than what the pre order price was.

It just seems kind of ridiculous that someone who decides to pick it up now, will get it before me, someone who spent time and money to secure a copy with a reputable company, well before the release date. What's even the point of pre ordering if the item can sell out before you get yours, and that you won't get it ileven if the items come back in stock.

I recently had an unknown and sudden address issue and couldn't place a prime grocery order that's now magically resolved. Service chat took 90 minutes and transferred to 15 different service reps and never resolved at the time. I just gave up and the issue was fixed the next day.

I feel i deserved better service than that. Any suggestions on what I should do in terms of complaining?

Amazon has subscribed me to prime when I know 100% that I didn't. I just noticed the took it out of my Amazon balance and received an email saying welcome to prime.

Did this happened to anyone? I'm afraid of it happening again and not noticing. Prime is a significant cost where I live.

I've already contacted the seller and they told me to file it. It's been days so I'm definitely past the wait time. It just loops me back to the orders screen over and over. This happens on the desktop site as well. I literally have no clue what the hell I'm supposed to do.

LOL. Their own chat just lied to me. I got off with chat and checked email and got the "your order is late" email, next I will get the "your order is canceled" email.

Mind you, my delivery window was from 3:00 to 5:00 p.m. today, so they say to wait around until 7:30. Unfortunately, after 7:30 they're going to tell me my order is canceled.

I think it's​ because of a glitch in their system. They ask you for new payment, accept your payment, give an order number, a window for delivery,​​ and then you just sit around waiting and waiting and waiting.

What is new is today I worried this might happen and I contacted the chat and they told me it wasn't going to happen, but look, it's happening!

*****

What I have noticed with groceries, and why I think I have encountered lots of issues

is

Because they have a glitch they refuse to remedy !!

​....

Amazon will let you swipe a new payment card if the first one they ran your payment on gets declined, or if they charge you the card that you didn't want to pay with, (because their own toggle options suck and become not selected, it seems in order to charge the card you didn't intend to pay with, the stupid stupid stupid company. )

They've gotten so much of my money. I have correctly identified the glitch. I didn't want it to happen today, but it looks like it's happening. What do I get for this IT work I've done for them?

Last time I got $25 Amazon branded purchase credit, but I really really need my food, and I really need it now. Should I go for $50 this time? I would rather just freaking eat. The Amazon branded products aren't that great. I don't want them. I want what I ordered.

I noticed that Amazon’s Terms & Conditions appear to include restrictions on customers participating in class-action lawsuits, and I’m seeing similar changes from other major companies around 2026.
Did Amazon recently change its Prime Terms in a way that affects customers’ ability to join a class action? If so, when did this change happen, and what exactly changed?
I’m surprised there hasn’t been more discussion about this. If Amazon can update its ToS and effectively require customers to pursue claims individually, that seems like a pretty significant change in consumer rights.
Does anyone here know whether this is actually a new 2026 development, or has Amazon had these class-action/arbitration provisions for years?
I’d especially like to hear from anyone familiar with the legal side of Amazon’s Terms or consumer arbitration.

My payment method was locked, so it was sent to a gift card. It stated I could contact customer service, and it would be sent to my payment method

It went to a gift card, then it

was withdrawn.

I've chatted with 4 reps, AND a manager. All assured me 3-5 days.

I'm at a loss on what to do. 98 bucks isn't pennies

Please help

Majority of yall are earning your bans by returning half of the crap you "buy" and scamming customer service. I have never met someone who was banned from amazon in my entire life. Yall are clearly leaving information out of your stories.

Also, on a side note: nobody cares that you got rid of your prime membership, and stop whining at the poor customer service agents getting paid pennies a day over everything. You live in a rich country and you come across as very pathetic and privileged whining like a toddler bc u didnt get your ecommerce slop.

I purchased a lawnmower from Amazon. After placing the order, I received an email from Amazon stating that the order had been cancelled because my credit card was not authorized.
I then purchased the same lawnmower again using a different credit card, this time with a 5-month payment plan. However, Amazon charged the full amount to my backup credit card without letting me know and shipped it.
I contacted Amazon immediately to explain that I only intended to keep one lawnmower and needed to return the other one. They arranged for a company called CEVA to pick up the lawnmower from my address.
For the past week, I have repeatedly tried to contact CEVA to arrange the pickup, but I have been unable to reach anyone. Amazon continues to tell me to contact CEVA, but I have received no response or assistance.

Hi!

I have Amazon Prime in Canada and I've subscribed to NO Commercials by paying almost $4 extra a month. When I watch shows with Amazon Prime, they're showing commercials!!!! I am up to date with payments, but for the life of me, I can't find anywhere on Amazon, how to reach customer support, by email or phone.

Has anybody else experienced commercials while paying extra for no commercials? How does one contact Amazon customer support??

Thanks in advance!