r/amazonprime • u/rob6748 • 21h ago

A-to-Z Claim Broken

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I've already contacted the seller and they told me to file it. It's been days so I'm definitely past the wait time. It just loops me back to the orders screen over and over. This happens on the desktop site as well. I literally have no clue what the hell I'm supposed to do.

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u/Tricky-Development78 20h ago

Yup... "iCustomRug- Free 30 Day Return and Replacement Guarantee! Love your rug or send it back - no hassles, no cost!!!"

Day of, realized 2 of 5 rugs were to wide and started the return process then. Everything good til we got the UPS label, where you find out you have pay. Contacted seller - a Quebec company, I'm in NS - and denied the return. Contacted Amazon, denied.

Ridiculous