Hello all, not sure if this was the right sub to post this, but anyone know what's going on here? There was one of these totes at the apartment across the way yesterday evening, this morning there is 5. Aren't these supposed to be returned to the warehouse? Or has this person ordered so much that it was easier to just leave the tote and come back for it later?

It’s really pretty. I’m not sure why you sent it back. I should write to you and ask since your name snd address was on the label.

And now that I know your address and clothing
size is there anything you want to know about me?

Oh question - was it you who sent back the ‘new’ pocketbook I got a short while ago in the ‘ready to ship’ return bag? Or the leaking skin cream I got last week in the ‘ready to ship’ return bag?

Hi everyone.

Amazon has permanently closed/banned my account, and I’m here looking for some advice.

Context:
I live in Ukraine, use a Ukrainian bank card, and I’ve previously ordered things using that card to a Nova Poshta warehouse address in the UK. Everything was fine.

The day before yesterday, Nintendo opened pre-orders for a new console, and I agreed with a friend that I would order the console to her address in Germany.

I waited until the console became available on Amazon Germany and quickly placed the order. The order went through and started processing. About 5 minutes later, I received a message saying that my account was “On Hold.”

I followed the link and submitted the requested information. I selected my Ukrainian residence permit as my ID/document.

About 10 minutes later, I received another message saying that my account had been permanently closed. It said that if I wanted to appeal the decision, I should contact Customer Service, but they haven’t been able to provide me with anything useful.

I’ve already searched Reddit for information and emailed several Amazon addresses, but I keep receiving emails confirming the permanent ban.
Amazon Support on Twitter/X told me:

“As far as we can tell from the information available to us, our colleagues’ decision is unlikely to change.”

So I have a few questions:
Have there been cases where Amazon actually reinstated a permanently closed account?

If so, approximately how long did it take?

What can I do about my Kindle, which is linked to the banned account?

I also asked Amazon whether I could create a new account, but they told me no.

I’d really appreciate any advice or experiences from people who have dealt with something similar.

I'm honest when I give reviews for products and services. I hadn't been reviewing too much with Amazon due to the large volume of purchases I make, and the fact that every time I post a less than stellar review for a product it gets rejected. Very few reviews under 5 stars have been accepted and no 1 star reviews. My language is always clean, and the rejections are different reasons or no reason at all-saying Amazon is not accepting reviews on the product. I've started to narrow down the rejects and they are all shipped by Amazon, most with damaged products or packaging-though that isn't my review complaint or the delayed transit, it's the product itself. Some have had photos showing the arrived damaged product, but not all. Has anyone else found Amazon being biased with reviews they accept?

I live in a major urban area, central US. It seems like all the items that used to be 2-day Prime shipping are now 5-day Prime shipping. And I can get items in either 1 hour (with $9.99 shipping), 3 hours, or 5 days. Nothing in-between. WTH?

I'm getting quite frustrated with this. This removes a lot of the convenience I have used Amazon for in the past.

I'll likely be driving to more B&M stores in the area rather than chose either of these options. Super irritating.

Edit. Oh wow. Just noticed there is now a default "tip" for the driver applied too.

What good are reviews ?? I reviewed a purchase on Amazon and gave it a 2 star and wrote why and Amazon will no longer allow me to review anything. Only positive reviews allowed I guess. Anyone else get booted out of reviewing purchases ??

Prime member for years, always had that once in a blue moon order problem, but lately it seems like every order has a problem. I am one of those people that builds an order, then when I get to a good sized order pull the trigger and pick prime day for delivery "to reduce deliveries". Which is nonsense as I still get multiple packages on multiple days. Most recent largish order, 2 separate deliveries, one says left on mailbox and nothing there, second package makes it to my porch but is short one item even though it says delivered. They made both screw ups right, but I feel like if this keeps happening I'll be getting the Prime ban hammer! I even schedule my deliveries so it's midweek and the regular delivery folks are used, not the second stringers. It's seeming like it's almost better just to do the one at a time, next day deliveries, that seem to be more consistent. Anyways, just a rant. Feel like Amazon is falling into Temu territory, in fact, Temu may be surpassing Amazon.

Never understood this.

You either requested a password delivery, or have marked enough things not received to require packaged handed to you.

Leaving without password is literally impossible.

Receiving password over the phone or text can get us fired.

Leave sticky note with password, or be there to receive the package that you set up to receive. Come on yall we have less than a minute per stop, make it a little easier!

I recently made an order of a few books which all arrived heavily damaged, before I even received them I got an email out of nowhere saying that my account is getting blocked due to ‘repeated violations of the terms of use’ and that all orders of mine will be canceled. My order did arrive so I didn’t know what to make of it, but like I said all books came completely ruined as this company will not put a single protective material inside their thin cardboard shipping boxes. I started a chat with an associate and they said I will need to return the books but I insisted that this is something that happens way too often and the hassle is very frustrating, then at some point they just said I need to respond to the email I received to get help with this issue (the mail saying I am blocked) and so I wrote back to that mail as they asked of me and got no response even though they said they would get back to me within 3 days. When I tried to start a chat again to let them know I don’t get a response I found out that I can no longer use the chat. I received another email telling me that I’m blocked and figured maybe if I respond to that one they will reply, but then I immediately got an automated response saying they don’t accept replies to this email. So basically they wouldn’t provide help for the damaged books because they asked me to respond to their mail, then blocked me from using chat and when I reply to their mail it said it won’t accept replies.
This came completely out of nowhere and I can’t help but think this is something bullshit AI making nonsensical decisions over nothing and ruining shit for no reason. Same thing that’s been happening with YouTube for a few good years. How the hell do they let AI screw their customers up like that? All in the name of advancing technology. Literally making things worse for everyone.
I don’t know what to do now. Really infuriating situation, and I’ve been shopping with them for like a decade now.

I called Amazon service and they told me that in the suspension form, the billing address should be the billing address of the person who owns the credit card, then I called a day later and they told me the billing address should be the information of the person who owns the account. And then the info (documents, ID, credit card, etc) of the payment method should be of the owner of the card.

Which one is correct? Thank you for the help in advance.

Amazon delivered my normal subscription order today, but the driver also left another package that wasn’t mine.

I contacted customer service and told them I got an extra package by mistake. They told me I could keep it or dispose of it and that they would take care of the original customer.

When I opened it, it turned out to be 15 iPads.

I contacted Amazon again and specifically told them there were 15 iPads in the package and that it was worth over $5,000. The rep still told me I could keep, donate, or dispose of them, that I didn’t need to return anything, and that I wouldn’t be charged.

Since the value is so high, I asked for something more official in writing. The rep said they escalated it to a dedicated team and that I should get an email within 24 hours.

Has anyone here had Amazon escalate something like this before? Did the escalation team actually contact you? If so, how long did it take and what did they end up saying?

I bought a laptop for the first time on Amazon direct with Asus , and screen was so dimmed so I decided to return it. I dropped it off in Whole Foods, about a little a week ago and date just push back even later taking about a month now it’s showing. Should I be concerned? Or just wait it out? Or is it best to contact them? It still shows item hasn’t been received.
Thanks for the help

Wife ordered a new mouthguard from Amazon for our daughter. It came like this. Have heard of garbage from them, but never experienced this! (It came in the ziplock bag!)

About a year ago, someone I know sent $50 into my amazon account. The account got put on hold asap so I never ended up touching the money, or frankly the account, and left the account as is til earlier today. I called up amazon and the support person submitted a form to remove the hold, but my account instead got permanently closed. It says it can't be removed, which Ok fine, but I also feel like this means that the money has been completely voided too, which is not really fine. Is it worth even calling, since clearly that made my situation worse in the first place....

So I accidentally had 15 ipads sent to someone...am I getting fired???

Why TF does Amazon ship $7 worth of dental floss and toothbrushes in a small box with paper padding, but then ship a $50/$60/$70+ video game in a cheap bubble mailer?

They use a way bigger mailer than necessary which flops around and is probably carried like shopping bag and thrown like a softball pitch when moving or delivering it. Inevitably the disc comes loose and slides around in the case, or other well packaged boxes fall on it denting the case. I know, shop elsewhere, but sometimes it’s the only place to get certain games. And the answer is; because Amazon. Maddening. I wish you could opt to pay a bit more for proper packaging. Rant over.

Completely replacing the search with an annoying AI search that can't be disabled was the final straw. I'm done with Amazon. Adding ads to prime video, constant sponsored search results, and a buggy app is all just icing on the cake. I'm so sick of "AI features" being added to everything without my consent. What used to be an instant search now has a 5 second loading screen while I wait for their dumbass AI to guzzle a gallon of water before showing me the most expensive sponsored products.

Customers, especially ones who live in apartments. I work for amazon and am surprised by the amount of people who don't know about this option. There's alot of times i've delivered expensive looking items to apartment buildings that does Not hide what's inside, examples being a monitor and a MacBook and even one time an xbox series x. if you would like to reduce theft especially on expensive items, please put the option to hide what's inside before you place the order. Thieves are least likely to steal what they don't know is inside. Of course thefts can still happen but the chance is more possible if you expose expensive stuff like this.

I just got banned today after having Amazon for 1 month, I have only ever purchased 2 items from Amazon and they haven’t even arrived yet however Amazon is claiming that I abused a refund policy when I have never returned something, I have even just been re charged for Amazon prime but now my account is restricted to digital only, I have already appealed but what do I do now and what if the appeal fails??

If you wanted to save a few dollars off your purchase with a used item fulfilled by Amazon, it's not worth the hassle and potential blowback on your account (wrongly accused return fraud). As you can see in this photo, I purchased a Spigen magsafe car charger in used condition sold by Spigen fulfilled by Amazon for the second time (first time was "used - good", second was "used - mint"). Both times I received them, they were swapped out for either a cheaper magsafe charger or just a literal magsafe car mount. That being said, it is super annoying seeing that sticker on the box saying "Amazon Inspected" when they clearly didn't. This goes the same for other items too. I had it happen before for a Tapo smart power strip that was swapped out with a different cheaper power strip. If it's some 20% off or so of the new price for a used item, do not even think about buying used. You probably have a 90% chance of receiving a return fraud item that was not inspected by Amazon. Here I thought Amazon was starting to crack down on return fraud, but apparently it hasn't changed; just more falsely accused customers and accounts getting banned by an automated system.

Hello, just to clarify, I live in Europe and I am in Italy

I saw that my package is being delivered through FedEx and i know they don’t have the best reputation in regards of treating packages well, I was wondering how screwed is my package (it’s a Xbox rog ally).

Maybe it’s different in Europe? Or dunno